Head: IT Support and Service Delivery

1 week ago

Centurion, South Africa Land Bank Careers Full time

**Job Advert Summary**:
(Land Bank) is South Africa’s only specialist agricultural bank established in 1912, the bank’s sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment, improve assets and obtain production credit. The Land Bank provides financial services that have moved with the times and continues to provide services to agri-business and constantly reviews its offerings to ensure that they match the needs of an industry. As change has swept across the sector in South Africa the socio-economic makeup of agriculture has altered, bringing new entrants from historically disadvantaged backgrounds on to the land, these new farmers, facing the challenges of establishing sustainable agri-businesses across the agricultural value chain, Land Bank has been a commercial lifeline offering appropriately designed financial products that facilitate personal and commercial viability in a sector that is vital to the sustainability of South Africa and its people.

This role is responsible for the maintainance and enhancement of the delivery of IT support services (end-user hardware and software and related services) and first line support to the Land Bank computer end-users. To manage sound vendor relations to ensure that software licensing, infrastructure, network and all related 3rd party contracts are managed appropriately. To proactively manager IT end-user complaints and ensure the achievement of the service targets agreed with Business Units.
- Manage IT resource scheduling
- Coordinates technology assessment, planning, acquisition, installation and associated training with other end-user and heads of IT & business
- Coordinate capacity management activities
- Manage 1st line support:

- Application
- Infrastructure
- Data
- Telephony
- Networks
- Security
- Provide helpdesk support
- Ensure query resolution
- Manage IT assets
- Manage identity and access management (Applications)
- Monitor problem resolution

Oversee the provision of IT service delivery support to end users

**Key Performance Areas**:
**1. IT Service Delivery Management**
- Makes appropriate recommendations related to the IT Division’s strategies.
- Implement, maintain and improve IT Support Services controls and processes to ensure an acceptable level of systems availability (Hardware & OS).
- Reviews and monitors that all queries are resolved and users of all departments are provided with adequate and effective solution.
- Conducts meetings with process owners and users across all departments to address and provide effective solutions to all systems issues.
- Develops and delivers periodic management reports.
- Determine service level requirements and needs and manage and monitor the telephone management system.
- Sets escalation protocols and resolution criteria
- Manage and control assigned IT projects.

**2. Vendor Relationship Management**
- Responsible for growing and maintaining relationships between the Land Bank and nominated Strategic IT Suppliers providing IT support services systems
- Initiating, Managing and Co-ordinating the necessary activities within this particular supplier environment, to ensure that the relationships between the Land Bank and the relevant suppliers remain at a strategic level
- Ensure that all business critical systems, including communications facilities are covered by suitable maintenance contracts.
- Ensure that all hardware and software related contracts are reviewed and renewed in a timely manner.
- Maintain and manage end user licensing contracts and reporting.

**3. People Management**
- Participate in the selection and appointment of new team members.
- Conduct regular meetings and promote open and ongoing communication with the team.
- Ensure IT Support and Service delivery divisional performance management and capacity planning
- Provide direct reports with opportunities for growth and development through on-the-job.
- Coach and train team members to perform optimally in their roles.
- Create and maintain a professional culture within the team, where employees take ownership and deliver excellence and quality.
- Facilitate growth and development of the team.
- Manage and drive high performance.
- Hire the right fit and competence into Risk & Governance roles.

**4. Disaster Recovery Planning**
- Participate in the development of a comprehesive cybersecurity strategy and related programme for Landbank

**5. Budget and Finance Management**
- Governance, budgeting, and management of change delivery in the IT Support and Service delivery, including the oversight of incremental changes and major change and upgrade programmes.
- Analyse the business plan to determine the financial requirements within area of responsibility.
- Manage budget in accordance with policies, procedures and legal requirements
- Conduct the budget reviews as prescribed by Finance and adju

  • Head: IT Support and Service Delivery

    7 days ago

    Centurion, South Africa Six Sense Full time

    A well-established financial services business is seeking to appoint a Head: IT Support and Service Delivery. This role is responsible for the maintainance and enhancement of the delivery of IT support services (end-user hardware and software and related services) and first line support to the organisations computer end-users. **Minimum Education and...

  • IT Service Delivery Manager

    2 weeks ago

    Centurion, South Africa Pinnacle HR Full time

    **COMPANY OVERVIEW**: BAC-Care specializes in Third-Party Maintenance and Support around datacenter infrastructure (Server, Storage & Networking Equipment) to the most demanding clients in Africa. Our head office is based in Centurion, Gauteng. BAC-Care offers customizable Service Level Agreements, to customers across Africa, ranging from 9x5xNBD to 24x7x4...

  • Head of Operations Tess

    2 weeks ago

    Centurion, South Africa We are looking for a Head of Operations to TESS team. Our Head of Operations is Responsible for crea Full time

    Lead our Educational Support team and help us build learning communities that thrive._ Same-old education? No thank you. We want more, and so we do things differently at Thrive.ed. Our vision is to develop learning communities that equip our students, teachers and parents to thrive. Individuals that thrive build and maintain meaningful relationships with...

  • Technical Head

    1 week ago

    Centurion, South Africa Smart Talent Full time

    As an Executive Search and Career Consultant specializing in the niche market of Supply Chain, we represent some of the top leaders and are called upon by blue chip organizations in the country to secure talent and assist them in building high performance teams. A leading end-to-end transport solutions company is looking for a Technical Head -Infrastructure...

  • Service Delivery Specialist

    3 weeks ago

    Centurion, Gauteng, South Africa AVBOB South Africa Full time

    Job title : Service Delivery Specialist (Centurion)Job Location : Gauteng, CenturionDeadline : April 03, 2025Quick Recommended LinksJobs by Location Job by industries DescriptionThe Service Delivery Specialist will play a critical role in supporting the business by overseeing the delivery of internal and external technology solutions. This role focuses on...

  • Service Delivery Manager

    5 days ago

    Centurion, South Africa Exclusive Networks Full time

    **EXCLUSIVE NETWORKS**|** **Introduction** "Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with...

  • Head of Human Capital Technology

    6 days ago

    Centurion, South Africa e-Merge IT Recruitment Full time

    Our esteemed client, a leading financial institution in South Africa renowned for its significant presence in the African capital markets, is currently seeking a Head of Human Capital Technology, with a strong foothold in the financial sector and a notable reputation for its diverse product offerings, this institution presents an exceptional opportunity for...

  • Spec: Service Delivery

    7 days ago

    Centurion, South Africa BCXP Full time

    Business Unit, Department, Reporting Job grade/level S5 Business Unit Converged Communications Department Commercial Service Delivery Position reports to Senior Manager: Service Delivery Management Span of Control 0-4 Level of Engagement Interacting with the relevant stakeholders within BCX as well as external. Core Description Responsible for...

  • Head of Technology Department

    5 days ago

    Centurion, Gauteng, South Africa Network IT Full time

    About This RoleWe are seeking a highly skilled Chief Technology Officer to join our team and drive innovation in our products and services.The successful candidate will have a strong technical background, experience working in a fast-paced environment, and excellent leadership and communication skills.The ideal candidate will have a bachelor's degree, at...

  • Ops Spec: Service Delivery Temp

    3 weeks ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Operate Department Service Delivery Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring service...

  • Service Delivery Administrator

    5 days ago

    Centurion, Gauteng, South Africa Tracker South Africa Full time

    Role OverviewWe are seeking an experienced Service Delivery Administrator to join our Installation Logistics – Scheduling division at our Centurion Office.As a key member of our team, you will be responsible for ensuring customer satisfaction, resolving customer queries, and working collaboratively with various departments within Tracker.You will be...

  • Head: Mwi, Mci

    7 days ago

    Centurion, South Africa Momentum Metropolitan Holdings Full time

    -Introduction The Head Retail Service: Annuities, MCI and MWI is a primary leadership role that will focus on our Strategic Objectives and Goals, to ensure the effective and efficient delivery of awesome, consistent, one-stop, end-to-end legendary service to our clients - building strong service relationships to enhance, retain and grow our business. Role...

  • Service Delivery Manager Security

    6 days ago

    Centurion, Gauteng, South Africa SKG Full time

    About the RoleWe are seeking an experienced Security Contracts Manager to join our team at SKG Properties. As a key member of our operations team, you will be responsible for managing security service contracts and ensuring the efficient and effective delivery of security services.Your key responsibilities will include:Managing security service contracts and...

  • Portfolio Head: Kzn

    4 days ago

    Centurion, South Africa Momentum Metropolitan Holdings Full time

    -Introduction The **Portfolio Head, Regional Service, **is a primary leadership role that will focus on our Strategic Objectives and Goals, to ensure the effective and efficient delivery of awesome, consistent, one-stop, end-to-end legendary service to our Financial Advisers and Clients - building strong service relationships to enhance, retain and grow our...

  • Portfolio Head: Annuities

    2 weeks ago

    Centurion, South Africa Momentum Metropolitan Holdings Full time

    -Introduction The **Portfolio Head, Annuities Service, **is a primary leadership role that will focus on our Strategic Objectives and Goals, to ensure the effective and efficient delivery of awesome, consistent, one-stop, end-to-end legendary service to our Financial Advisers and Clients - building strong service relationships to enhance, retain and grow...

  • Snr Spec: SAP IT Service Delivery

    2 weeks ago

    Centurion, South Africa BCXP Full time

    Structure, Grade & Reporting Job grade/level S4 Business Unit Digital Platform Solutions Department Application Solutions - SAP CoE Position reports to Senior Manager: SAP IT Service Delivery (M4) Span of Control 0 Core Description Responsible for co-coordinating the delivery of services into BCX - Application Solutions - SAP COE’s customers, ensure...

  • Head of Analytics

    2 weeks ago

    Centurion, South Africa Network Recruitment (South Africa) Full time

    A leading insurance company is looking for a Head of Analytics capable of turning data into information that can help improve the business and its functionality. The individual needs to have **strong mathematical capabilities**, be capable of leading units relating to analytics, new generation statistics, artificial intelligence and the like. **Duties**: -...

  • Operations Service Head

    5 days ago

    Centurion, Gauteng, South Africa Level Up Full time

    Key ResponsibilitiesThe Service Contract Manager will be responsible for:Contract ManagementManaging service contracts, ensuring performance standards are met.Overseeing contract compliance, ensuring adherence to service-level obligations.Operational OversightOverseeing the daily operations of all relevant services.Ensuring efficient and effective service...

  • Head of Middle Office

    2 weeks ago

    Centurion, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. Role Purpose The purpose of the role is to...

  • Head of Technical

    1 week ago

    Centurion, South Africa Affirmative Portfolios Full time

    **Project Management** **Centurion** ***: **HEAD OF TECHNICAL** **Based: Centurion, Pretoria, South Africa** **BACKGROUND**: The Collaborative Africa Budget Reform Initiative (CABRI) is an intergovernmental organisation that provides a platform for peer-learning and exchange for African ministries of finance, budget, and planning. Since its inception in...