Technical Coordinator

4 days ago


Randburg, South Africa Top Vending - Nespresso SA Full time

**Job Purpose**

To Co-ordinate all administrative processes in the Technical department

**Key Points to this position**:
**INBOUND / RECEIVING**
- Receiving machines every morning from Courier IT
- Capture machine serial numbers on CRM
- Print out ticket for the machine and place machine on repair shelf

**TECHNICAL REPAIR**:

- Receive all completed tickets from technicians and capture all information accurately on JOB Costing system
- Invoice captured Job-cards timeously to ensure all repaired machines are invoiced on the same day while cross referencing customers details with the receiving POD.(addresses and customers name)
- Request additional information from CRC for customer’s machine faults and assist technicians with sending video’s to CRC for NTF machines
- Handle Queries from CRC

**DISPATCH**:

- Ensure correct invoices are sent with the correct customers machines
- Ensure all completed machines are handed to Courier IT for Dispatch
- Update CRM with Job-card and Invoice number to ensure tickets are dispatched
- Invoice loan units to customers as requested by CRC.

**MACHINE PREPARATIONS**:
**B2B**:

- Receive IBT for machines to be prepped from Warehouse and complete delivery confirmation notes
- Complete BOM for prepped machines
- Transfer completed machines back to Warehouse

**B2C Demo**
- Receive IBT from for machines to be de-cabled / prepped from Warehouse and complete delivery confirmation notes
- Transfer completed machines back to WH 2

**INVENTORY MANAGEMENT**:

- Transfer spares for CRC and online sales to Online Spare Packing Area
- Issue consumables to technicians as they require.(chemicals, descaling liquid, stationary)

**Education, Professional Qualifications and Training Experience Required**:

- Matric
- Previous admin experience in a technical environment - Preferred
- Excellent in Microsoft Office programs

**Competencies Required**:
The incumbent is required to meet at least the following requirements:

- Strong communication and interpersonal skills
- Planning and organisational skills
- Ability to work under pressure
- Ability to build and maintain relationships
- Able to work on own initiative
- Responsible individual with commitment to his/her work
- Attention to detail
- Professionalism

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Administrative: 2 years (preferred)
- Technical Admin: 1 year (preferred)
- MS Office: 1 year (preferred)



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