Key Accounts Desk Executive

7 days ago

Johannesburg, South Africa DHL Full time

**Role Purpose**

**Ensuring the smooth execution of Key Account Servicing strategy for selected accounts in line with the direction of the Key Account Manager and Sales Managers whilst continuously working with customers to identify and incorporate their evolving and emerging needs in Key Account Servicing. Ensuring the smooth execution of Key Account Servicing strategy for selected accounts in line with the direction of the Key Account Manager and Sales Managers whilst continuously working with customers to identify and incorporate their evolving and emerging needs in Key Account Servicing.**

**Key Responsibilities**:

- **To integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customer needs. To implement ISO standards and DHL’s policies and procedures at all times. To ensure awareness of and adherence to all required policies and procedures with the team.**:

- **To ensure their scope of work aligns to Center Of Excellence Guidelines, ensuring a fully compliant Center of Excellence at all times.**:

- **To ensure high quality in the handling of all customer complaints by ensuring that all complaints are resolved timeously and professionally.**:

- **Listen to the voice of the customer to identify and work on improvement areas. This is done in collaboration with other departments through monthly meetings.**:

- **Take Ownership of internal communications and provide a single point of contact for the customer.**:

- **Update all traces in GEMA every time you receive an update, advising the next logical steps in the case and the time frame to complete these steps as well as stating next customer call back time.**:

- **Ensure the relevant sales person is informed on any service failures for their Customers. Regular updates should be given to them until such time that the trace, claim or complaint has been resolved.**:

- **Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies**:

- **Provide the full suite of customer service offerings (including bookings, enquiries, quotes, supply request, queries) to Key Account customers in addition to customised contracted services (reporting, etc.) as per global KAD Standards**:

- **Reporting for customers where applicable as per customer agreement**:

- **Prepare quality written correspondences to customers when required to furnish information requested aligned with DHL’s branding style**:

- **Pro-active shipment tracking for all Key Accounts on the desk as per customer agreement**:

- **Proactively inform customers of shipment delays and potential service failures as per customer agreement**:

- **Make joint visits to Key Account customers with sales staff and when necessary solicit feedback to improve service provided to the customers.**:

- **Ensure that all traces are escalated when necessary using GEMA as per NTP guidelines and that all traces are resolved within the shortest time possible to the customer’s satisfaction.**:

- **Lead and drive customer satisfaction by providing best in class standards with a view towards establishing and maintaining a competitive advantage.**:

- **Identify and promote areas with potential for revenue generation to cross sell, up sell services including value added services (e.g. SII, TDD and the use of ESS tools).**:

- **Ensure that customer complaints and claims transferred to the customer care team are treated as priority and are resolved to the customer’s satisfaction whilst still acting as single point of contact**:

- **Evaluate complaints and escalate any serious issues to the Key Account Supervisor.**:

- **Investigate service failures and escalate problems to the relevant service centres or operations supervisors. All complaints with potential legal obligation or financial impact should be formally handed over to the Customer Care team.**:

- **Work with Gateway, operations and the DHL network to achieve promised transit times, service levels and other contracted service requirements for the Key Account Customers.**:

- **Handle any overflow of calls from the Frontline as per schedule.**:

- **Ensure all calls handled are in line with Quality File standards**:

- **Take all opportunities to sell Value Added Products and Services**:

- **Encourage the submission of sales leads for new business to sales**:

- **Approve discounts for customers in line with discounting policy, and taking into account profitability to try and gain the business.**:

- **Highlight areas for improvement, with suggested solutions - to improve DHL’s procedures, technology and service to positively enhance customers’ experience with DHL.**:

- **Run Monthly/Quarterly Customer Review Decks on their Customer base in order to identify areas of improvement and implement appropriate solutions.**:

- **Deal with all escalated customer complaints

  • Key Accounts Executive

    4 weeks ago

    Johannesburg,, South Africa Jobted ZA C2 Full time

    KEY ACCOUNTS SALES EXECUTIVE Reporting to: Sales Director/Regional Manager Location: Johannesburg, Gauteng Salary: R15 000 – R 20 000 + Commission + Petrol (excellent earning potential) Starting Date: 15 January 2024 Type: Permanent Intermediate position KEY ACCOUNTS EXECUTIVE WITH SALES EXPERIENCE IN THE DISPLAY AND PROMOTIONAL INDUSTRY PREFERABLE Our...

  • Key Account Executive

    19 hours ago

    Johannesburg, South Africa HARTMANN Full time

    Join our team as a **Key Account Executive** ZAF-Johannesburg The purpose of the role is to reshape the institutions wound care product preference by defining the target market, establishing strategic plans and execution thereof which will result in the growth of brands on Formulary, Tender or buyout for PHZA aligned to HARTMANN South Africa and Paul...

  • Key Account Executive

    7 months ago

    Johannesburg, South Africa FAAC Technologies Full time

    KEY ACCOUNT EXECUTIVE Reporting to the Head of Sales, the successful applicant will be responsible for managing and maintaining our Key Clients, by providing ongoing sales and customer support. The main duties of this position include: - Developing and sustaining solid relationships with our key clients - Acting as the main point of contact between our...

  • Key Account Executive

    7 months ago

    Johannesburg, South Africa SPECD (Pty) Ltd Full time

    Gauteng, JHB - Northern Suburbs - (Market related, Negotiable) **We are looking for an experienced KEY ACCOUNT EXECUTIVE to join a leading insurance company, that specialises in offering of insurance products for employees across many industries, assisting with COID cover, occupational injuries cover, funeral cover and more.** *** **Job Title**:Key...

  • Key Accounts Executive

    2 days ago

    Johannesburg, South Africa Servest Careers Full time

    **Job Context**: Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for Key Accounts Executive reporting to the General Manager - Sales to be based at their Waterfall Offices. The position is for their Cleaning Division. **Minimum Requirements**: Previous Experience and Knowledge of dealing with Executive Management and...

  • Key Account Manager

    7 months ago

    Johannesburg, South Africa Kencorp Executive Search Full time

    A suitably qualified and relevantly experienced Key Account Manager (Food/FMCG Industry) is required for a well-established Food industry company in Gauteng. **Responsibilities** - Responsible for achieving sales and customer targets for the company in the Gauteng region - Understand the requirements of each client’s needs and business objectives -...

  • Key Accounts Manager

    7 months ago

    Johannesburg, South Africa Edge Executive Search Full time

    An international client in the Aviation sector in Johannesburg North seeks the expertise of a Key Accounts Manager/ Business Analyst. **Requirements**: - Staff training and staff management experience - Min. of 5 years experience in a similar field - Completed Degree / Business Analyst qualification (bonus) - Work on multiple projects - Data analysis,...

  • Desk Based Account Manager

    7 months ago

    Johannesburg, South Africa Resideo Full time

    We are a currently recruiting for a Desk Based Account Manager to join the ADI team in Johannesburg! The Desk Based Account Manager (DBAM) is a proactive Account Manager operating as the main contact for the customer, responsible for developing long term customer sales relationships. Additionally, this role requires sales support for field Account...

  • Key Account Executive

    6 months ago

    Johannesburg, South Africa Palesa Mbali Group Full time

    **Key Account Executive **- Johannesburg, Parktown** *** One of our top clients financial service clients are looking to appoint a Key Account Executive for their Office in Johannesburg. This is a hybrid position (3 days in office, 2 days remote). As the Key Accounts Executive, you will be responsible for selling non-COID solutions to the top 50 class IV...

  • Service Desk Manager

    7 months ago

    Johannesburg, South Africa Pink Elephant South Africa Full time

    We are seeking a highly skilled and experienced Service Desk Manager to oversee our service desk operations. The Service Desk Manager will be responsible for leading multiple teams of support specialists, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. **KEY RESPONSIBILITIES**: - Provide...

  • Desk Based Account Manager

    5 days ago

    Johannesburg, South Africa Resideo Full time

    We are a currently recruiting for a Desk Based Account Manager to join the ADI team in Johannesburg! The Desk Based Account Manager (DBAM) is a proactive Account Manager operating as the main contact for the customer, responsible for developing long term customer sales relationships. Additionally, this role requires sales support for field Account...

  • Key Accounts Sales Executive Johannesburg

    2 months ago

    Johannesburg, South Africa SPILASTYLE CC Full time

    KEY ACCOUNTS SALES EXECUTIVE Reporting to: Sales Director/Regional Manager Location: Johannesburg, Gauteng Salary: R15 000 – R 20 000 + Commission + Petrol (excellent earning potential) Starting Date: 15 January 2024 Type: Permanent Intermediate position KEY ACCOUNTS EXECUTIVE WITH SALES EXPERIENCE IN THE DISPLAY AND PROMOTIONAL INDUSTRY PREFERABLE...

  • Key Accounts Parts Sales Executive

    5 days ago

    Johannesburg, South Africa Staff Solutions Full time

    **Gauteng**, JHB - Eastern Suburbs** **Negotiable - Negotiable Monthly Cost To Company (Market related)** **VACANCY ALERT!!** **Our client in the motor industry seeks to employ a Key Accounts Parts Sales Executive to be based at their operations in Kempton Park.** **Duties**: *** - **Run a profitable and efficient key accounts segment.** ***: - **Travel...

  • Key Accounts Sales Executive Johannesburg

    2 days ago

    Johannesburg, South Africa SPILASTYLE CC Full time

    KEY ACCOUNTS SALES EXECUTIVEReporting to: Sales Director/Regional ManagerLocation: Johannesburg, GautengSalary: R15 000 – R 20 000 + Commission + Petrol (excellent earning potential)Starting Date: 15 January 2024Type: Permanent Intermediate positionKEY ACCOUNTS EXECUTIVE WITH SALES EXPERIENCE IN THE DISPLAY AND PROMOTIONAL INDUSTRY PREFERABLE Our...

  • Key Account Business Development Executive

    2 months ago

    Johannesburg, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    **Job Title:** Key Account Business Development Executive**Overview of the Role:** At Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC, we are seeking a skilled and experienced Key Account Business Development Executive to join our team.**Job Summary:This is an exceptional opportunity for a highly motivated sales professional to drive...

  • Junior Service Desk Specialist

    7 months ago

    Johannesburg, South Africa Mazars Careers Full time

    Mazars Gauteng is currently recruiting for a Junior Service Desk Specialist who will be responsible for providing technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tools and products used by Mazars. **Duties and Responsibilities**: **Desktop Support**: - Attending to service requests logged for by...

  • Key Account Executive

    1 week ago

    Johannesburg, South Africa Palesa Mbali Group Full time

    The Key Accounts Executive is responsible for growing a warm portfolio of elite clients within the mining and metals industry. **Key activities**: Build strong relationships of trust and expertise at c-suite/ executive level. Sell Employee Benefit products and solutions through deep research and understanding of a client’s needs Effectively manage the...

  • Recruitment Consultant Key Accounts

    6 days ago

    Johannesburg, South Africa Ultra Personnel Full time

    Matric and 4 - 6 years recruitment agency experience is essential Assist with the management of our key accounts by contributing towards the placement process This is a desk bound position and office based Vacancies range from Office Support, Finance, Technical, Sales etc. Thorough and detailed screening is required Work within a fast paced environment to...

  • IT Service Desk Manager

    3 days ago

    Johannesburg, South Africa Pink Elephant Full time

    JOB TITLE - SERVICE DESK MANAGER **MAIN RESPONSIBILITIES**: - Ensure the Delivery and Maintaining of a high-quality fault logging and resolution for most Incidents and known problems - Ensure the Delivery on High-Quality first and second level support - Focus on call answering and first-level resolution KPIs - Continuous development - Ensure the Delivery...

  • Key Account Executive

    7 months ago

    Johannesburg, South Africa Many in 2 one Full time

    Criteria: Grade 12 Degree - Logistics/ Supply Chain Management 2-5 years' Key Account Management experience Own vehicle; valid license Good communication skills No criminal record **Salary**: R20,000.00 - R28,000.00 per month