Manager Tribe Support

23 hours ago

Randburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

Provide design & delivery support for technical strategy & operational planning, design & process engineering, resourcing, execution, business performance management & monitoring processes across technical product & service tribes in an estate. This includes but is not limited to: - Communications - Ideation & Design thinking - Event Management - People & Change Management - Resource & Delivery Management - Reporting & Analytics - Financial Process Coordination

**Job Description**:
Strategy & Business Planning Support
- Leverage business area knowledge & expertise to design & package outputs related to all strategy & business planning processes including reviews for multiple stakeholder groups
- Support the Tribe Support lead in the design and planning of all Strategy & Business Planning Processes
- Support the coordination of business planning & business performance review processes including e.g. venue, agenda’s, output management, input management
- Collate & coordinate business performance review trackers & reporting (monthly, quarterly, annually)
- Create a document / knowledge management system for all business planning processes (reports, reviews, decks, processes, templates etc.) for ongoing continuous improvement

Communications
- Develop & implement an integrated communications plan for the business area
- Work in collaboration with various functional leads to design & draft multiple communications (multi media campaigns e.g. townhalls, newsletters, leader one on ones, leader key messages, leader story telling / narrative etc.) aligned to the communications plan across the estate (customers & employee orientated communications)
- Lead the activation of all communication processes across the estate
- Evaluate and continuously improve the impact of communications processes across the estate
- Ensure strong communications & change management alignment across the estate
- Stay ahead of best practice on estate wide communications & communications trends (e.g. digitized communications, graphic illustration etc.)

Resource & Delivery Management
- Consolidate project deliverables and interdependencies across tribes
- Identify release & delivery risks across tribes
- Act as a point of escalation & resolution for Scrum Masters as required in respect to delivery risk
- Coordinate appropriate delivery & release communications across tribes and squads where required
- Manage & track the integrated resource plan across identified tribes & squads
- Identify resource implications & mitigate against these based on delivery requirements across tribes and squads (contingency, leave etc.)
- Manage & update resource management systems across identified tribes and squads
- In partnership with the People function & Line, successfully manage the resourcing process for tribes and squads

People & Change Management
- Coordinate large scale change programs across the estate
- Act as change coach & mentor across the business areas (small, medium & large scale)
- Develop change management plans for all planned change orientated activity (across the value chain e.g. suppliers, employees, customers etc.)
- In partnership with the functional leads and the people function, design & facilitate strategic change processes for the continued transformation of the business area
- Support all the people value chain processes including but not limited to: Resourcing, Development, Performance, Talent
- Support includes but is not limited to: Coordination of various people process inputs by tribe leaders, scrum masters and broader squad team members, identification of people risks, consolidation & tracking of plans & insights, coaching & mentoring, team problem solving (leveraging design thinking)

Financial, Risk & Governance Process Coordination
- Support the implementation & management of financial, risk & governance processes for the business area e.g. budget management & reporting, internal / external, audit implementation & project management
- Lead the project management of various risk, finance & governance processes & issues resolution e.g. audit finding closure, governance / risk forum meetings, minutes and administration etc.
- Act as a point of escalation for all payments / other financial processing for the area and or facilitate payments processing with Key Centres of Enablement (where required to do so)
- Maintain & communicate policies and procedures related to all financial, risk & governance processes across the estate & proactively monitor compliance

Reporting & Analytics
- Act as the custodian for all reporting & analytics tools across tribes and squads
- Develop & sta

  • Coordinator Tribe Support

    7 months ago

    Randburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Manager Tribe Support

    6 months ago

    Randburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary If...

  • Manager Tribe Support

    1 week ago

    Randburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Are...

  • Procurement Team Assistant

    3 months ago

    Randburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...

  • IT Technical Support Manager

    2 months ago

    Randburg, South Africa FirstRand Full time

    Job Description Hello Future IT Technical Support Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives...

  • IT Technical Support Manager

    4 months ago

    Randburg, South Africa FirstRand Full time

    Job Description Hello Future IT Technical Support Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives...

  • Specialist Nonstop Engineer

    1 month ago

    Randburg, South Africa Absa Group Limited Full time

    Job title : Specialist Nonstop Engineer (Randburg) Job Location : Gauteng, Randburg Deadline : December 11, 2024 Quick Recommended Links Jobs by Location Job by industries Job Summary Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple...

  • Service Manager

    7 months ago

    Randburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • IT Technical Support

    7 months ago

    Randburg, South Africa Smart Worx Group Full time

    DUTIES & RESPONSIBILITIES  IT Network Support Technician: experienced, to Provide technical support and network solutions based on the company’s full range of products.  Networking, switching, VLAN's, Fibre, VPN's and IoT, firewalls and cyber security: Identify hardware and software issues, provide solutions, troubleshooting, diagnosis and...

  • IT Support Specialist

    2 weeks ago

    Randburg, Gauteng, South Africa West Coast Personnel Full time

    Job DescriptionWe are seeking an experienced IT Support Specialist to join our team at West Coast Personnel. As an IT Support Specialist, you will be responsible for providing technical support to our users, troubleshooting and resolving IT issues, and ensuring seamless operations.Key Responsibilities:Provide first-line support for networked computers and...

  • Itransact Service and Support Manager

    6 days ago

    Randburg, South Africa Dante Personnel Full time

    Gauteng, Randburg - R22 500 - R25 000 Monthly Cost To Company I transact Service and Support Manager in Randburg **Minimum requirements**: - Relevant tertiary qualifications or suitable experience - 5 Years of Industry experience and product knowledge in Contact Centre Team Leader - Client Service driven - Ability to work under extreme pressure - Managing...

  • Service Delivery Manager

    4 months ago

    Randburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...

  • Manager Service Delivery

    4 weeks ago

    Randburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...

  • Senior Manager Operational Readiness

    7 months ago

    Randburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Desktop Support Technician

    2 months ago

    Randburg, South Africa FirstRand Full time

    Job Description Hello Future Desktop Support Technician Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up...

  • IT Support Technician-2

    4 months ago

    Randburg, South Africa FirstRand Full time

    Job Description Hello Future IT Support Technician Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...

  • IT Support Technician-1

    4 months ago

    Randburg, South Africa FirstRand Full time

    Job Description Hello Future IT Support Technician Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...

  • Application Support Analyst

    7 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001181 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Application Analysis**Location**:Randburg**Contract**:Permanent**EE position**:Yes**Introduction**: **Job description**: **KEY DUTIES AND RESPONSIBILITES**: - Will be part of a dynamic Application Support team of self-motivated...

  • IT Network Support Manager

    1 week ago

    Randburg, South Africa RJPersonnel Full time

    5years Manage activation and acceptance of new network elements (New sites, upgrades, swap) Ensure SLA during new network elements introduction Lead War room teams during upgrade/Swap, ensure interfacing with field teams, and third party network elements representative Ensure KPIs and QOS non regression after upgrade Ensure Site and Cluster Acceptance...

  • Strategic Relationship Support

    7 months ago

    Randburg, South Africa Signa Group Full time

    **MAIN JOB PURPOSE** **The role of Strategic Relationship Support Support will be to** - Actively support all administrative, communication, reporting, and coordination activities of the Strategic Relationships department including specifically the Manager and Consultant of Strategic Relationships. - Support the relationship between the Strategic Partners...