Operational Coach

3 weeks ago

Centurion, South Africa Health Solutions Full time

**Introduction**
- Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.**Role Purpose**
- To coach new and existing employees to enhance and improve performance and quality aligned to business standards and client expectations. Accountable for training and mentoring in line with departmental and individual objectives and ensuring that the business processes and system capabilities are aligned to service delivery.**Requirements**:

- Matric
- 2 - 3 years coaching experience is essential.
- Minimum of 3 years Claims and Membership Training experience is essential.
- Knowledge of the GEMS products, systems and processes is essential.
- Coaching qualification would be an advantage.
- Ability to create and deliver learning programmes would be an advantage.

**Duties & Responsibilities**
- Collaborate with leadership and stakeholders to develop coaching and training action plans for employees.
- Review and update existing Training Plans and related SOP's.
- Report on adherence to the quality standards of the department and collaborate with other business units and customer services Leadership to identify coaching and training requirements for both teams and individuals within the Regional Offices or Customer Services department.
- Conduct group and individual coaching sessions to ensure the correct skills, knowledge and behaviour is embedded.
- Analyse and document training and coaching trends and business requirements and make recommendations for team training interventions.
- Report on areas of opportunity and risk within the team and make recommendations to close identified gaps.
- In conjunction with the leadership, provide the team with constructive feedback with regards to quality control and quality assurance assessments.
- Monitor and report on the effectiveness of coaching initiatives for the relevant team(s)
- Investigate client queries within the agreed service level and ensure that client (internal and external) receives timeous feedback.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Deliver on service level agreements made with clients internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Identify solutions to enhance cost-effectiveness and increase operational efficiency.
- Facilitate efficiency of product, systems and processes.

**Competencies**
- Examining Information
- Interacting with People
- Understanding People
- Upholding Standards
- Articulating Information
- Providing Insights
- Empowering Individuals
- Valuing Individuals
- Establishing Rapport

  • Operational Coach

    2 weeks ago

    Centurion, Gauteng, South Africa Health Solutions Full time

    Introduction Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using...

  • Coach : Membership Profmed

    1 week ago

    Centurion, South Africa PPS Recruitment Full time

    **Job Advert Summary**: An exciting opportunity for an enthusiastic and results driven Coach exists. The coach will provide one on one job support to coachees, in order to assist them with the enhancement of their skills to ensure that the coachees can accomplish their tasks optimally. The coach will also take responsibility for the quality assurance process...

  • Coach : Hospital Benefit Managemant

    4 weeks ago

    Centurion, South Africa PPS Recruitment Full time

    **Job Advert Summary**: A new opportunity is open to an adaptable and people orientated team player, to provide on the job training and support to new clinical staff and coachees towards the enhancement of their skills in order to accomplish tasks optimally. **Minimum Requirements**: - Grade 12 certificate - A Registered Nursing qualification - A minimum...

  • Coach : Membership Profmed

    2 weeks ago

    Centurion, Gauteng, South Africa PPS Recruitment Full time

    Job Advert Summary:An exciting opportunity for an enthusiastic and results driven Coach exists. The coach will provide one on one job support to coachees, in order to assist them with the enhancement of their skills to ensure that the coachees can accomplish their tasks optimally. The coach will also take responsibility for the quality assurance process for...

  • Coach : Integrated Care Management

    4 weeks ago

    Centurion, South Africa PPS Recruitment Full time

    **Job Advert Summary**: **Minimum Requirements**: - Have a grade 12 qualification - A Tertiary qualification will be an added advantage - Be able to develop a training needs analysis in line with our Performance Management System and ensure training interventions accordingly - Be able to transfer skills and knowledge - Develop and maintain Work Procedures...

  • Employee Assistance Programme: Clinical Coach

    2 weeks ago

    Centurion, Gauteng, South Africa Health Solutions Full time

    IntroductionMomentum Health Solutions (MHS), an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health and wellness solutions that meet the needs of clients in the different segments and maximize lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific...

  • Operations Trainer

    2 weeks ago

    Centurion, Gauteng, South Africa WNS Global Services Full time

    Company DescriptionWNS Global Services Inc (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Junior Operations Manager

    3 weeks ago

    Centurion, South Africa Hello Group Recruitment Full time

    **Job Advert Summary**: Our company based in Centurion, Gauteng is looking for an Operations Manager. The Q.Mart Operations Manager is responsible for all operational, technical, talent management and processes within the company. **Minimum Requirements**: - Completed Bachelors Degree - 2-4 Years Experience in a similar role - Attention to detail -...

  • Senior Associate

    1 week ago

    Centurion, South Africa WNS Global Services Full time

    Company Description **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Operations Trainer

    2 weeks ago

    Centurion, Gauteng, South Africa WNS Global Services Full time

    Job DescriptionMain purpose:The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units. Key Responsibilities:1. Training Delivery· Conduct new starter training as well as refresher, up-skilling and cross skilling training.2. Assessment· Assessments must be completed for all training...

  • Industrial Operations Manager

    4 weeks ago

    Centurion, South Africa Virbac Full time

    Experiencing together a unique human adventure - Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a...

  • Senior Associate

    2 weeks ago

    Centurion, South Africa WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Industrial Operations Manager

    2 weeks ago

    Centurion, Gauteng, South Africa Virbac Full time

    Experiencing together a unique human adventure Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a...

  • Senior Associate

    2 weeks ago

    Centurion, South Africa WNS Global Services Full time

    Company Description **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Senior Associate

    1 week ago

    Centurion, South Africa WNS Global Services Full time

    Company Description **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Specialist: Network Operating Centre

    2 weeks ago

    Centurion, South Africa Telkom SA Limited Full time

    **Core Description**: - To ensure management and control on all Network and Services related incidents in the Network Operations environment; using project and resource management skills, and the effective operation of Telkom Network and services.**Competencies**: Knowledge/Skills Business Plan; Fault Finding Procedures; Protocols; Processes; Network...

  • Senior Operations Manager

    4 weeks ago

    Centurion, South Africa H2R Full time

    Gauteng, Centurion - Market related - Market related Monthly Cost To Company (Market related) A large Medical Health Care facility in the East of Pretoria has a contract vacancy for a Senior Operations Manager with the possibility of becoming permanent after 12 months. To provide leadership and manage various operational teams to ensure the achievement and...

  • Senior Operations Manager: Automotive

    2 weeks ago

    Centurion, Gauteng, South Africa WNS Global Services Full time

    Company DescriptionWNS Global Services Inc (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Senior Operations Manager

    2 weeks ago

    Centurion, Gauteng, South Africa H2R Full time

    Gauteng, Centurion Market related Market relatedMonthly Cost To Company (Market related)A large Medical Health Care facility in the East of Pretoria has a contract vacancy for a Senior Operations Manager with the possibility of becoming permanent after 12 months.To provide leadership and manage various operational teams to ensure the achievement and...

  • National Manager Operations

    4 weeks ago

    Centurion, South Africa Talent Evolution Full time

    **Key Responsibilities**: **Operations**: - Manage overall operations and is responsible for the effective planning, directing and coordinating of the Depots and On-Site Operations. - Responsible for controlling assets (returnable packaging) and movement to and from all depots and customers nationally. - Set and confirm operational standards and compliance...