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Junior Operations Manager

4 months ago

Centurion, South Africa Hello Group Recruitment Full time

**Job Advert Summary**:
Our company based in Centurion, Gauteng is looking for an Operations Manager.

The Q.Mart Operations Manager is responsible for all operational, technical, talent management and processes within the company.

**Minimum Requirements**:

- Completed Bachelors Degree
- 2-4 Years Experience in a similar role
- Attention to detail
- Project Management qualification (preferred)

**Duties and Responsibilities**:
**Operations Administration**

**Internal Processes and controls**:

- Develop and document each task within the Operations team
- Process and control measures must be communicated to all Operations admin staff
- Identify and correct bottlenecks in processes
- Maintain all processes

**Change Management**:

- Assist the team in managing the transition of old processes to the new process

**Performance Management**:

- Monitoring and Managing the performance of the team’s daily activity
- Ensuring set monthly targets are achieved by each individual
- Coach and mentor staff to improve performance

**Reporting**:

- Weekly and monthly reporting on productivity
- Ops reporting: Collections, Inventory, Performance, Distribution, Warehousing, Sim Card/Stock Losses, Customer Retention / Queries
- Collation and submission of monthly payroll reporting
- Collation and submission of cost to the company of sales channel and recommendations for improvement
- Ad hoc reporting required by Business

**Technical Management**
- Tracking of tech progress and feedback to stakeholders on the estimated time of delivery
- Ensure subordinates are trained on the functionality of the systems & portals
- Regular review of system and app functionality for further enhancement.
- Channel Live app testing feedback to Technical Department
- System and app functionality issues are to be forwarded timeously to Technical Department