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Inbound Resolutions Agent
2 weeks ago
INBOUND RESOLUTIONS AGENT
Randburg, Johannesburg
**Salary**: Basic + Uncapped Commission
**JOB PURPOSE**:
To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures.
**QUALIFICATION & EXPERIENCE REQUIRED**:
**Minimum Qualifications & Experience**
- Matric (required)
- Minimum of 2 years’ Experience in debt collections as well as Customer support
management.
- Understanding and implementation of business requirements as well as client
requirements.
- Working knowledge of South African regulatory and legal compliance requirements.
- Working knowledge of MS Office
- Aptitude in decision-making and problem-solving
- Ability to function within any Inter department within the Resolutions team.
- Implement strategies, plans and procedures enforced by the Organisation that will
maximise collections and ensure that stakeholder expectations in terms of service levels
are exceeded.
- Ensure set targets are met.
- Adherence to company policies and processes as required.
- Any ADHOC requests
Working hours between 07h00am to 16h00 and 08h00 to 17h00.
**TO APPLY**
Subject Line: Application for Inbound Resolutions Agent
**Job Types**: Full-time, Permanent
**Salary**: From R5,000.00 per month
Application Question(s):
- Do you have atleast 1 year customer service experience in an inbound call center?
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Inbound Resolutions Agent
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