Service Manager

3 weeks ago

Boksburg, South Africa Bonafide Human Capital (Pty) Ltd Full time

Our well known motor dealer client in Boksburg is looking to employ an experienced and qualified Service Manager.

Core purpose of the role

The core purpose of this position is to manage the service team in order to ensure customer retention and satisfaction in the repair, servicing and maintenance of vehicles while maintaining profit margins. To be successful in the role, you will be an inspiring leader, be target driven and excel at building trusting relationships, both with employees and clients. You will have a strong understanding of customer expectations and will have a passion for customer service.

Key deliverables and outputs
- Reporting to the Dealer Principal, you will:

- Analyse the SA motor market and dealer

operations, ensuring that you take your team

to the top 25% within the industry
- Manage the Service Department’s financial

performance
- Manage service operations to satisfy

customer needs, exceeding customer

expectations
- Manage the vehicle repair order process to

ensure efficiency and effective processes
- Use company & franchise systems &
procedures
- Market the department by developing and

implementing a service department

customer satisfaction and retention plan.
- Recruit and select people against the job

specifications and within the relevant

policies of Company using fair, objective criteria.
- Manage the development and performance

of staff.
- Lead the team to develop and maintain

positive working relationships and reach

objectives.
- Embrace the company's business philosophy

through values based management

principles. Manage the physical resources,

such as tools and equipment.

Internal customers
- All Business units; All support functions;
Finance

External stakeholders
- Customers; Suppliers; OEM

Overview: Essential individual competencies to be successful in the job

Academic qualifications

Essential:

- A Mechanical Engineering diploma or

degree will be an advantage

Note:

- Unendorsed driver’s license

Work experience

Essential:

- Three to Five years’ experience in the field in

a management capacity
- Experience in a commercial environment will

be an advantage

Knowledge

Essential: Skills

Essential:

- Understanding of, and proven ability to

achieve financial benchmarks and targets
- Concern for risk management, key control,

asset management
- Knowledge of Kerridge, CRM systems and

service process procedures
- Product knowledge
- People management skills
- Decisiveness
- Ability to build relationships
- Ability to network and manage relationships
- Ability to handle stress
- Time management
- Attention to Detail

Personal Attributes

Essential:

- Engaging and persuasive communication

style
- Professional interpersonal interactions
- Concern for standards and safety
- Strong drive to ensure quality workmanship
- A strong drive to create value for the

customer
- Proactiveness
- Adherence to policies and procedures
- Assertiveness

**Salary**: From R30,000.00 per month

**Experience**:

- Service Manager automotive industry: 5 years (required)

  • Service Manager

    4 weeks ago

    Boksburg, South Africa SWC Lifts Full time

    Requirements: - Minimum 10 Years of Fleet Management experience. - Computer Literate - Minimum 3 Contactable References Nice to Have: - Code 10 or 14 Drivers License - Technical Understanding / Experience Job Description: Hydraulic Lift Service / Repair and Fitment Management **Job Type**: Temp to perm Contract length: 3 months Ability to...

  • Service Manager

    2 weeks ago

    Boksburg, Gauteng, South Africa SWC Lifts Full time

    Requirements: Minimum 10 Years of Fleet Management experience. Computer Literate Minimum 3 Contactable ReferencesNice to Have: Code 10 or 14 Drivers License Technical Understanding / ExperienceJob Description: Hydraulic Lift Service / Repair and Fitment ManagementJob Type: Temp to permContract length: 3 monthsAbility to commute/relocate: Boksburg, Gauteng:...

  • Service Station Manager

    2 weeks ago

    Boksburg, South Africa Pronel Personnel Full time

    Our client is looking for a Service Station Manager with proven experience in the fuel industry / service station or retail. Preferably have 5 years automotive retail experience, be proficient in MS Office and have a sound understanding of the retail sector. A minimum of 2 years management experience is essential. **Requirements**: - Matric - Drivers...

  • Service Station Manager

    2 weeks ago

    Boksburg, South Africa Pronel Personnel Consultants Full time

    Pronel Personnel Boksburg, South Africa Mid Senior 5 to 7 years Cost to company Full Time **Skills**: - ManagementRetailFuel Systems **Industries**: - Petrochemical **Description**: Our client is looking for a Service Station Manager with proven experience in the fuel industry / service station or retail. Preferably have 5 years automotive retail...

  • Field Services Manager

    2 weeks ago

    Boksburg, South Africa Enshrine Placements Full time

    Field Services Manager needed with the ability to work under pressure and interact with clients at various on a management level. You will be responsible for carrying out and managing all the service related functions appropriately, and will be primarily responsible for enhancing the quality of services that are being provided to the customers. You will have...

  • Service Station Manager

    2 weeks ago

    Boksburg, Gauteng, South Africa Pronel Personnel Full time

    Our client is looking for a Service Station Manager with proven experience in the fuel industry / service station or retail. Preferably have 5 years automotive retail experience, be proficient in MS Office and have a sound understanding of the retail sector. A minimum of 2 years management experience is essential.Requirements: Matric Drivers licence Diploma...

  • Service Manager

    4 weeks ago

    Boksburg, South Africa Volvo Group Full time

    South Africa **Position Description** The main purpose of the job is to manage the workshop to its full potential and assist the Branch manager in his/her functions. **Reporting**: This position reports to Regional Manager: Retail North. **Job Objectives**: **Manage Key Performance Areas of staff** - Disciplinary procedures. - Conduct interviews. -...

  • Field Services Manager

    2 weeks ago

    Boksburg, Gauteng, South Africa Enshrine Placements Full time

    Field Services Manager - Boksburg, Gauteng - Job-3688Field Services Manager needed with the ability to work under pressure and interact with clients at various on a management level. You will be responsible for carrying out and managing all the service related functions appropriately, and will be primarily responsible for enhancing the quality of services...

  • Service Manager

    4 weeks ago

    Boksburg, South Africa Quality Connect Staffing Full time

    **Duties & Responsibilities** - Ensure that divisional plans for the Aftermarket products and services are achieved. - Identifying staff training requirements and to co-ordinate training activities as required. - Ensure that adequate controls are in place to secure Company vehicles and other assets allocated to the aftermarket division. - Ensure that all...

  • Technical Services Manager

    2 weeks ago

    Boksburg, Gauteng, South Africa Boikago Group Full time

    Job Details: Department Engineering Minimum experience Mid-Senior Company primary industry Automotive Job functional area Customer Service Salary R R per annumIntroductionA well known commercial vehicles manufacturer based in JHB East is looking for a Manager Technical Liaison to join their technical & customer service divisionKey Responsibilities: Manage...

  • Field Services Manager

    2 weeks ago

    Boksburg, Gauteng, South Africa Enshrine Placements Full time

    Field Services Manager needed with the ability to work under pressure and interact with clients at various on a management level. You will be responsible for carrying out and managing all the service related functions appropriately, and will be primarily responsible for enhancing the quality of services that are being provided to the customers. You will have...

  • Services / Operations Manager

    5 days ago

    Boksburg, South Africa Innovative Solutions Group Full time

    The position of Service / Operations Manager include formulating and management of service/vetting team for the ILS Subsidiary. To be successful in this role you should be a thoughtful leader and a confident decision maker, helping people develop and be productive, while ensuring the profit rise and superior client service. **Tasks** - Implement and...

  • Field Services Manager

    2 weeks ago

    Boksburg, Gauteng, South Africa Enshrine Placements Full time

    Field Services Manager needed with the ability to work under pressure and interact with clients at various on a management level. You will be responsible for carrying out and managing all the service related functions appropriately, and will be primarily responsible for enhancing the quality of services that are being provided to the customers. You will have...

  • Services / Operations Manager

    2 weeks ago

    Boksburg, Gauteng, South Africa Innovative Solutions Group Full time

    The position of Service / Operations Manager include formulating and management of service/vetting team for the ILS Subsidiary. To be successful in this role you should be a thoughtful leader and a confident decision maker, helping people develop and be productive, while ensuring the profit rise and superior client service.Tasks Implement and evaluate...

  • Technical Services Manager

    2 months ago

    Boksburg, South Africa Boikago Group Full time

    **Job Details**: - Department Engineering- Minimum experience Mid-Senior- Company primary industry Automotive- Job functional area Customer Service- Salary R600 000 - R1 000 000 per annum- **Introduction** A well known commercial vehicles manufacturer based in JHB East is looking for a Manager Technical Liaison to join their technical & customer service...

  • Technical Services Manager

    2 weeks ago

    Boksburg, Gauteng, South Africa Newrest Full time

    Responsibilities: Drive the deployment of the internal system to ensure:Planning and Scheduling of preventative maintenance schedules Planning and scheduling of day to day repair work Ensure Asset Register of all Equipment Ensure Accurate Depreciation of all Assets and other Equipment Planning and delivering scheduled maintenance works and responding to...

  • Customer Services Manager

    4 weeks ago

    Boksburg, South Africa Newrest Full time

    **RESPONSIBILITIES: You will be responsible for**: To develop long-term relationships with customers, connecting with key managers and employees. You will liaise between customers and cross-functional internal teams to ensure the timely and successful on time delivery of our solutions according to customer contractual requirements. - Ensure that a complete...

  • Customer Services Manager

    2 weeks ago

    Boksburg, Gauteng, South Africa Newrest Full time

    RESPONSIBILITIES:You will be responsible for:To develop long-term relationships with customers, connecting with key managers and employees. You will liaise between customers and cross-functional internal teams to ensure the timely and successful on time delivery of our solutions according to customer contractual requirements. Ensure that a complete unit tour...

  • Field Services Manager

    4 weeks ago

    Boksburg, South Africa Enshrine Placements Full time

    **Field Services Manager - Boksburg, Gauteng - Job-3688** Field Services Manager needed with the ability to work under pressure and interact with clients at various on a management level. You will be responsible for carrying out and managing all the service related functions appropriately, and will be primarily responsible for enhancing the quality of...

  • Field Services Manager

    4 weeks ago

    Boksburg, South Africa Enshrine Placements Full time

    Field Services Manager needed with the ability to work under pressure and interact with clients at various on a management level. You will be responsible for carrying out and managing all the service related functions appropriately, and will be primarily responsible for enhancing the quality of services that are being provided to the customers. You will have...