Senior-level Technical Call Centre Teamleader/qa

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and...

Job Title: Call Centre Sales LeadAt Recruitment Dynamix, we are seeking a skilled and experienced Call Centre Sales Lead to join our team. As a Call Centre Sales Lead, you will be responsible for leading a team of Sales Call Centre Agents who deal with inbound calls.Key Responsibilities:Coaching and mentoring team membersCommunicating goals and...

**Listing reference**: cartr_000540**Listing status**: Online- **Position summary** **Industry**:Call Centre Industry **Job category**:Sales Assistant **Location**:Johannesburg **Contract**:Permanent **EE position**:No **Introduction** - We’re a world-leading smart mobility tech company with over 1,200,000 subscribers across 23 countries, and we’re...

Respublica is looking for dynamic Call Centre Agents to join the team at Head Office. The individuals must be energetic and a self-starter that can interact and communicate with stakeholders at different levels. To be successful in this position you need to be organized, be able to handle a large volume of inbound and outbound calls, identify customer needs...

**Job description** Respublica is looking for dynamic Call Centre Agents to join the team at Head Office. The individuals must be energetic and a self-starter that can interact and communicate with stakeholders at different levels. To be successful in this position you need to be organized, be able to handle a large volume of inbound and outbound calls,...

Job Family- SALES AND SERVICES- Career Stream- CALL CENTRE (Service)- Leadership Pipeline- Manage Self: Technical**Job Purpose** - To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained. **Responsibilities**: - Adhere to the daily schedule...

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. The Call Centre Agent is the first line of contact...

An exciting opportunity exist for a seasoned QA Agent. Key responsibilities include assessing call quality and behaviour for Call Centre Agents in the Call Centre Centre (Debt collection) by listening to live and recorded calls. You will also conduct necessary coaching with the aim to improve service delivery, compliance and legislative requirements. This is...

**Key Responsibilities**: - Provide customer support during 24/5 operational hours, ensuring timely responses to inquiries. - Answer incoming calls within 20 seconds, meeting a target compliance rate of 90%. - Verify requestor information and accurately assess the details of each request. - Log requests against location, equipment, and priority level in the...

**Synopsis** Our client in the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with possible extension. Role Overview: **Qualification and Experience** - National Senior Certificate/Grade 12 - Relevant Degree/ 3 Year Diploma or Equivalent Experience - 5-8 Years Service Centre Team Leader Experience -...

**REQUIREMENTS**: - Diploma/ Degree in Business Management - 5 years management experience in a Call Centre environment - Windows 7 proficient (Word, Excel, Powerpoint) - Proficiency in three or more of the 11 official SA languages will be beneficial - Computer Literacy (MS Office Suite). - Knowledge of SAP ERP Systems - CRM platforms (Salesforce...

We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc. - Grade 12 (minimum) - Call centre experience essential - Well versed in disciplinary procedures - Able to roster and rotate...

**Reference** - PE002318/LS**Location** - Gauteng, JHB - Eastern Suburbs**Salary Interval** - Monthly**Package** - None-negotiable**Description** **Our client in the **Manufacturing industry **is currently looking to employ** a Call Centre Manager based in Elandsfontein, Gauteng.** **A wonderful career opportunity awaits you.** **Requirements**: - Degree...

Job title : Call Centre Agent Job Location : Gauteng, Johannesburg Deadline : December 06, 2024 Quick Recommended Links Jobs by Location Job by industries Responsibilities: Provide support, assistance and resolution in line with the iStore trading hours Achievement of targets Adherence to contact centre processes and procedures Handle...

Job title : Call Centre AgentJob Location : Gauteng, JohannesburgDeadline : December 06, 2024Quick Recommended Links Jobs by Location Job by industries Responsibilities: Provide support, assistance and resolution in line with the iStore trading hours Achievement of targets Adherence to contact centre processes and procedures Handle complaints, answer...

We are seeking a skilled and dynamic Supervisor to oversee Call Centre operations and manage the INFOR EAM system's security and administration. This role requires a strong leader who can enhance call centre performance, drive process improvements, and effectively manage user access and data integrity within the INFOR EAM system. **Key...

The RoleAssistant Manager – Contact Centre – M-KOPA – Randburg OfficeOperational hours Monday to Sunday  07:00 to 20:00You will have ongoing accountability for the operational delivery of all aspects of the relevant campaign, as well as building and maintaining a strong working relationship with the customer, ensuring that the...

We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc.Grade 12 (minimum)Call centre experience essentialWell versed in disciplinary proceduresAble to roster and rotate staff on a...

**Job Classification** - Job Family- SALES AND SERVICES- Career Stream- CALL CENTRE (Service)- Leadership Pipeline- Manage Self: Technical- FAIS Affected**Job Purpose** - To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and...

Paying basic salary and commission - expect R15 500 earnings average, top end R18 000 and the Basic is R6 500 Lead a team of efficient Sales Call Centre Agents who deal with Inbound calls You will be supported by a QA o Coaching and mentoring o Communicating goals and targets o Setting objectives o Sharing feedback o Leading team meetings o Leading 1-2-1s...