Senior Safari Consultant
3 months ago
Job Title: Senior Safari Consultant
Location: Remote (Based in Hoedspruit beneficial but not essential)
Reporting to: Managing/Operations Director
**Salary**: R48,000 gross per month
**Benefits**:
- Sales bonus - pro rata, financial year-end, based on high targets
- Normal employment contract, 12-month rolling contract
- Opportunity to work remotely
Job Overview
Kendrick Recruitment is seeking a highly experienced Senior Safari Consultant to lead front-end sales operations. Reporting directly to the Managing Director, you will play a crucial role in driving sales and ensuring exceptional safari experiences for clients.
Key Responsibilities
- SOP’s and Reservations Systems Management:
- Develop a comprehensive understanding of all systems used by the Safari Consultant team.
- Manage reservations, amendments, and troubleshooting.
- Enforce standard operating procedures (SOP’s) for booking protocols.
- Oversee team structure and optimize service levels.
- Business Development:
- Lead front-end sales to execute outstanding safari itineraries.
- Cultivate and maintain relationships with lodges, DMCs, and other suppliers.
- Close all trip files promptly and negotiate STO and DMC rates.
- Systems:
- Actively contribute to the entire reservations system and process.
- Maintain daily updates in reservations status spreadsheets.
- Customer Service:
- Ensure high customer satisfaction by resolving issues promptly.
- Maintain communication with customers throughout their travel journey.
- Planning Itineraries:
- Ensure accuracy of all collateral and itineraries sent to guests.
- Create impactful proposals and costing for comprehensive safari experiences.
- Coordinate logistics including accommodations, flights, transfers, and activities.
- General Business Support:
- Provide administrative support to the company and General Manager.
- Manage logistics and business administration related to safari sales processes.
Skills & Experience
- Minimum of 10 years working in the hospitality/travel industry, with consulting experience preferred.
- Exceptional organizational and communication skills, adept at working with clients and teams.
- Proficient in MS Word, MS Outlook, MS Excel, and online agent portals.
- Strategic thinker with practical problem-solving abilities.
- Strong leadership skills with experience managing diverse teams.
- Passionate about sustainability and customer satisfaction.
Additional Requirements
- Ability to work in a fast-changing business environment and deliver results.
- Strong commitment to integrity, innovation, passion, growth, and responsibility.
- Available for phone duty coverage on weekends and public holidays on a rotational basis.
- Police clearance certificates and full background check required.
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