German Speaking Customer Service Agent
6 months ago
Job Overview
**Location**:
Cape Town, Western Cape
**Job Title**:
German Speaking Customer Service Agent
**Salary**:
R15,000
**Education Level**:
High School / Matric
**Job Level**:
Intermediate
**Minimum Experience**:
1 - 3 Years
German Speaking Customer Service Agent - Cape Town.
Are you fluent in German and passionate about delivering exceptional customer care? Are you ready to embark on an exciting journey with a leading Global Media Subscription industry? Our client is searching for a dynamic and motivated individual to join their team.
This role is remote working and will involve shift work.
**Salary**: R15k dependent on experience.
**Requirements**:
- Matric, proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- English language is a must and further languages such as Dutch, German, Italian would be required
- Solution orientated individual
- Always willing to go the extra mile for customer satisfaction
**Duties and Responsibilities**:
- Ensure excellent service standards and maintain customer satisfaction
- Providing product and service information to customers
- Identify and escalate issue to the Customer Service Team Leader when necessary
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
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