Learning and Development Coordinator

2 weeks ago

Johannesburg, South Africa Hogan Lovells Full time

Keen to become part of a truly global, collaborative team of professionals? Your journey begins here.

Purpose:
The Learning and Development Coordinator will support the design and delivery of a range of global, regional, and UK development initiatives for lawyers and business services professionals. This involves both in-house programs, workshops and e-learning, and liaising with commissioned external providers as appropriate. In addition, the role is responsible for working with the Learning and Development Administrator to record evidence of lawyer development in accordance with relevant regulators’ requirements, and will provide administrative support as needed for HL Learn team processes and communications.

Key Performance Areas and Accountabilities:

- Coordinating senior associate, associate and trainee development programs in EMEA:

- Developing and managing the communications and invitation process
- Coordinating room bookings, catering, room set-up and AV set-up for in-person programs
- Liaising with internal and external facilitators in relation to arrangements for their sessions
- Supporting with the creation, updating and distribution of program materials
- Monitoring team mailboxes, managing calendar invitations for training sessions and maintaining attendance records
- Using the firm’s learning management system to create sessions, send invitations, track attendance and other program details
- Hosting virtual training events, ensuring the highest quality of experience for participants, contributors and providers
- Administering online assessments and feedback surveys, and collating the results
- Processing invoices and expenses related to programs and workshops
- Maintaining team records and databases
- Ensuring proper administration of learning plans for the SRA Continuing Competence process
- Perform additional duties or responsibilities, which fall reasonably within the ambit of the job description or in accordance with operational requirements
- All members of the firm participate in our Responsible Business program

Requirements Profile:
Education
- Grade 12 or equivalent (NQF 4) - Required
- HR Degree or equivalent tertiary qualification (NQF Level 6/7)

Experience
- Minimum 2 - 3 years’ experience operational Learning & Development
- Previous experience of working in a professional services environment, ideally in a Learning and Development role

System Skills
- Good knowledge of Microsoft Office suite, including Word, Excel and PowerPoint
- Good knowledge of Teams, Zoom, interactive software for polling, quizzes etc.

Knowledge and Skills
- Commitment to high levels of client service
- Excellent project management skills, with a keen focus on prioritization and planning
- Excellent oral and written communication skills
- Demonstrates a proactive attitude and a willingness to use initiative
- Well-developed interpersonal skills and able to deal with colleagues at all levels
- Work appropriately with confidential and sensitive information
- Commercial awareness

Mental & Environmental / Legal Requirements
- Must be able to work to deadlines and deliver consistently on agreed objectives and commitments
- Must be able to prioritize and plan workload, taking into account changing business needs
- Must be able to handle pressure and recover from setbacks
- Must have high standards and strong attention to detail
- Must maintain high confidentiality at all times
- Must have a clear criminal record

Behavioral Competencies
- Ability to handle queries efficiently with diplomacy and tact
- Ability to follow instructions precisely
- Adapting and responding to change
- Strong work ethic with an inherent sense of urgency
- Delivering results and meeting business expectations
- Working constructively with others and willing to support other team members
- Ability to work and adapt with a global team
- Delivering through others
- Ability to own work end to end
- Additional Considerations_
- Applicants must be South African citizens or have a valid South African work permit

Hogan Lovells Services (South Africa) Limited (Incorporated in England) is an equal opportunity employer. All positions are placed in accordance with the Company’s Employment Equity Plan.

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