Team Manager: Quality Assurance

**Job description** **Job Title**:Quality Assurance Specialist **Company**:Remove Debt **We are looking for a Quality Assurance Specialist who will monitor service and sales calls to assess employee demeanour, technical accuracy, sales performance, and compliance with company policies and procedures.** **Responsibilities**: - Participates in customer...

Excellent opportunity for results focused leader, with the ability to mentor and develop QA Team, to join leading Call Centre within Global Business Services Industry. This assertive individual will be required to: - Lead a team of specialists dedicated to capturing insight into the quality of Customer Experience being delivered and identify initiatives and...

Quality Assurance Team Leader Job SummaryTalksure is seeking a highly experienced Quality Assurance Team Leader to join our team. As a key member of our Quality Assurance department, you will be responsible for leading a team of quality assurance professionals, ensuring that sales agents meet the required standards, and providing coaching and training to...

About the RoleThis is an exciting opportunity to join Talksure's Quality Assurance team as a Quality Assurance Team Leader. The successful candidate will lead a team of quality assurance professionals, overseeing the evaluation and improvement of sales agent performance. They will work closely with sales departments to ensure seamless communication and...

Job OverviewTalksure is seeking a highly qualified Quality Assurance Team Leader to oversee the day-to-day operations of a Quality Assurance team. This role requires excellent leadership skills, attention to detail, and a passion for ensuring exceptional customer experiences.Main ResponsibilitiesThe successful candidate will be responsible for monitoring...

**Job Title**:Quality Assurance Specialist **Company**:Credit Fitness **We are looking for a Quality Assurance Specialist who will monitor service and sales calls to assess employee demeanour, technical accuracy, sales performance, and compliance with company policies and procedures.** **Responsibilities**: - Participates in customer and client listening...

Job DescriptionWe are seeking a highly skilled Quality Assurance Team Leader to join our team at Talksure. In this role, you will be responsible for leading a team of quality assurance professionals, ensuring that sales agents meet the required standards, and providing coaching and training to improve performance.Main ResponsibilitiesThe successful candidate...

**Company Description** iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a...

We are Hiring! Quality Assurance Agents - Durban Umhlanga - Benefits:_ - R7500 Salary Package - In house canteen - Incentives - Permanent Position - Medical Aid **Requirements**: - 6+ Months International QA Experience - Reliable transport to Umhlanga - Computer Literate WhatsApp **#QA** to **066 469 5699** to start your interview processs. **Job...

Bloom’s Insurance Sales Team Leader need to be a highly skilled individual, tasked with motivating a team of up to 12 sales consultants who will be tasked with closing leads that come through to bloom’s brokerage via its various marketing channels. Track, manage, and improve agreed KPIs to ensure team performance is aligned with business targets. **1....

The Call Center Team Leader at Maluti Consulting is the **leader of,** and is **responsible for,** the **sales performance and behaviour** of the sales people under their management. **Responsibilities & Duties** The responsibility of the Call Center Team Leader is not exhaustive and may change from time-to-time as decided by Management. Below are the...

Market related salary from R 6 000 Experience relevant to the position - Matric Certificate - Excellent Listening skills and attention to detail - Analytical skills - Microsoft Office/Excel skills - Report writing skills - Team motivational skills Primary Job roles and responsibilities - Listening to Sales and Non-Sales Calls across all insurance products...

Established company based in Umhlanga is seeking an experienced Team Manager who will be Responsible for implementing and managing an effective complaints resolution methodology within the company in response to Business requirements. Education / Experience: - Relevant qualification in legal, insurance or business studies is required. - At least 5 years’...

A team leader guides, oversees, develops, and inspires his team to achieve the goals that contribute to the growth of the department and wider organization, they do this by creating an environment that promotes positive communication, encourages bonding of team members, and drive a culture of high performance. **Description / Task**: - Managing Performance...

Managing Performance and achievement of team KPIs - Leave/ Absence management ensuring required resourcing is available as per SLA. - Disciplinary & HR related matters are attended to as they arise in line with company policy and protocols. - Maintains team Motivation. - Reward & Incentive are planned and implemented on an ongoing basis. - Ensure that the...

**Job Details**: - Division Rewardsco Sales- Business Unit QA- Minimum experience Entry Level- Company primary industry Telecommunications- Job functional area Quality AssuranceWe are seeking a skilled Team manager for the Investigations & Customer Operations QA team, This individual will manage the QA targets, monitor the adherence of QA processes, monitor...

**JOB PURPOSE** The purpose of this role is to monitor and evaluate internal agent behaviors, performance, and communication with new and existing customers across all channels of the business. Ensuring the delivery of a consistent and appropriate sales and service approach as well as confirming all service standards, policies and procedures are adhered...

We are seeking a skilled Team manager for the Investigations & Customer Operations QA team, This individual will manage the QA targets, monitor the adherence of QA processes, monitor resources, drive assessment accuracy and lead and drive positive agent behaviour within the team. **KEY ACCOUNTABILITIES** - Manage the incubator teams for all special...

**JOB PURPOSE** The purpose of this role is to monitor and evaluate internal agent behaviors, performance, and communication with new and existing customers across all channels of the business. Ensuring the delivery of a consistent and appropriate sales and service approach as well as confirming all service standards, policies and procedures are adhered...

The **Senior Quality Assurance Manager** role is a pivotal role for Rewardsco Sales. This key role manages the designing, developing, and maintaining of our quality control measures ensuring that we keep our business safe. **The appointee will be responsible for**: Managing the implementation and continuous improvement of necessary Quality Frameworks and...