![TAH Animal Hospital (Pty) Ltd](https://media.trabajo.org/img/noimg.jpg)
Receptionist
4 weeks ago
TAH | The Animal Hospital and Vetshop - South Africa's largest veterinary group, where pets have been first for more than 50 years.
We are all about happy people and healthy pets. Through people, pets can live long healthy lives. Patient care excellence requires modern, continuously upgraded facilities and the use of the latest evidence-based approaches, equipment, and technology. Our core focus lies in developing our people to obtain the skills and maintain the energy to do their best work. Our people-first approach and culture of ‘Teamwork, Togetherness, and Learning’ is the essence of TAH.
Our Offering:
- A nurturing environment where individual growth is paramount
- Collaborative team approach
- Market related remuneration and above average leave benefits
- Working hours conducive to work/life balance
(on rotation: 8h00 - 13h00, 13h00 -18h30 and 08h00 - 18h00 (with an hours lunch)
- Pet care
- and retail discounts
- Employee Assistance Program.
- **WHAT WE NEED**_
If you are excited by the prospect of making a difference by giving great customer service to support the efficient running of the TAH Plein Street Durbanville, then this job is for you.
- **WHAT IS EXPECTED FROM THIS JOB?**_
- Interactions are friendly and professional according to reception standards.
- Calls answered and directed courteously and efficiently.
- New client details added accurately on the EzyVet System.
- Selling veterinary products and food to clients.
- Questions and queries are addressed according to policies, protocols, and standards.
- Customer complaints handled according to protocol and escalated as required.
- Accurate messages taken and passed on.
- Product knowledge kept up to date through reading, attending training, and discussions with representatives.
- Queuing system accurately coordinated.
- Co-ordinate relevant administration processes.
- Vaccination books updated.
- Filing kept updated.
- Operational problems reported to the Practice Manager.
- _**TO BE A GOOD FIT FOR THIS JOB YOU NEED**_
- Reliable vehicle and valid driver’s license with no endorsements.
- 2-3 years’ experience in a client-facing role.
- 2 years’ retail sales experience.
- Bilingual in English & Afrikaans.
- Computer Literate in MS Office.
- Product Knowledge.
- Ezyvet System.
- **If you can tick these, you will have an advantage**:_
- _**Veterinary Receptionist experience**_
- **Skills, Knowledge, Personal Qualities**:_
- Advanced written and verbal communication skills.
- Flexibility and ability to adapt imperative for this role.
- Polite, friendly, and self-assured attitude.
- Skilled in multitasking and good time-management.
**Job Type**: Permanent
Ability to commute/relocate:
- Durbanville, Western Cape: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Do you have previous veterinary reception experience?
Application Deadline: 2023/08/10
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