Spec: Service Delivery

6 days ago


Centurion, South Africa BCXP Full time

Business Unit, Department, Reporting Job grade/level S5 Business Unit Converged Communications Department Commercial Service Delivery Position reports to Senior Manager: Service Delivery Management Span of Control 0-4 Level of Engagement
Interacting with the relevant stakeholders within BCX as well as external.
Core Description
Responsible for co-coordinating the delivery of services into key clients. Ensure long-term healthy client relationships, acting as the bridge between the client and our operational delivery teams. Ensure the highest level of operational service delivery. Key Deliverables / Primary Functions

Monitors and reports on service levels

**Owns the "front office" - all of the customer/user experience**: Service Desk, Service Level Management, Customer Relationship, Availability

Ensure that existing services stay up and running

Once a call is logged by CFC, the SDM need to track this until resolved with the service providers of which Openserve is by far the biggest. Core Functional Skills & Knowledge
Computer Literacy
Deadline Management
Office Management
Professionalism
Punctionality
Telephone Etiquette
Time & Priority Management
Communication
Business Writing
Relationship Management Core Behavioural Competencies 2. Developing and implementing account plan or strategy 4. People / Team Leadership 5. Decision Making 3. Meeting customer expectations 6. Communication and Impact 1. Job Match Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Commerce OR NQF 4: Grade 12 Additional Qualification preferred or advantage Experience
5 years’ experience
OR
Grade 12 & 7 years’ experience
The following experience will be required
- Skilled in the management and development of SQL databases and stored procedures
- Skills in the development of Power Apps will be an advantage Certifications None Professional Memberships in Relevant Industry Level of Engagement & Span of Control

Interacting with the relevant stakeholders within BCX as well as external. Special Requirements/ Employment Condition Required to travel locally and/or internationally Workplace/Physical Requirements Billable Hybrid Remote Worker



  • Centurion, South Africa BCXP Full time

    Structure, Grade & Reporting Job grade/level S4 Business Unit Digital Platform Solutions Department Application Solutions - SAP CoE Position reports to Senior Manager: SAP IT Service Delivery (M4) Span of Control 0 Core Description Responsible for co-coordinating the delivery of services into BCX - Application Solutions - SAP COE’s customers, ensure...


  • Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Operate Department Service Delivery Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring service...

  • Spec: Projects

    1 week ago


    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Operations Department Technology Services Reports to Snr Spec: Software Development Grade/Level S5 Core Description To manage a team of developers responsible for building code for projects. The day-to-day running and Software Delivery of projects with BCX or External customers within the specified and...


  • Centurion, Gauteng, South Africa BCX Full time

    Job title : Ops Spec: Systems Engineer (AD)(JC)Job Location : Gauteng, CenturionDeadline : April 12, 2025Quick Recommended LinksJobs by Location Job by industries Core DescriptionTo support customer technical solutions by providing general technical support, maintenance and troubleshooting on customer systems under guidance of technical specialists. Key...


  • Centurion, South Africa Pinnacle HR Full time

    **COMPANY OVERVIEW**: BAC-Care specializes in Third-Party Maintenance and Support around datacenter infrastructure (Server, Storage & Networking Equipment) to the most demanding clients in Africa. Our head office is based in Centurion, Gauteng. BAC-Care offers customizable Service Level Agreements, to customers across Africa, ranging from 9x5xNBD to 24x7x4...


  • Centurion, South Africa Exclusive Networks Full time

    **EXCLUSIVE NETWORKS**|** **Introduction** "Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with...


  • Centurion, Gauteng, South Africa BCX Full time

    Job title : Ops Spec: Systems Engineer (Storage)Job Location : Gauteng, CenturionDeadline : April 12, 2025Quick Recommended LinksJobs by Location Job by industries Core DescriptionInstall, manage, troubleshoot, and optimise SAN and storage in an enterprise environment where 90% of the landscape is virtualised using VMWare. Key Deliverables / Primary...


  • Centurion, Gauteng, South Africa AVBOB South Africa Full time

    Job title : Service Delivery Specialist (Centurion)Job Location : Gauteng, CenturionDeadline : April 03, 2025Quick Recommended LinksJobs by Location Job by industries DescriptionThe Service Delivery Specialist will play a critical role in supporting the business by overseeing the delivery of internal and external technology solutions. This role focuses on...


  • Centurion, Gauteng, South Africa Tracker South Africa Full time

    Role OverviewWe are seeking an experienced Service Delivery Administrator to join our Installation Logistics – Scheduling division at our Centurion Office.As a key member of our team, you will be responsible for ensuring customer satisfaction, resolving customer queries, and working collaboratively with various departments within Tracker.You will be...


  • Centurion, Gauteng, South Africa BCX Full time

    Job title : Ops Spec: Database Administrator (Oracle)Job Location : Gauteng, CenturionDeadline : April 12, 2025Quick Recommended LinksJobs by Location Job by industries Core DescriptionTo provide a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or...


  • Centurion, Gauteng, South Africa SKG Full time

    About the RoleWe are seeking an experienced Security Contracts Manager to join our team at SKG Properties. As a key member of our operations team, you will be responsible for managing security service contracts and ensuring the efficient and effective delivery of security services.Your key responsibilities will include:Managing security service contracts and...


  • Centurion, Gauteng, South Africa BCX Full time

    Job title : Spec: Database Administrator OracleJob Location : Gauteng, CenturionDeadline : April 12, 2025Quick Recommended LinksJobs by Location Job by industries Core DescriptionTo provide a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or disaster...


  • Centurion, South Africa Land Bank Careers Full time

    **Job Advert Summary**: (Land Bank) is South Africa’s only specialist agricultural bank established in 1912, the bank’s sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment, improve assets and obtain production...


  • Centurion, South Africa Six Sense Full time

    A well-established financial services business is seeking to appoint a Head: IT Support and Service Delivery. This role is responsible for the maintainance and enhancement of the delivery of IT support services (end-user hardware and software and related services) and first line support to the organisations computer end-users. **Minimum Education and...


  • Centurion, South Africa BCXP Full time

    Structure, Grade & Reporting Job Grade / Level S4 Business Unit Cloud Platform Solutions Department Service Management Position reports to Snr Manager: PMO General Span of Control Core Description Manage the day-to-day running and delivery of large/strategic projects with BCX customers within the specified and agreed upon scope, timeframe, budget and quality...


  • Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit CPS Department PMO Reports To **Senior Manager**: Projects Grade S Core Description To manage the execution of IT projects in accordance with the specified and agreed upon scope, timeframe, budget, and quality requirements. To monitor adherence to project management governance, principles, standards, and...


  • Centurion, South Africa BCXP Full time

    Structure, Grade & Reporting Job grade S5 Business Unit Converged Communication Department Commercial Reports to Executive: Commercial Management Span of Control 0-4 Core Description Enable the management of the delivery of BCX’s service providers by proactive reporting of performance and operations. Responsible for operations implementation to improve...


  • Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Digital Platform Solutions Department DPS Alibaba Delivery Centre Reports To **Executive**: Channel & PreSales (M4) Grade S4 Core Description Develop solutions in accordance with business requirements and operational and service level agreements. Key Deliverables / Primary Functions Contribute to the DPS...


  • Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Digital Platforms Solutions Department DPS Alibaba Delivery Centre Reports To Executive: Alibaba Channel and Pre Sales (M4) Grade S4 Core Description Develop solutions in accordance with business requirements and operational and service level agreements. Key Deliverables / Primary Functions Contribute to the...

  • Spec: SAP Basis

    3 weeks ago


    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting **Business Unit**: DPS **Department**: Application Solutions (SAP CoE) Core Description Responsible for participating in the scoping and implementation of large and complex SAP Basis Solutions for clients. Ensure that end to end implementations and support services meet client requirements. Responsible for preparation...