Relationship Officer

7 days ago

Johannesburg, South Africa Nedbank Full time

**Requisition Details & Talent Acquisition Consultant**
- REQ 119943 Thembi Mtshali- Job Family- Sales And Services
- Career Stream- Relationship Management
- Leadership Pipeline- Manage Self: Technical

**Job Purpose**
- To be the direct contact between the external customer and Nedbank to build and maintain relationships according to Nedbank customer and sales strategy.

**Responsibilities**:

- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Draft and file reports by capturing data on relevant system to provide input to overall view of business information.
- Resolve issues and problems as they occur by investigating and recommending solutions.
- Use relevant resources responsibly and efficiently to communicate with clients and stakeholders.
- Identify risk upfront to avoid and minimise loss and reputation risk by screening before engaging.
- Ensure that business objectives are achieved by monitoring the process and ensuring that all parties are aligned through communication.
- Achieve targets set by the business by maintaining a portfolio and adhering to service level agreements.
- Increase business by identifying opportunities to expand existing business or generate new business through interacting with clients.
- Negotiate with relevant stakeholders on behalf of the client to meet the clients requirements in a mutually beneficial way.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Liaise with all stakeholders and clients by maintaining a clear communication line to ensure that targets and business objectives are met.
- Act as trusted partner to achieve better customer service and business results by meeting service level requirements.
- Perform market research, analysis, and testing using a variety of tools to gain insights and shape marketing strategy
- Analyze qualitative and quantitative data, with special focus on trend analysis to understand how marketing activity turns into customers
- Take part in brainstorming sessions, offering analytical insights to develop and plan creative marketing campaigns that increase brand awareness
- Assist in execution of marketing plans to reach target audience through identified channels
- Create, maintain, and distribute monthly marketing reports showing achievement of critical metrics regarding lead generation, content creation, website traffic, and other KPIs
- Assist team in development and execution of marketing campaigns, including content creation, new product launches, social media, upsell, cross sell, and sales enablement

**Technical Knowledge**
- Familiarity with Administrative procedures and systems
- Data analysis
- Governance, Risk and Controls Governance, Risk and Controls
- Knowledge of Nedbank policies and procedures Nedbank policies and procedures
- Relevant regulatory knowledge
- Display an understanding of Relevant software and systems knowledge
- Proficiency in Business writing skills
- Knowledge of Nedbank culture
- Proficiency description of Multiple technologies knowledge
- Understanding of Cluster Specific Operational Knowledge
- Knowledge of product launches and/or integrated marketing campaigns
- Excellent written, communication, and presentation skills
- Knowledge of market research, surveys, and data analytics
- Proficiency with Microsoft Office and comfortable with technology
- Knowledge of planning and leading initiatives
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Preferred Qualification- Marketing or Communication Qualification or relevant NQF 4 qualification.
- Exposure/Experience- Working with a group to identify alternative solutions to a problem.
- Completing various administrative duties (e.g. Naming conventions; files and folder maintenance; data management)
- Communicating internally
- Building and maintaining effective cross-functional relationships

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