Quality Assurance Team Lead
7 days ago
This is an exciting opportunity to join Talksure's Quality Assurance team as a Quality Assurance Team Leader. The successful candidate will lead a team of quality assurance professionals, overseeing the evaluation and improvement of sales agent performance. They will work closely with sales departments to ensure seamless communication and collaboration.
Main Responsibilities
The key responsibilities of this role include ensuring customer satisfaction through monitoring agent interactions, collating and distributing reports, liaising with sales departments, analysing and monitoring sales agent trends, auditing sales, leading investigations, managing BYC, and coaching and developing QA agents.
Requirements
To excel in this role, candidates must have a strong background in quality assurance, preferably in a contact centre environment. They should possess excellent leadership skills, be able to motivate and develop team members, and have a keen eye for detail. A Matric qualification and experience in an outbound contact centre are essential requirements.
Benefits
Talksure offers a comprehensive benefits package, including a competitive salary, opportunities for career growth and development, and a dynamic working environment.
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