Service Delivery Specialist

2 weeks ago

Centurion, Gauteng, South Africa AVBOB South Africa Full time
Job title : Service Delivery Specialist (Centurion)Job Location : Gauteng, CenturionDeadline : April 03, 2025Quick Recommended Links
  • Jobs by Location
  • Job by industries

Description

  • The Service Delivery Specialist will play a critical role in supporting the business by overseeing the delivery of internal and external technology solutions. This role focuses on optimising project delivery, continuously improving processes, and managing relationships with key stakeholders, partners, and teams, external technology solutions, with a business development focus. The Service Delivery Specialist will ensure that technology-driven operations are aligned with the company's strategic goals within business development and can meet evolving business demands.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

  • Technology Infrastructure Management: Ensure that IT systems, infrastructure, and data are available and effectively managed to support the evolving needs of the business.
  • Continuous System Improvement: Oversee the maintenance, upgrades, and monitoring of all technology systems to maintain optimal performance and security.
  • Service Desk Management: Lead the ongoing improvement of the Service function, ensuring SLAs with solution partners are met and exceeded.
  • Adopt New Technologies: Collaborate with IT teams to evaluate and integrate new technologies that support business growth and operational efficiency.
  • Feedback and Quality Management: Gather customer feedback, identify areas of improvement, and implement enhanced processes to drive service quality and customer satisfaction.

Client and Stakeholder Management

  • Client Relationships: Build and maintain strong relationships with clients and stakeholders, understanding their requirements, managing expectations, and ensuring satisfaction through effective service delivery.
  • Communication & Reporting: Keep stakeholders well-informed with regular communication on project progress, setbacks, and milestones.
  • Vendor and Partner Management: Manage multiple vendors to ensure alignment with business and technical objectives, including monitoring and reporting on service levels and performance.

Project and Process Management

  • Project Coordination: Oversee multiple projects simultaneously, ensuring resource allocation, timelines, and deliverables are aligned with business objectives.
  • Development of Business Requirements: Collaborate with product and technical teams to develop business requirements that support new product development across multiple technology partners.
  • Integration and Collaboration: Ensure robust integration plans are in place and work closely with ICT and application development teams to deliver effective solutions.
  • Service Improvement: Implement continuous improvement initiatives, proactively identifying areas for process enhancements and driving operational efficiency.

Incident and Problem Management

  • Critical Incident Management: Take ownership of critical incidents, ensuring effective communication between resolution parties and stakeholders, and conducting thorough post-incident reviews.
  • SLA and Service Performance Monitoring: Conduct regular reviews of SLA performance, ensure adherence to service credits, and maintain thorough documentation of service-related incidents.

Service Management:

  • Operational Oversight: Ensure high-performance levels for service-related processes, driving improvement activities where necessary.
  • Problem-Solving: Analyse complex service delivery challenges, proposing effective solutions, and making quick decisions to resolve service issues.
  • Service Optimisation: Continuously evaluate internal and third-party processes, driving service delivery optimisation and efficiency
  • Best Practices: Embed industry best practices into daily operations and service management processes, consistently seeking ways to elevate service delivery standards.

Requirements

  • Bachelor's Degree in IT or Information systems or Business management
  • 7 Years' experience in a similar role

Knowledge and Experience

  • Experience or familiarity with process management and/or continuous improvement.
  • Strong analytical and quantitative skills.
  • Experience on statistical and/or data management tools.
  • Ability to meet deadlines in a fast-paced changing environment.
  • Excellent planning, prioritisation, and organisational skills.
  • Excellent interpersonal and verbal & written communication skills.
  • Demonstrated collaboration, negotiation, and conflict resolution skills.
  • Analytical, problem solving & root-cause analysis skills.
  • Strong interpersonal, communication, and leadership skills with the ability to influence and collaborate across teams and stakeholders.
  • Demonstrated capability in critical thinking, problem-solving, and root-cause analysis.
  • Strong understanding of IT systems, infrastructure, solution architecture, and emerging technologies, with the ability to bridge business and technology perspectives.
  • Understanding of business processes & policies.
  • Organised and structured personality.
  • Experience in decision-making, resource planning, and service performance management.
  • Innovative / Creative thinker.
  • Analytical skills.
  • Coaching and mentoring.
  • Decision Making.
  • Strong planning, prioritisation, and organisational skills.
  • Continuous improvement.
  • Excellent report writing, financial acumen, and operational knowledge.
  • ICT jobs

  • IT Service Delivery Specialist

    7 days ago

    Centurion, Gauteng, South Africa Datacentrix Full time

    IT Service Delivery Specialist - DatacentreDatacentrix is currently seeking an IT Service Delivery Specialist - Datacentre to join our team.This role involves:Working closely with the datacentre team to ensure seamless IT service delivery to the business and affiliates.Collaborating with cross-functional teams to identify opportunities for service...

  • Service Delivery Specialist

    5 days ago

    Centurion, Gauteng, South Africa Momentum Investments Full time

    Job DescriptionThe role of a Service Delivery Specialist at Momentum Wealth Specialised Investments is to provide exceptional customer service and ensure seamless interactions with clients. This involves fostering client loyalty and maximising satisfaction through consistent delivery of high-quality services.Main Responsibilities:Deliver positive,...

  • FM Service Delivery Specialist

    7 days ago

    Centurion, Gauteng, South Africa Ziyana Group Full time

    Job SummaryThe Ziyana Group is hiring a FM Service Delivery Specialist to provide technical support and manage FM projects. The successful candidate will be responsible for ensuring timely sign-off and providing variance explanations on P&Ls, as well as exploring and recommending innovative, cost-effective methods based on best...

  • Service Delivery Manager IT

    7 days ago

    Centurion, Gauteng, South Africa SixSense Full time

    SixSense is a leading financial services business that requires a skilled professional to lead our IT Support and Service Delivery team. As our new Head: IT Support and Service Delivery, you will be responsible for maintaining and enhancing our IT support services to meet organisational needs.The ideal candidate will have strong technical expertise and...

  • Software Delivery Specialist

    7 days ago

    Centurion, Gauteng, South Africa Tracker South Africa Full time

    About the RoleWe are seeking a highly skilled Software Delivery Specialist to join our Development and Engineering Department. As a key member of our team, you will be responsible for delivering solutions that meet customer satisfaction while working collaboratively with colleagues.The ideal candidate will have experience in C#, .NET Core, WCF and WebAPI, as...

  • IT Service Delivery Expert

    7 days ago

    Centurion, Gauteng, South Africa Datacentrix Full time

    Senior IT Infrastructure RoleDatacentrix requires a Senior IT Infrastructure Manager to oversee our client's agricultural sector operations.Key duties involve:Strategic planning and implementation of hosting solutions for efficient service delivery.Optimization of Active Directory for superior performance.Leadership in maintaining corporate systems,...

  • Service Delivery Manager Security

    10 hours ago

    Centurion, Gauteng, South Africa SKG Full time

    About the RoleWe are seeking an experienced Security Contracts Manager to join our team at SKG Properties. As a key member of our operations team, you will be responsible for managing security service contracts and ensuring the efficient and effective delivery of security services.Your key responsibilities will include:Managing security service contracts and...

  • IT Support and Service Delivery Lead

    7 days ago

    Centurion, Gauteng, South Africa SixSense Full time

    SixSense is a well-established financial services business seeking a highly skilled professional to fill the role of Head: IT Support and Service Delivery.This position is responsible for the maintenance and enhancement of IT support services, ensuring seamless delivery to our organisation's computer end-users. We are looking for an individual with strong...

  • Delivery Driver

    3 weeks ago

    Centurion, Gauteng, South Africa Recooty Full time

    Job Brief:We are looking for a responsible Delivery Driver to distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction.Responsibilities:Deliver a wide variety of items to different addresses and through different routesFollow routes and...

  • Healthcare Services Specialist

    7 days ago

    Centurion, Gauteng, South Africa South African National Blood Service Full time

    About the JobThe South African National Blood Service is seeking a highly skilled Donor Care Officer to join our team. In this role, you will be responsible for ensuring the efficient and safe collection of blood.ResponsibilitiesCost Control: Control costs per unit for both whole blood and specialized collections within agreed targets.Equipment Maintenance:...

  • Medical Laboratory Specialist

    7 days ago

    Centurion, Gauteng, South Africa South African National Blood Service Full time

    Job Description:The South African National Blood Service seeks a highly skilled Medical Laboratory Specialist to fill the position of Relief Blood Transfusion Technician. The ideal candidate will be responsible for performing routine testing functions in Blood Banks, including compatibility and postnatal investigations.Key Responsibilities:Perform blood...

  • Client Management Specialist

    3 days ago

    Centurion, Gauteng, South Africa Service Solutions Full time

    Client Management PositionWe are seeking a highly skilled Client Manager to join our team at Service Solutions. As a Client Manager, you will be responsible for developing and implementing strategies to drive business growth and increase client satisfaction.Key Responsibilities:Develop and implement account plans to achieve business objectives.Build and...

  • Blood Bank Operations Specialist

    4 days ago

    Centurion, Gauteng, South Africa South African National Blood Service Full time

    Job DescriptionWe are seeking a skilled Relief Blood Bank Technologist to join our team. As a key member of our laboratory staff, you will be responsible for performing routine testing functions in Blood Banks, including compatibility, postnatal, and preliminary transfusion reaction investigations.You will work closely with Registered Blood Bank Technicians,...

  • People Delivery Assistant

    1 week ago

    Centurion, Gauteng, South Africa Shoprite Group of Companies Full time

    Job title : People Delivery Assistant - CenturionJob Location : Gauteng, CenturionDeadline : April 05, 2025Quick Recommended LinksJobs by Location Job by industries Job ObjectivesPerform administrative duties, such as maintaining employee database, provides clerical support to the HR department Compiling and updating HR documents as required. Maintaining...

  • Project Delivery Specialist

    5 days ago

    Centurion, Gauteng, South Africa Lesedi Nuclear Services Pty. Ltd. Full time

    Why Join Us?At Lesedi Nuclear Services Pty. Ltd., we offer a dynamic and challenging work environment that provides opportunities for career growth and development. Our team is dedicated to delivering high-quality services to our clients, and we are committed to building long-term relationships based on trust, respect, and mutual benefit.About the JobThe...

  • Service Coordinator Specialist

    7 days ago

    Centurion, Gauteng, South Africa Ariston Holding N.V. Full time

    Ariston Holding N.V. offers a comprehensive range of sustainable thermal comfort solutions that cater to diverse customer needs. Our portfolio includes innovative products and services for hot water, space heating, and air treatment.About UsWe are a global company with a strong presence in 40 countries across 5 continents. Our research and development...

  • Sales Development Executive

    7 days ago

    Centurion, Gauteng, South Africa Placement Specialist Pty Ltd Full time

    As an IT Business Development Manager at Placement Specialist Pty Ltd, you will be responsible for developing and implementing sales strategies to drive revenue growth and expand our customer base. This is a challenging and rewarding role that offers the opportunity to work with a range of exciting technology products and services.About the Opportunity:We...

  • IT Service Delivery Professional

    10 hours ago

    Centurion, Gauteng, South Africa Momentum Metropolitan Holdings Limited Full time

    Job SummaryWe are seeking an experienced Operations Support Analyst to join our team. The successful candidate will be responsible for providing technical support to various stakeholders, ensuring exceptional customer experience.Main Responsibilities:Provide ongoing support on applicable systems and processes.Manage associated errors, exceptions, and new...

  • DevOps Automation Specialist

    7 days ago

    Centurion, Gauteng, South Africa Future Careers Full time

    Job DescriptionWe are seeking a skilled DevOps Automation Specialist to join our team at Future Careers. As an expert in DevOps practices, you will be responsible for developing automated solutions for operational aspects such as on-call monitoring, disaster response, and continuous delivery.ResponsibilitiesDesign and implement automated deployment processes...

  • Centurion Business Growth Manager

    7 days ago

    Centurion, Gauteng, South Africa Placement Specialist Pty Ltd Full time

    We are looking for a highly motivated and experienced IT Business Development Manager to join our team at Placement Specialist Pty Ltd. As a key member of our sales team, you will be responsible for managing assigned reseller accounts, expanding our customer base, and driving revenue growth through strategic partnerships and account management.About the...