Technical Project Manager Level 2

6 days ago

Durban, South Africa Games Global Operations Limited Full time

Overview:
The Technical Project Manager is responsible for the end-to-end delivery of medium to large sized, medium to high complexity projects which including technical support

**Responsibilities**:
**Technical Outputs**:

- Operationalize (Pre-Go Live, Go Live and Post Go Live)"
Responsible for execution and communication of Deployment Plan (Pre-Go live, Go Live and Post Go live tasks).
Responsible for arranging training for production teams to allow them to support the product / project after go-live.
Responsible for arranging training for operators to allow them to use the product after go-live.
Responsible for engaging and communicating with external stakeholders.
Responsible for ensuring resourcing availability for go live monitoring and troubleshooting.
- Process Improvement
Continuously evaluates processes. Assists with the implementation, documentation and communication of processes improvement initiatives.
- Initiation and Planning
Accountable for end-to-end project planning and a Project Management Plan - including plans for Scope, Communication, Risk & Issues, Cost and Stakeholder Management.
Responsible for the Charter and defining and agreeing the high-level scope, milestones and initial risks early in the project.
Responsible for defining the Project Benefits, Measurements and Critical Success Factors in the Charter.
Responsible for defining roles and responsibilities for the project team and stakeholders (RACI) in the Charter.
Responsible for setting up the Project Governance and Systems to effectively manage the project.
Accountable for creating, implementing and maintaining the Project Schedule and obtaining approval from relevant stakeholders.
- Coaching and Mentoring
Formally mentor and coach other Technical/Project Manager's or Project Coordinators
Provides timely feedback and guidance to help others strengthen specific knowledge/skills areas needed to accomplish task or solve a problem
- Strategic Planning
Responsible for working with Business Units to define and prioritize roadmaps.
Responsible for assisting Business Units with Roadmaps as required.
Responsible for impact assessing and prioritizing roadmap changes in collaboration with Business Units.
Responsible for keeping roadmaps up to date after changes and communicating as appropriate.
Responsible for ensuring that Project Objectives and Critical Success Factors are aligned to Business Unit Strategies.
- Environment Maintenance
Handle environment reprovisions and take full responsibility for Environment Maintenance and configuration (if applicable).
Environment troubleshooting/analysis.
Conducting installations (Games, Playcheck and back office).
- Project Closure
Accountable for measuring the delivery of project objectives and benefits, including Critical SuccessFactors as defined in the Charter.
Responsible for facilitating Lessons Learned sessions and collating all the feedback.
Responsible for prioritizing improvements from Lessons Learned and ensuring action owners areas signed and informed.
Responsible for driving improvements by following up with action owners from the Lessons Learned.
Accountable for following the appropriate process for closing the project.
Accountable for communicating project closure to all stakeholders.

**Behavioral outputs**:

- Adaptably Resilient
- Decision-making Quality
- Collaborative Relationships
- Drives Results
- Communicates and influences effectively
- Strategic Mindset
- Develops Talent
- Resourceful and improving

Qualifications:

- Excellent Communicator - written and verbal
- MS Office, MS Project
- High Responsibility/Accountability
- Working on several different tasks or projects
- Stress Tolerance
- Dealing with multiple project deadlines
- Understanding of Business Objectives
- Business Acumen
- Environmental support and troubleshooting (if applicable)
- Out of hours availability (depending on operational requirements)
- Mentorship and/or coaching is an advantage
- Strong technical background/working knowledge of software development
- Experience in the end-to-end delivery of medium to large sized, medium to high complexity projects.
- 4 - 5 years Project Management experience with 1-year technical experience OR 4 - 5 years relevant experience in a software or IT environment and 1 year project management experience
- Understanding of the Software Development Life Cycle (SDLC)
- Sound knowledge of software project management.
- Exposure to multiple PM Methodologies
- Customer service experience
- Good technical understanding of all platform interdependencies for your product

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