Technical Support Specialist- Financial Services

4 days ago

Johannesburg, South Africa Smollan Financial Services Full time

**Responsibilities**
- Strong diagnostic and problem-solving skills.
- Strong attention to detail and process orientation.
- Prioritize and escalate complex technical problems to appropriate teams.
- Maintain high first-call resolution rates and user satisfaction levels.
- Excellent written and verbal communication abilities.
- Customer service orientation with the ability to translate technical issues for non-technical users.
- Build positive engagements with users and create opportunities for exceptional service delivery.
- Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policies, procedures, and standards.
- Continuous learning mindset; to keep updated on the latest platforms and features.
- Contribute ideas to simplify and enhance the user experience on digital platforms.
- Continuously update the knowledge base, user guides, FAQs, and support documents.
- Collaborate with business and technology teams on new feature rollouts and version upgrades.

**Experience**
- 3+ years’ experience in end-user technical support role, preferably in Financial Services
- .Previous experience in investment products and working on investment platforms
- .Working knowledge of core technologies like web, mobile, APIs, and cloud platforms will be advantageous
- .Knowledge of investment products such as investment funds, structured products, and asset classes (Desirable)
- .Previous experience working on investment platforms.
- Contact centre experience an advantagePrevious experience being a change champion for changes in either technology or culture/behaviour
- Platform expertise
- In-depth knowledge of the proprietary digital platforms and technologies used. Ability to troubleshoot issues and provide platform investment and/or product guidance
- Issue Diagnosis
- Strong analytical and problem-solving skills to diagnose technical problems and identify solutions.
- Collaborations
- Partners well with technology teams and business users to maximise continuous improvements.
- Process Orientation: Follows best practices for technical support processes

**Behavioural competency**
- **C**ustomer Service
- Patient, empathetic, and positive service orientation. Focused on user satisfaction
- Adaptability
- Flexibility in dealing with ambiguity and changing priorities in a dynamic support environment
- Learning Agility
- Continuously builds knowledge to provide support on the latest platform updates and features
- Problem Solving
- Tenacious in resolving technical challenges
- Attention to detail
- Thoroughness and accuracy in work products and when troubleshooting complex issues

**Qualifications**
- Qualification Type: Certificate in Business/Finance/Consumer Behaviour
- Bachelor’s degree in Investments/Finance/Consumer Behaviour (Desirable)
- Academic Type: Business, Commerce and Management Studies
- Academic Sub-Type: Generic Management
- NQF: NQF Level 05

**Salary**: Up to R15,000.00 per month

Application Question(s):

- do you have a Certificate in Business/Finance/Consumer Behaviour?

**Education**:

- Certificate (required)

**Experience**:

- end-user tech support role in Financial Services: 3 years (required)

  • Technical Support Specialist- Financial Services

    2 weeks ago

    Johannesburg, Gauteng, South Africa Smollan Financial Services Full time

    Responsibilities Strong diagnostic and problemsolving skills. Strong attention to detail and process orientation. Prioritize and escalate complex technical problems to appropriate teams. Maintain high firstcall resolution rates and user satisfaction levels. Excellent written and verbal communication abilities. Customer service orientation with the ability to...

  • IT Technical Support Specialist

    3 weeks ago

    Johannesburg, South Africa Kontak Recruitment SA Full time

    Edenvale, Johannesburg - Information Technology **IT Technical Support Specialist (On-Site) (JB3233)** **Edenvale, Johannesburg** R25 000 per month **Duration**: Permanent **Overview** - We are currently assisting our client, a prominent player in the ICT solutions field, in their search for a highly skilled and dedicated IT Technical Support Specialist...

  • Technical Service Specialist

    1 week ago

    Johannesburg, South Africa Redheads Group Full time

    Join our innovative team, a **global leader in electrification solutions**! We are currently seeking a highly skilled **R&D Team Leader for our Services Division in the Federal Capital Territory, Nigeria**. In this role, you will be responsible for ensuring the effective delivery of our service portfolio, adhering to company standard processes and safety...

  • Technical Service Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Redheads Group Full time

    Join our innovative team, a global leader in electrification solutions We are currently seeking a highly skilled R&D Team Leader for our Services Division in the Federal Capital Territory, Nigeria.In this role, you will be responsible for ensuring the effective delivery of our service portfolio, adhering to company standard processes and safety guidelines.As...

  • Technical Support Specialist

    4 weeks ago

    Johannesburg, South Africa Perssol Full time

    **Company Description** PersSol (Pty) LTD is a provider of recruitment/human resources services to multiple industries in South Africa. The company has a national footprint and is committed to delivering the best talent to clients' organizations and their staffing requirements. **Role Description** This is a full-time on-site role for a Technical Support...

  • Technical Service Specialist

    3 weeks ago

    Johannesburg, South Africa Abbott Laboratories Full time

    **Job Title** **Technical Service Specialist** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** - At Abbott, you can do work that matters, grow, and learn, care for...

  • Technical Support Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Perssol Full time

    Company DescriptionPersSol (Pty) LTD is a provider of recruitment/human resources services to multiple industries in South Africa. The company has a national footprint and is committed to delivering the best talent to clients' organizations and their staffing requirements.Role DescriptionThis is a full-time on-site role for a Technical Support Specialist...

  • Support Financial Planner

    1 week ago

    Johannesburg North, South Africa CA Financial Appointments Full time

    Join one of the leading Wealth Manager in Gauteng with your experience in Paraplanning / Support role. Exciting growth opportunities with my client. **Responsibilities**: - Data collection and populating systems. This includes: - Correctly capturing information onto systems (Wealth Explorer, Wealthbox, Timeline, Asset Map). - Maintaining and updating this...

  • Senior Technical Support Specialist

    5 days ago

    Johannesburg, South Africa Perssol Full time

    **Job description** **Company Description** PersSol (Pty) LTD is a provider of recruitment/human resources services to multiple industries in South Africa. The company has a national footprint and is committed to delivering the best talent to clients' organizations and their staffing requirements. **Role Description** This is a full-time on-site role for...

  • Technical Planning Specialist

    4 weeks ago

    Johannesburg, South Africa PPS Recruitment Full time

    **Job Advert Summary**: To assist and support financial advisors primarily with investment advice, but also estate planning and business planning as part of a Specialist Support Services division whose purpose is to complement trusted advisers’ value proposition to their clients (members and prospective members) so as to enhance the overall member...

  • Technical Service Specialist

    5 days ago

    Johannesburg, South Africa Abbott Laboratories Full time

    **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full...

  • Technical Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa PPS Recruitment Full time

    Job Advert Summary:The Technical Specialist role will be responsible for testing function as well as supporting the Technical Specialist with the managing of deviations of a technical nature that impact service delivery. This role works strictly on a shift work basis including nightshift work.Minimum Requirements:Formal Qualifications Post Matric...

  • Technical Planning Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa PPS Recruitment Full time

    Job Advert Summary:To assist and support financial advisors primarily with investment advice, but also estate planning and business planning as part of a Specialist Support Services division whose purpose is to complement trusted advisers' value proposition to their clients (members and prospective members) so as to enhance the overall member...

  • Technical Service Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will...

  • Technical Service Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.You will...

  • Senior-level Technical Call Centre Teamleader/qa

    4 days ago

    Johannesburg, South Africa Smollan Financial Services Full time

    **Experience** 5+ years’ experience in end-user technical support role, preferably in Financial Services. 5+ years' Contact Centre experience Previous experience in banking products and financial products Working knowledge of core technologies like web, mobile, APIs, cloud platforms will be advantageous. Previous experience working on investment...

  • Technical IFRS Specialist

    1 week ago

    Johannesburg, South Africa Network Recruitment Full time

    Job & Company Description: Our client is a focused financial services group and an innovative player on the global stage. They are recruiting for a Technical IFRS Specialist that will define and provide strategic direction in terms of IFRS accounting standards and perform technical reviews on financial statements.Job Experience & Skills Required: CA(SA) 2 to...

  • Technical IFRS Specialist

    1 week ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Job & Company Description:Our client is a focused financial services group and an innovative player on the global stage. They are recruiting for a Technical IFRS Specialist that will define and provide strategic direction in terms of IFRS accounting standards and perform technical reviews on financial statements.Job Experience & Skills Required:CA(SA)2 to 3...

  • Technical IFRS Specialist

    1 week ago

    Johannesburg, South Africa Network Recruitment Full time

    Job & Company Description:Our client is a focused financial services group and an innovative player on the global stage. They are recruiting for a Technical IFRS Specialist that will define and provide strategic direction in terms of IFRS accounting standards and perform technical reviews on financial statements.Job Experience & Skills Required:CA(SA)2 to 3...

  • Application Support Specialist

    3 months ago

    Johannesburg, South Africa PRR Recruitment Services Full time

    Application Support Specialist – Rneg (Fully remote)This role is fully remote this client is in an Information Technology house that values high-quality services by finding solutions to problems.The ideal candidate will need to have the following skills and experience:Advanced skills in MS Excel.Experience with MS Excel Power Query (M Language).A...