End-user Support Agent

**Our Client?** This department is responsible for the provision of a Digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. They operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

**Helpdesk End-User Support Technician Cape Town** Our IT Technology client is looking for a Helpdesk End-User Support Technician with 3 years plus experience. The End-User Support Technician is responsible for providing technical support to all customer end-users via the helpdesk and relevant support channels. This includes the efficient resolution of...

End-User Support Specialist Infrastructure Cape Town - Western Cape - South Africa We are seeking a highly skilled and motivated End-User Support Specialist to join a team in Cape Town. As an organization committed to diversity and inclusion, they strongly encourage female applicants to apply. In this role, you will play a crucial part in managing and...

A well-established Managed Solutions Provider focusing on optimising cloud infrastructure and cyber security is seeking an End User Support Technician to join their dynamic team. The position will be based in Stellenbosch Cape Town. **Requirements**: - Matric. - MCSE/MCSA or equivalent - Minimum 3 years’ experience in IT Customer Service environment -...

Cape Town - Posted 4 hours ago **Purpose** The End-User Support Technician is responsible for providing technical support to all customer end-users via the helpdesk and relevant support channels. This includes the efficient resolution of support tickets across a variety of platforms and technologies. **Terms** The position is permanent, with a focus...

**Our Client** This Department is responsible for the provision of a Digitally Enabled Technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. They operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance...

Complex escalations whilst offering mentoring and coaching to junior colleagues in order to upskills those resources. - Provide technical resolution to the client issues raised in tickets. - Leading on specialist fourth line support, and the design, implementation and documentation of new services. Principle Accountabilities - **Incident and Problem...

**End User Services FLA3 Analyst**: **Location**: Cape Town | **Job-ID**: 200233 | **Contract type**: Permanent | **Business Unit**: IT Service Desk **End User Services FLA 3 Analyst** **Day to Day Duties** As an employee of CC, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities. **Contacts...

Grow Your Career in Remote IT SupportiOCO Infrastructure Services is a leading provider of IT infrastructure solutions, and we're committed to delivering exceptional client experiences. As a Remote End User Service Provider, you'll play a vital role in helping our clients overcome their business challenges while scaling their empires.About the Role:We're...

Duties:Perform activities based on guides provided.Interact directly with End-Users of the systems.System Health check (e.g. backups, server health, integration reporting).End user support triage and escalation to L2 users.Simple user requests (e.g. over the shoulder support, FAQs).Service Request processing (e.g. User onboarding).System personalisation...

**Day to Day Duties**: **Contacts Taking**: - Also covers inbound requests to the Request Management Desk. **Ticket Logging**: - To fully understand the client business environment and potential impacts and severities IT related incidents may have to both user and business. - Accurate logging of all ticket information - ensure full understanding and...

**Purpose of the Job**: To timeously and effectively respond to electronic IT user queries through the receipt and logging of incidents reported by users and the co-ordination of rapid and appropriate responses to restore the IT services as quickly as possible, with the least impact on the Business Operations. Able to Manage a set group of Service Desk...

 Level 1 Support AgentsJunior Resources (1-2 year’s working experience)4 English Speaking, 2 English and Portuguese Speaking – Basic SkillsShift Requirement – resources will be divided into shifts to cover 12x7100% on site in BelvilleBasic IT Support Skills (Systems not desktop), ITSM process experience will be beneficialPerform...

We Are Setting The Pace Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need people who can understand the bigger picture and who connect the dots to achieve success. In our agile and demanding environment, you will have to...

About the Role:We are seeking a highly skilled User Experience Specialist to join our team at ICT Engage. As a key member of our e-learning solutions team, you will be responsible for designing and developing engaging online learning experiences.Key Responsibilities:Design and implement user-friendly and visually appealing front-end designs for our WordPress...

**Company Description**: Yoyo powers some of the world's leading retail brands, through customer loyalty and rewards software solutions, to offer the world's most rewarding buying experience. We create a space where passionate, smart, curious and creative people thrive. Our values are our way of being, and how we show up every day. This is how we help our...

**Company Description**: Yoyo powers some of the world's leading retail brands, through customer loyalty and rewards software solutions, to offer the world's most rewarding buying experience. We create a space where passionate, smart, curious and creative people thrive. Our values are our way of being, and how we show up every day. This is how we help our...

Job DescriptionDeveloper/s (Vendor)/ BA Create Requests for Change (RFC) for all changes implemented or requested. Ad hoc User Acceptance Testing: Develop and assist to create Test Plans and associated use cases Conduct testing against test plan and producing documented test results Coordinate User Acceptance Testing with end-user group and development...

As part of the Ten MAID Product Management team, you will work closely with Product Managers, Customer Experience Managers and UX / UI Designers to define research problems and then execute research studies to solve them. You will involve these close peers at key stages of the research process, and work with them to interpret and demonstrate the...

Job Overview **Date Posted**: Posted 24 seconds ago **Location**: Cape Town, Western Cape **Job Title**: Technical Support Agent **Salary Type**: Negotiable **Education Level**: Diploma **Job Level**: Intermediate **Required Experience**: 1 - 3 Years Technical Support Agent - Cape Town An IT Technical Support Agent position is available in Cape...