Customer Support Intern

2 months ago


Somerset West, South Africa DSL Telecom Full time

**Are you passionate about delivering exceptional customer support? Do you enjoy problem-solving in a fast-paced, tech-driven environment? If you’re keen to grow your skills and gain hands-on experience in software support, this opportunity could be for you**

**Description**:
**What's In It for You**:

- Hands-on experience and a chance to learn from the best
- A supportive environment where you can develop your skills and grow your career.
- A chance to work with a diverse range of clients.
- Build valuable connections and skills within the technology sectors.

**What You'll Do In Your Customer Support Internship**:

- Provide first-level customer support for Zoho Suite users, addressing both technical and administrative issues.
- Troubleshoot and resolve customer queries by researching and offering solutions.
- Escalate unresolved issues to higher-level support when necessary, maintaining clear communication and documentation.
- Identify customer needs and provide relevant assistance, focusing on enhancing their overall experience with our software.

**What We're Looking For In A Customer Support Intern**:

- Individuals studying towards or have completed a diploma/bachelor’s degree in information systems or a related field (preferred but not compulsory).
- Proficiency in English with excellent communication skills.
- Excellent communicators with strong written and verbal skills.
- Strong multitasking, time management, and problem-solving skills.
- Self-motivated individuals who take initiative.
- Enthusiasts for continuous learning and teaching.

**Requirements**:
**Schedule**:

- 8 hours Monday to Friday

You'll join a team that values collaboration, innovation, and hard work. If you're keen to enhance your customer service abilities within the software space, we're eager to hear from you

Matric Qualification Mandatory Studying towards or have completed a diploma/bachelor’s degree in information systems



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