Inbound Resolutions Agent

7 months ago


Randburg, South Africa Shapiro Shaik Defries & Associates Full time

**JOB PURPOSE**:
To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures.

**QUALIFICATION & EXPERIENCE REQUIRED**:
**Minimum Qualifications & Experience**
- Matric (required)
- Minimum of 2 years’ Experience in debt collections as well as Customer support
management with overall performance score of no less than 85%..
- Understanding and implementation of business requirements as well as client
requirements.
- Working knowledge of South African regulatory and legal compliance requirements.
- Working knowledge of MS Office especially Word, Excel, PowerPoint & Outlook.
- Aptitude in decision-making and problem-solving
- Ability to function within any Inter department within the Resolutions team.

Strong ability to multitask and navigate between multiple systems.
- Implement strategies, plans and procedures enforced by the Organization that will
maximise collections and ensure that stakeholder expectations in terms of service levels
are exceeded.
- Ensure set targets are met.
- Adherence to company policies and processes as required.
- Any ADHOC requests

Working hours between 07h00 to 16h00, 08h00 to 17h00 and 08h00 to 17h00.

**TO APPLY**

Subject Line: Application for Inbound Resolutions Agent

Pay: From R5 000,00 per month

Application Question(s):

- Do you have atleast 1 year customer service experience in an inbound call center?



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