Technical Support Specialist for Cloud Services

1 month ago


Johannesburg, Gauteng, South Africa Exclusively Remote Full time

We are seeking a highly skilled Technical Support Specialist to join our team. This is an excellent opportunity for an experienced IT professional to take their career to the next level in a Managed Service Provider (MSP) environment.

Key Responsibilities:

  • Provide Level 2/3 technical support for Microsoft 365 and its security features, ensuring timely resolution of complex client issues.
  • Manage device provisioning and deployment using Microsoft Autopilot, streamlining the process for efficient endpoint management.
  • Configure and oversee Microsoft Intune for endpoint management and security compliance, ensuring seamless integration with Azure Active Directory.
  • Administer and troubleshoot Azure Active Directory (Azure AD) for user management, authentication, and access control, guaranteeing secure access to cloud resources.
  • Collaborate with other teams to deliver high-quality support and maintain service level agreements (SLAs), driving customer satisfaction.

Requirements:

  • Proven experience working in an MSP environment, handling multiple client infrastructures and delivering exceptional results.
  • In-depth expertise with Microsoft 365, Intune, Autopilot, and Azure AD, allowing you to tackle complex technical challenges with confidence.
  • Strong troubleshooting and problem-solving skills, enabling you to identify and resolve issues efficiently.

The estimated salary for this position is $80,000 - $110,000 per year, depending on your experience and qualifications.



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