(Senior Guide) or Trails Guide

7 months ago


Hoedspruit, South Africa HotelJobs.co.za Full time

Luxury lodge in Sabi Sands is looking for a (Senior Guide) or Trails Guide coupled with a FOH Assistant.

**Trails Guide**:

- Guided walks
- Guided drives
- Hosting
- Vehicle Maintenance
- General Maintenance

**Requirements**:

- FGASA Level 2
- Full Trails and being able to conduct bush walks
- No less than 3 years’ experience in the lodge environment.
- Excellent communications and entertaining skills

**FOH**:

- Support to the Lodge Management Team
- Ensuring all guest standards are at a minimum being met
- Hosting as and when required.
- Check in of guests.
- Guest induction.
- Room checks.
- Room orientation.
- Curio sales.
- Assist with all guest-related concerns, complaints, and compliments.
- Stock takes
- Timeous support and communication with other departments
- Co-ordinate central procurement / deliveries and invoicing
- Daily administration tasks
- Reservations / Apex
- Capturing invoices
- Ensuring that all compliance requirements are adhered to.
- Ad hoc support to various lodges.

**Requirements**:

- Degree or Diploma - Hospitality Management
- Minimum of 3 years in a similar role
- Minimum of 2 years’ experience in high-end luxury safari and hospitality environment
- Computer literate - Word | Excel | Outlook |etc
- Systems: Pastel (or similar) / eRes / Apex | Nebular (similar) POS system
- Driver’s License
- Proven track record of excellent guest and team relationships.
- Ability to manage high-end guests.
- Ability to deal with challenging situations.
- Proven track record of delivering to high-end hospitality guests.
- Proven track record of thriving in a high-demand environment
- Understanding and ability to ensure consistent food services to our guests.

Package & Cycles:

- Accommodation + uniform
- Remuneration + 7,5% contribution to provident.
- Work cycle 6 weeks on: 2 weeks off


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