Head: IT Support and Service Delivery
3 weeks ago
A well-established financial services business is seeking to appoint a Head: IT Support and Service Delivery. This role is responsible for the maintainance and enhancement of the delivery of IT support services (end-user hardware and software and related services) and first line support to the organisations computer end-users.
**Minimum Education and Experience**:
- Bachelor’s Degree in Computer Science or Information Systems or Information Technology or related fields
- ITIL Foundation
- COBIT Foundation
- Certification in A+ and N+
**Critical Competencies**
- Advanced knowledge of Microsoft Windows and MS Office Products
- Knowledge / Experience Service Desk Applications
- Network architecture and hardware configuration
- ITIL Foundation
- Disaster Recovery principles and processes
- SAN, WAN & LAN maintenance
- Advanced report writing skills (Process reports, specifications and executive summaries)
- Sound knowledge and understanding of the processes, logístical and financial, required to account for the assets of an organisation
- Knowledge and understanding of the management and development of human capital in accordance with business needs and objectives
- Sound knowledge and understanding of the components of a contract and the methods and procedures to perform contract administration
**Additional Requirements**
- Knowledge/Experience of supporting remote users across a decentralized branch network
- Data Centre Operations
- Knowledge of the PFMA
- Budget Management Principles
- Strong leadership, supervisory and mentoring skills
- General knowledge of SAP, MS SQL and Internet
- Sound knowledge of Anti-Virus solutions, VPN’s and Data Security
- DNS, DHCP & WINS configuration
- Managed Print Services
- MPLS and APN Networks
- Knowledge of supporting multiple PABX & Telephone Management systems.
For more information please contact:
**Audra King
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