Service Manager

4 weeks ago

Boksburg, South Africa Volvo Group Full time

South Africa

**Position Description**

The main purpose of the job is to manage the workshop to its full potential and assist the Branch manager in his/her functions.

**Reporting**: This position reports to Regional Manager: Retail North.

**Job Objectives**:
**Manage Key Performance Areas of staff**
- Disciplinary procedures.
- Conduct interviews.
- Manage staff development -Training matrix of staff.
- Prioritizing workload.
- Plan shifts, standby.
- Compile reports.
- Inform Product Support Department of product failures.
- Ensure that technical information is updated.
- Ensuring that warranty claims are administered as per the warranty binder.
- Ensure that maintenance contract claims are administered.as per the policies and procedures.
- Ensure that Health & Safety is managed as per the OHSA 85 of 1993 and Volvo policy directives.
- Manage the Lean for Retail program.
- Manage mechanics KPI’s Productivity, Efficiency & Utilization.
- Manage and Control mechanics’ overtime.

**Providing customers with excellent service**
- Ensuring that work is carried out to Volvo Standard and as arranged / agreed with customers.
- Constant customer feedback.
- Handle customer queries.

**To be financially profitable**
- Promote labour and sublet sales.
- Ensure optimal management of customer accounts.
- Proper cost control.

**Implement and maintain the Branch key performance indicators and business plan**
- Promote labour and sublet sales.
- Ensure that all cash is collected.
- Proper cost control.
- Ensure the workshop is profitable.
- Maintain targets as per KPIs and Business plan.
- Manage the WIP to ensure same day invoicing.

**Assist the Branch Manager in managing the branch to ensure profitability**
- Ensure operating cost is reduced to acceptable standards and targets.
- Ensure that the labour is productive and efficient.
- Customer satisfaction is maintained and exceeded.
- Create an environment that fosters excellence.

**Compliance to ISO 9001 and Safety**
- Ensure all processes in area of responsibility are following ISO standard.
- Ensure the safety process are followed.
- Ensure the Safety Act and Regulation is adhered to.

**Qualifications & Job Experience**:

- Matric/N3.
- Qualified mechanic and Transport Management (Diploma).
- 5 years’ experience as workshop Manager.
- Computer literate (Automate and V-cads).

**Key Competencies**:

- Confident.
- Self-motivated and able to work without direct supervision.
- Work under pressure.
- Administration skills.
- Excellent Customer skills.
- Compile technical reports.
- Management of staff-Planning, leading, organizing and controlling.

**Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.**

**About us**

The **Volvo Trucks** brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

**Auto req ID**

137374BR

**Organization**

Volvo Trucks

**State / Province**

Gauteng

**City/Town**

Boksburg

**Employment/Assignment Type**

Regular

**Travel Required (maximum)**

No Travel Required

**Functional Area**

Aftermarket

27-Feb-2023

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