Service Manager

2 days ago


Boksburg, South Africa Bonafide Human Capital (Pty) Ltd Full time

Our well known motor dealer client in Boksburg is looking to employ an experienced and qualified Service Manager.

Core purpose of the role

The core purpose of this position is to manage the service team in order to ensure customer retention and satisfaction in the repair, servicing and maintenance of vehicles while maintaining profit margins. To be successful in the role, you will be an inspiring leader, be target driven and excel at building trusting relationships, both with employees and clients. You will have a strong understanding of customer expectations and will have a passion for customer service.

Key deliverables and outputs
- Reporting to the Dealer Principal, you will:

- Analyse the SA motor market and dealer

operations, ensuring that you take your team

to the top 25% within the industry
- Manage the Service Department’s financial

performance
- Manage service operations to satisfy

customer needs, exceeding customer

expectations
- Manage the vehicle repair order process to

ensure efficiency and effective processes
- Use company & franchise systems &
procedures
- Market the department by developing and

implementing a service department

customer satisfaction and retention plan.
- Recruit and select people against the job

specifications and within the relevant

policies of Company using fair, objective criteria.
- Manage the development and performance

of staff.
- Lead the team to develop and maintain

positive working relationships and reach

objectives.
- Embrace the company's business philosophy

through values based management

principles. Manage the physical resources,

such as tools and equipment.

Internal customers
- All Business units; All support functions;
Finance

External stakeholders
- Customers; Suppliers; OEM

Overview: Essential individual competencies to be successful in the job

Academic qualifications

Essential:

- A Mechanical Engineering diploma or

degree will be an advantage

Note:

- Unendorsed driver’s license

Work experience

Essential:

- Three to Five years’ experience in the field in

a management capacity
- Experience in a commercial environment will

be an advantage

Knowledge

Essential: Skills

Essential:

- Understanding of, and proven ability to

achieve financial benchmarks and targets
- Concern for risk management, key control,

asset management
- Knowledge of Kerridge, CRM systems and

service process procedures
- Product knowledge
- People management skills
- Decisiveness
- Ability to build relationships
- Ability to network and manage relationships
- Ability to handle stress
- Time management
- Attention to Detail

Personal Attributes

Essential:

- Engaging and persuasive communication

style
- Professional interpersonal interactions
- Concern for standards and safety
- Strong drive to ensure quality workmanship
- A strong drive to create value for the

customer
- Proactiveness
- Adherence to policies and procedures
- Assertiveness

**Salary**: From R30,000.00 per month

**Experience**:

- Service Manager automotive industry: 5 years (required)



  • Boksburg, South Africa BHBW South Africa Proprietary Limited Full time

    **Purpose of the Role** Manage the service operational team in an allocated area, providing customers with a targeted return on investment. Development and marketing of component rebuild products and solutions to all internal and external customers. **Key Performance Areas** - Responsible for Forklift fleet maintenance and servicing - Ensure profitability...


  • Boksburg, South Africa Lawnmower World Full time

    Busy garden service based in Boksburg is seeking the services of a manager. This position is for a strong-willed, honest, and reliable person with outstanding etiquette, good communication skills, and dependable work ethic. The successful candidate will require to work under continuous pressure meeting deadlines daily while assisting to manage various teams....


  • Boksburg, South Africa Lawnmower World Full time

    Busy garden service based in Boksburg is seeking the services of a manager.This position is for a strong-willed, honest, and reliable person with outstanding etiquette, good communication skills, and dependable work ethic. The successful candidate will require to work under continuous pressure meeting deadlines daily while assisting to manage various teams....


  • Boksburg, South Africa Newrest Full time

    **RESPONSIBILITIES: You will be responsible for**: To develop long-term relationships with customers, connecting with key managers and employees. You will liaise between customers and cross-functional internal teams to ensure the timely and successful on time delivery of our solutions according to customer contractual requirements. - Ensure that a complete...


  • Boksburg, South Africa Enshrine Placements Full time

    **Field Services Manager - Boksburg, Gauteng - Job-3688** Field Services Manager needed with the ability to work under pressure and interact with clients at various on a management level. You will be responsible for carrying out and managing all the service related functions appropriately, and will be primarily responsible for enhancing the quality of...


  • Boksburg, South Africa BHBW South Africa Proprietary Limited Full time

    **Purpose of the Role** Perform clerical support function for the Aftersales department with specific reference to administrative support to the technicians. Perform related administrative tasks and process steps including record keeping, filing, and data capturing. **Key Performance Areas** - Generation of quotes - Costing of all internal and external...

  • Service Manager

    2 days ago


    Boksburg, South Africa Barloworld Equipment Full time

    **Key Outputs** - Manage and report on all key service deliverables, including all KPIs, attributes and safety. - Involvement in high level technical disputes with regions, customers, and Caterpillar. - Provide relevant technical expertise with regards to component rebuild and repair. - Perform root cause analysis of failed components and parts. - Ensure...

  • Service Manager

    16 hours ago


    Boksburg, South Africa Barloworld Equipment Full time

    **Key Outputs** - Manage and report on all key service deliverables, including all KPIs, attributes and safety. - Involvement in high level technical disputes with regions, customers, and Caterpillar. - Provide relevant technical expertise with regards to component rebuild and repair. - Perform root cause analysis of failed components and parts. - Ensure...


  • Boksburg, Gauteng, South Africa Umoja Recruitment Services Full time

    Job Description: We are seeking a skilled Customer Service Manager - Lifting Equipment to join our team at Umoja Recruitment Services. This is an exciting opportunity for an experienced professional to take on a key role in providing exceptional customer service and support. About the Role:This position will be responsible for managing sales orders, quotes,...


  • Boksburg, South Africa Aveng Careers Full time

    **Job Summary Statement**: The ICT Services Administrator is responsible for the management and maintenance of critical ICT infrastructure components, including Base OS Services, Directory Services, Messaging Services, and M365 Services, with a strong focus on Microsoft Administration. This role plays a pivotal role in ensuring the stability, security, and...


  • Boksburg, South Africa Elchemie Full time

    **International bearing and seal manufacturing company is in search of an experienced Customer Service Representative. Min 7 - 8 years proven Customer service planning and administration experience within a multi-national and industrial sales environment.** **Based on East Rand, Gauteng.** **Requirements**: - Grade 12 as a minimum. - A formal...

  • Service Consultant

    6 days ago


    Boksburg, South Africa Santam Full time

    Job Description The purpose of this position is to provide support to Relationship Managers and would be responsible for delivering quality service to customers, who could be either internal or external to Santam (including brokers, customers, partners and suppliers). The successful incumbent will provide support to address customer, needs, concerns and...


  • Boksburg, Gauteng, South Africa Umoja Recruitment Services Full time

    About Umoja Recruitment ServicesWe are a leading recruitment agency that specializes in providing top talent to various industries. Our team of experts is dedicated to finding the best candidates for our clients.Job OverviewThe Sales Support Specialist will play a crucial role in managing sales orders, quotes, and invoicing. The ideal candidate will have...

  • Garden Services Director

    17 minutes ago


    Boksburg, Gauteng, South Africa Lawnmower World Full time

    Job OverviewLawnmower World is seeking a highly skilled and experienced Garden Services Director to lead our busy garden service.This dynamic position requires a strong-willed, honest, and reliable individual with excellent etiquette, good communication skills, and a dependable work ethic.About the RoleThe successful candidate will be responsible for...


  • Boksburg, South Africa Astec Industries South Africa AME Full time

    **Duties and Responsibilities**: - Extensive Travel to local / abroad customer site to provide training / commissioning / installation / maintenance and/or repairs of all Astec range of equipment in the field / Factory as scheduled or directed. - Communicate with customers regarding equipment performance issues, time required to repair, etc. - Performs...


  • Boksburg, South Africa Aveng Careers Full time

    **Job Summary Statement**: We are looking for a highly skilled Server, Storage, and Database Services Administrator with expertise in Microsoft Server Administration, System Center Operations Manager (SCOM), System Center Configuration Manager (SCCM), and SQL. In this role, you will play a vital role in managing our server infrastructure, storage solutions,...


  • Boksburg, South Africa Motus Corporation Full time

    **Cargo Commercial Vehicles Airport** currently holds a vacancy for a **Administrator: Service Advisor (Non-Technical)** reporting to the **Manager: Service.** An Administrator: Service Advisor (Non - Technical) is a customer service specialist who assists customers with vehicle maintenance and repair Services. **Position Overview**: This position will be...

  • Specialist: Technician

    16 hours ago


    Boksburg, South Africa Motus Corporation Full time

    **Cargo Commercial Vehicles Airport **currently has a vacancies for **Specialist: Technician - Service x3**.** Reporting to the** Manager: Service,** the primary purpose of this position is to repair Trucks and Buses according to dealer/distributor's standards and specifications in the most productive way. APPLICATION REQUIREMENTS: - Applications should...


  • Boksburg, South Africa Barloworld Equipment Full time

    **Key Outputs** - Leading a Team of Service Artisan to repair Caterpillar components, with focus on the Transmission assembly area. - Achievement of cost centre financial targets and Key Performance Indicators. - Resolve internal customer queries. - Effective control of cost centre expenses and WIP. - Ensure effective communication between team and...


  • Boksburg, South Africa Barloworld Equipment Full time

    **Key Outputs** - Leading a Team of Service Artisan to repair Caterpillar components, with focus on the drivetrain disassembly area. - Achievement of cost centre financial targets and Key Performance Indicators. - Resolve internal customer queries. - Effective control of cost centre expenses and WIP. - Ensure effective communication between team and...