Operational Coach

7 months ago

Centurion, South Africa Health Solutions Full time

**Introduction**
- Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.**Role Purpose**
- To coach new and existing employees to enhance and improve performance and quality aligned to business standards and client expectations. Accountable for training and mentoring in line with departmental and individual objectives and ensuring that the business processes and system capabilities are aligned to service delivery.**Requirements**:

- Matric
- 2 - 3 years coaching experience is essential.
- Minimum of 3 years Claims and Membership Training experience is essential.
- Knowledge of the GEMS products, systems and processes is essential.
- Coaching qualification would be an advantage.
- Ability to create and deliver learning programmes would be an advantage.

**Duties & Responsibilities**
- Collaborate with leadership and stakeholders to develop coaching and training action plans for employees.
- Review and update existing Training Plans and related SOP's.
- Report on adherence to the quality standards of the department and collaborate with other business units and customer services Leadership to identify coaching and training requirements for both teams and individuals within the Regional Offices or Customer Services department.
- Conduct group and individual coaching sessions to ensure the correct skills, knowledge and behaviour is embedded.
- Analyse and document training and coaching trends and business requirements and make recommendations for team training interventions.
- Report on areas of opportunity and risk within the team and make recommendations to close identified gaps.
- In conjunction with the leadership, provide the team with constructive feedback with regards to quality control and quality assurance assessments.
- Monitor and report on the effectiveness of coaching initiatives for the relevant team(s)
- Investigate client queries within the agreed service level and ensure that client (internal and external) receives timeous feedback.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Deliver on service level agreements made with clients internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Identify solutions to enhance cost-effectiveness and increase operational efficiency.
- Facilitate efficiency of product, systems and processes.

**Competencies**
- Examining Information
- Interacting with People
- Understanding People
- Upholding Standards
- Articulating Information
- Providing Insights
- Empowering Individuals
- Valuing Individuals
- Establishing Rapport

  • Performance Coach

    18 hours ago

    Centurion, South Africa Momentum Metropolitan Holdings Full time

    -Introduction As Learning and Development (L&D) Performance Coach, you will be one of Momentum's brand representatives and a key role player to our success. Role Purpose The main purpose of your role will be to effectively coach, empower, enable, equip, evaluate, enhance and measure client interactions and touchpoints of our service representatives to...

  • Coach : Membership Profmed

    18 hours ago

    Centurion, South Africa PPS Recruitment Full time

    **Job Advert Summary**: An exciting opportunity for an enthusiastic and results driven Coach exists. The coach will provide one on one job support to coachees, in order to assist them with the enhancement of their skills to ensure that the coachees can accomplish their tasks optimally. The coach will also take responsibility for the quality assurance process...

  • Elite Fitness Coach

    1 month ago

    Centurion, Gauteng, South Africa HR Genie Full time

    Job Title: Elite Fitness CoachAbout HR Genie:At HR Genie, we're dedicated to providing exceptional fitness experiences that cater to our members' unique needs. Our team of professionals is committed to delivering high-quality services in a safe and supportive environment.Job Overview:We're seeking an experienced Elite Fitness Coach to join our team. As a key...

  • Coach : Integrated Care Management

    7 months ago

    Centurion, South Africa PPS Recruitment Full time

    **Job Advert Summary**: **Minimum Requirements**: - Have a grade 12 qualification - A Tertiary qualification will be an added advantage - Be able to develop a training needs analysis in line with our Performance Management System and ensure training interventions accordingly - Be able to transfer skills and knowledge - Develop and maintain Work Procedures...

  • Claims Quality Coach

    2 weeks ago

    Centurion, South Africa Momentum Metropolitan Holdings Full time

    -Introduction MMI Holdings Limited (MMI) is a South African based financial services group listed on the South African stock exchange, the JSE. The group operates in the market through several client-facing brands including Metropolitan and Momentum, South Africa’s number one cell captive insurer Guardrisk and wellness & rewards programme Multiply. MMI...

  • Operations Manager

    3 days ago

    Centurion, South Africa Hello Group Recruitment Full time

    **Job Advert Summary**: Our company based in Centurion, Gauteng is looking for an Operations Manager. The Q.Mart Operations Manager is responsible for all operational, technical, talent management and processes within the company. **Minimum Requirements**: - Completed Bachelors Degree - 2-4 Years Experience in a similar role - Attention to detail -...

  • Senior Associate

    2 days ago

    Centurion, South Africa WNS Global Services Full time

    Company Description **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Operations Trainer

    2 hours ago

    Centurion, South Africa WNS Global Services Full time

    Company Description **WNS Global Services Inc.** (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Senior Operations Manager: Automotive

    1 week ago

    Centurion, South Africa WNS South Africa Full time

    Company Description **WNS (Holdings) Limited (NYSE: WNS)** is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Senior Associate

    7 months ago

    Centurion, South Africa WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Industrial Operations Manager

    7 months ago

    Centurion, South Africa Virbac Full time

    Experiencing together a unique human adventure - Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a...

  • Senior Operations Manager: Automotive

    2 hours ago

    Centurion, South Africa WNS Global Services Full time

    Company Description **WNS Global Services Inc.** (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Specialist: Network Operating Centre

    7 months ago

    Centurion, South Africa Telkom SA Limited Full time

    **Core Description**: - To ensure management and control on all Network and Services related incidents in the Network Operations environment; using project and resource management skills, and the effective operation of Telkom Network and services.**Competencies**: Knowledge/Skills Business Plan; Fault Finding Procedures; Protocols; Processes; Network...

  • Senior Associate

    7 months ago

    Centurion, South Africa WNS Global Services Full time

    Company Description **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Senior Associate

    2 days ago

    Centurion, South Africa WNS Global Services Full time

    Company Description **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Operational Trainer

    2 months ago

    Centurion, South Africa PPS Recruitment Full time

    **Job Advert Summary**: To analyse the PPSHA environment and design sustainable and adaptable training programmes that empower employees and stakeholders within the PPSHA environment to continuously evolve, perform at their best, and remain competitive in an ever-changing landscape. **Minimum Requirements**: **Education**: - A Grade 12 or NQF Level 4...

  • Snr Manager: Operations

    2 days ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit CPS Department EIS Reports To Managing Executive Grade M4 Core Description To support EIS within the Operations environment, identifying opportunities to improve competitive advantage, understanding and capitalising on trends in ICT and optimize costs. Responsible for the planning, coordination, execution,...

  • Retail Operations Team Leader

    2 hours ago

    Centurion, South Africa WNS Global Services Full time

    Company Description **WNS Global Services Inc.** (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Marketing Operations Manager

    1 week ago

    Centurion, South Africa People Dimension Full time

    Duties & Responsibilities - Manage and direct formal annual category, brand and product plans to achieve financial and growth and profitability/GP - Create, plan, manage and execute campaigns to achieve category and brand plans - New Product Development - Drive the research and monitoring of market trends and competitor strategies - Identify and introduce...

  • Supply Chain Operations Director

    3 weeks ago

    Centurion, Gauteng, South Africa Express Employment Professionals Midrand Full time

    About Us"Express Employment Professionals Midrand is a leading staffing agency dedicated to providing exceptional recruitment services to clients and candidates alike.">The Role"We are currently seeking an experienced Warehouse Manager to join our team on a full-time basis. As a key member of our operations team, you will be responsible for overseeing the...