Coordinator: Client Liaison CRM

6 months ago

Johannesburg, South Africa Motus Corporation Full time

**Purpose**

To manage the organisation's CRM competency and communication to ensure maximisation for aftersales marketing opportunities.

Manage and optimise aftersales loyalty programme initiatives.

**Position Overview**:
**Purpose**

To manage the organisation's CRM competency and communication to ensure maximisation for aftersales marketing opportunities.

Managing and optimise the loyalty programme initiatives.

**Specific Role Responsibilities**:
**GENERIC JOB OUTPUTS**
**PROCESS AND GOVERNANCE**

Deliver on agreed performance targets according to set procedures and service level agreement.
Execute work in line with governance and compliance processes.
Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability.
Ensuring the customer database is segmented effectively for targeted marketing activities.
Plan and deliver CRM activities across the company to drive customer retention and loyalty.

**FINANCE**

Execute work activities effectively and efficiently in order to maximise financial performance and profitability.

**CLIENT/CUSTOMER**

Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
Deliver work activities effectively to satisfy customers.
Oversee direct communication with customers through the CRM platform.
Provide customer journey map by analysing touch points within the organisation to maximise marketing opportunities.
Provide high quality customer service through the delivery of compliant and accurate documentation to ensure that requirements are met as prescribed by the
FICA, POPI Act, Consumer Protection Act and relevant others.

**PEOPLE**

Attend training initiatives to improve work quality and enhance own skills.
Own and live up to company values.

**Qualifications and Experience**:
**Minimum Qualification**

Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 05

**Minimum Experience**

2-3 years experience in a similar environment

**Skills and Personal Attributes**:
**Minimum Requirements**
Industry legislative compliance/ knowledge.

CRM Experience

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