Quality Assurance and Training Manager

7 days ago


Umhlanga, KwaZulu-Natal, South Africa Talksure Pty Ltd Full time
Quality Assurance Team Leader Job Summary
Talksure is seeking a highly experienced Quality Assurance Team Leader to join our team. As a key member of our Quality Assurance department, you will be responsible for leading a team of quality assurance professionals, ensuring that sales agents meet the required standards, and providing coaching and training to improve performance.

Main Responsibilities
The successful candidate will monitor agent interactions, collate and distribute reports, liaise with sales departments, analyse and monitor sales agent trends, audit sales, lead investigations, manage BYC, and coach and develop QA agents. They will also conduct calibration sessions between QA evaluators to ensure efficient communication of customer wants and needs.

Requirements
Candidates must have a strong background in quality assurance, preferably in a contact centre environment. They should possess excellent leadership skills, be able to motivate and develop team members, and have a keen eye for detail. A Matric qualification and experience in an outbound contact centre are essential requirements.

Work Environment
Talksure offers a dynamic and supportive work environment that encourages teamwork, creativity, and growth. Our team is passionate about delivering exceptional customer experiences, and we believe that our employees are our greatest asset.

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