M-KOPA Team Leader

Job Title: M-KOPA Contact Centre AgentBased in Randburg, we are seeking a highly skilled and motivated Contact Centre Agent to join our team at M-KOPA.Job Summary:We are looking for a customer-focused individual to provide exceptional service to our customers through inbound calls, ensuring a high-quality, professional experience.Main...

About UsiSON Xperiences is a leading organization in the field of digital transformation and experience management.Job Title: M-KOPA Contact Centre AgentWe are seeking a highly skilled and experienced individual to join our team as a M-KOPA Contact Centre Agent. As a key member of our customer service team, you will be responsible for providing exceptional...

M-KOPA Customer Service - Team Coach  The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is...

About the Role:We are seeking a highly skilled Customer Service Representative to join our M-KOPA Contact Centre team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Communicate effectively with customers via phone and resolve their queries in a timely...

The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time.   Main...

M-KOPA Customer Service - Team Coach RoleThe Team Coach position plays a pivotal role in driving exceptional customer experiences. Key responsibilities include leading an inbound voice/messaging/email customer services team and maintaining quality of service delivery in alignment with customer goals and objectives.Main Responsibilities:Lead and manage a team...

iSON Xperiences is seeking a skilled Operations Manager to lead our inbound voice/messaging/email customer services team. This role is ideal for individuals with experience in contact center management and a passion for delivering exceptional customer experiences.Main Responsibilities:Lead and manage a team of up to 18 agents, providing coaching and...

Based in Randburg Shifts between 07:00 am- 20:00 pm Working from Monday to Monday including public holidays- 45 hours week schedule    OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. Main Responsibilities will include but will not be limited to : Must be able to...

Based in RandburgShifts between 07:00 am- 20:00 pmWorking from Monday to Monday including public holidays- 45 hours week schedule  OVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to :Must be able to communicate...

Detail: Our client is looking for a passionate and experienced Team Leader who has worked in a Telesales environment to lead a team of inbound and outbound Contact Centre Agents. **Qualifications, Experience and Skills***: - Grade 12 and further studies in Management and Contact Centre - Minimum of 4 years Contact Centre Team Leader experience in Customer...

Minimum requirements: - Grade 12 (Minimum requirement) - Insurance / financial wellness background - Team Leader / Customer Service and Experience (2-3 years) experience in a call centre - A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management is highly advantageous -...

Minimum requirements: - Grade 12 (Minimum requirement) - Insurance / financial wellness background - Team Leader / Customer Service and Experience (2-3 years) experience in a call centre - A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management is highly advantageous -...

Minimum requirements: Grade 12 (Minimum requirement) Insurance / financial wellness background Team Leader / Customer Service and Experience (2-3 years) experience in a call centre A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management is highly advantageous Experience...

Minimum requirements: Grade 12 (Minimum requirement)Insurance / financial wellness backgroundTeam Leader / Customer Service and Experience (2-3 years) experience in a call centreA strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management is highly advantageous Experience doing...

We are urgently looking for a Travel Team Leader who has experience in the Petroleum or Manufacturing sector.SA CitizenDiploma in Travel & TourismMin 5yrs in a managerial roleStaff supervision Oil & Gas/Manufacturing sector experience Travel consultancy experienceComputer literacyGDS proficientA few duties:Operational supportClient liaisonMonitoring of...

**Job description** **Main Job Function**: - Coach the team in order to achieve sales targets. - Coach the team in order to ensure the quality of sales meets the appropriate Standard - Monitoring attendance and punctuality daily - Ensure that all staff adhere to the weekly performance targets. - Conduct regular review of all Call Centre Agents performance...

Based in Randburg Shifts between 07:00 am- 20:00 pm Working from Monday to Monday including public holidays- 45 hours week schedule  OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. Main Responsibilities will include but will not be limited to : - Must be able to...

Staff Connection is looking for a dynamic and driven TRAVEL TEAM LEADER for our Travel client in Jo'Burg.SA CitizenFormal qualification in TravelMin 4years experience in a managerial role within the travel sectorExperience with corporate clientsProvide guidance & assistance to the team in all aspects of travel consultancy including faresMonitor & manage all...

Job Description: We are seeking a highly motivated and experienced Team Sales Leader to join our team at iSON Xperiences. The ideal candidate will have a proven track record of leading high-performing sales teams and driving revenue growth.Key Responsibilities:Lead and manage a team of sales agents in an outbound contact centre environment.Develop and...

**JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...