Inbound Customer Compliants Team Leader

**JOB PURPOSE** - To lead, develop and coach a team of Customer Care Agents by driving the daily production and achievement of set targets and SLAs; and providing accurate daily reporting on individual and team performance. - To conduct thorough investigation of all Debtor’s complaints and queries in accordance with the company’s policies and procedures,...

Detail: Our client is looking for a passionate and experienced Team Leader who has worked in a Telesales environment to lead a team of inbound and outbound Contact Centre Agents. **Qualifications, Experience and Skills***: - Grade 12 and further studies in Management and Contact Centre - Minimum of 4 years Contact Centre Team Leader experience in Customer...

Ignition Marketing is a market leader in the supplying of branded products to corporate South Africa across all sectors through both 1-2-1 and digital engagements. We are a well-established business, having been founded in 2002 on strong family values and as we look to scale, we require a responsible, energetic and solution driven person to join our team in...

**VERY IMPORTANT** Misrepresenting your experience, skills or qualifications on your CV or in your answers to the questions are a criminal offence!! **Note**: ........................................... Enbaya Prepaid Meters, based in Fairlands, Johannesburg is a leader in the Prepaid Meter business. We are looking for a Customer Care Team Leader, with...

Job Description:The role of the Contact Centre Team Leader at iSON Xperiences is to oversee an inbound voice customer service team, ensuring quality service delivery aligned with Altron People Solutions' objectives. This position involves managing a team of approximately 20 agents and fostering their growth through continuous coaching and development.Main...

**Position Summary**: **Industry**:Telecommunication Services - **Job category**:IT and Telecommunications**Location**:Randburg - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction**: Tracker requires the services of a Supervisor in the Customer Experience Department at Tracker Head office, based in Johannesburg. We...

Job Summary:iSON Xperiences seeks a skilled Inbound Voice Team Manager to lead our customer service team. The successful candidate will have previous team leadership experience in a contact centre environment, excellent communication skills, and a strong track record of meeting targets and achieving premium customer service.This role involves managing a team...

The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time. Â Main...

The purpose of the Team Leader: Outbound Sales is to lead, supervise, coach and mentor high paced outbound Contact Centre Agents in conjunction with the Contact Centre objectives and as such establishing excellent and consistent standard of service and compliance from the Agents.The Team Leader will create an effective support team and cultivate strong...

The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time.   Main...

The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time. Main Responsibilities...

We are seeking a number of experienced and tenured contact center team leaders. You will be leading a team of approximately 15 consultants completing lead generation for our Financial services tier-one clients. Job brief We are looking for a number of Team Leaders to support our acquisitions department. We are a high-impact, rapid-progression...

INBOUND RESOLUTIONS AGENT Randburg, Johannesburg **Salary**: Basic + Uncapped Commission **JOB PURPOSE**: To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures. **QUALIFICATION & EXPERIENCE REQUIRED**: **Minimum...

Team Leader Agent R207 000 P/A Randburg - 1-year call centre experience - Call centre team leader / supervisory experience JOB PURPOSE The purpose of this role is to ensure the day-to-day management of a team of Agents, in a the manner that is in line with excellent service delivery to meet the client’s contractual obligations. KEY PERFORMANCE...

**Listing reference**: track_001016 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a Customer Engagement Agent in the Customer...

About the Role:iSON Xperiences invites applications for a Customer Service Team Coach to lead our inbound voice customer service team. As a Team Coach, you will be responsible for managing a team of approximately 20 agents and fostering their growth through continuous coaching and development.The successful candidate will have previous team leadership...

**JOB PURPOSE**: To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures. **QUALIFICATION & EXPERIENCE REQUIRED**: **Minimum Qualifications & Experience** - Matric (required) - Minimum of 2 years’ Experience in debt...

**JOB PURPOSE**: To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures. **QUALIFICATION & EXPERIENCE REQUIRED**: **Minimum Qualifications & Experience** - Matric (required) - Minimum of 2 years’ Experience in debt...

The Role: **Contact Centre Team Coach** **Based in Randburg** **5 Month Fixed term contract** The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team leader is also expected to work within...

**Contact Centre Team Coach** **Based in Randburg** **Â Fixed term contract** The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team leader is also expected to work within all teams of the...