Sales Operations Manager

4 months ago

Johannesburg, South Africa Clearstate Pte. Ltd Full time

**Introduction**:
The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

We are seeking a Sales Operations Manager to work with our global teams in B2B sales, account management, customer service, marketing and finance to optimise and harmonise sales processes, improve the way that Salesforce is used within the business and to deliver operational effectiveness and efficiencies.

**Accountabilities**:
**How you will contribute**:
The purpose of the role will be to develop and own the CRM strategy across The Economist’s B2B businesses, work collaboratively with sales and marketing leadership to optimise Salesforce and to maximise commercial performance. You will also inspire and monitor Salesforce compliance, design and deliver appropriate reporting which will drive commercial progress. You will do this by:

- Fully owning the Salesforce CRM strategy across The Economist’s B2B businesses
- Validate current data structures and develop the optimal blueprint
- Generate detailed process maps for sales, marketing and other business workflows
- Harmonise the currently fragmented sales processes across The Economist’s B2B businesses
- Partner with marketing, database, sales, account management, customer service and finance teams to reflect business requirements
- Drive adoption of activity management, including tracking high-impact activities across the sales and marketing teams
- Work closely with key stakeholders to develop processes and controls to keep the database clean with accurate prospect and customer data
- Act as the guardian of the sales information in Salesforce, ensuring consistency of input from the sales teams and validity of data at all times
- Design and produce appropriate reporting, participate in pipeline and activity review meetings with the sales teams and senior management
- Analyse sales performance to identify trends, working with sales directors, finance and marketing leadership to highlight areas for improvement or opportunity
- Provide ongoing Salesforce training to new and existing users and evaluate its effectiveness
- Create and update training manuals, policies and procedures from lead conversion to opportunity creation

**Experience, skills and professional attributes**:
**The ideal skills for this role include**:

- Excellent understanding of Salesforce Lightning, able to develop and implement best practices
- Proven experience in delivering the CRM strategy in a B2B subscription organisation with the ability to not only develop strategy but also to personally deliver on the implementation
- A Salesforce certification is beneficial
- Knowledge of B2B sales and marketing processes and the relevant supporting needs
- Creativity, initiative, enthusiasm about the potential of Salesforce
- Excellent business analysis and problem solving skills
- A comprehensive understanding of marketing automation and how it interacts with the sales process and Salesforce
- The ability to inspire commercial teams and evangelise the potential of Salesforce
- Good mix of technical and commercial acumen, ability to provide technical support and communicate complex concepts to a wide variety of stakeholders
- Confident and highly communicative with excellent business insight and a willingness to challenge stakeholders and drive change
- The ability to prioritise, multi-task and work with globally dispersed teams

  • Sales and Marketing Co-ordinator

    4 months ago

    Johannesburg, South Africa The Sales Barn Full time

    Our client, operating in the automobile services industry, is looking to hire a Sales and Marketing Coordinator to join their team in Mulbarton and contribute to their continued growth. This is an office based role and comes with a salary of R14k per month. As a Sales and Marketing Coordinator you will play a pivotal role in supporting the sales and...

  • Sales Operations Manager

    4 days ago

    Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

    Job Title: Store Sales Operations ManagerWe are seeking a highly motivated and experienced Sales Operations Manager to join our team at Kontak Recruitment. As a Sales Operations Manager, you will be responsible for leading our sales teams in their daily operations, providing support to achieve sales targets, and promoting and selling mobile products, Fibre,...

  • Sales Operations Manager

    4 months ago

    Johannesburg, South Africa Performanta Group Full time

    **SALES OPERATIONS MANAGER - CYBER SECURITY** **(ONLY LOCAL NATIONALS WILL BE CONSIDERED)** **Job Title: Sales Operations Manager (Cyber Security)** **The Company**: The Performanta Group is a Global Multinational Managed Cyber Security Service Provider. We are not just a company, we are a family, driven by innovation, collaboration and a passion for...

  • Sales Operations Manager

    3 months ago

    Johannesburg, South Africa RELX Full time

    About Us LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities. About the Role The Sales Operations Manager is...

  • Sales Lead Generator

    1 week ago

    Johannesburg, South Africa MADjozi Outsourced Sales Full time

    Join Our Dynamic Sales Team and Shape the Future of Sales! We’re seeking passionate individuals to join our elite sales force, empowering small businesses to thrive. What’s in it for You? Work Remotely: Enjoy the freedom of a flexible, remote setup. Leverage Your Experience: Use your skills to make a real impact. Empower Small Businesses: Support...

  • Sales Operations Manager

    3 months ago

    Johannesburg, South Africa Time4Biz Full time

    **SALES OPERATIONS MANAGER** **Duties and Responsibilities** - Design efficient workflow structures, incorporating internal standard operating procedures (SOP’s),sound risk management practices, internal standards of quality and service excellence, as well as agreed turn-around times - Lead a team of 13subordinatesincluding an Assistant Manager - Checking...

  • National Sales Operations Manager

    4 months ago

    Johannesburg, South Africa Metamorphosis Integrated Solutions Full time

    **Location**: Midrand **Reporting to**: Head of Sales and Operations **Job Purpose**: The National Operations Manager is responsible for driving efficiency and effectiveness across the sales operations function. This role provides strategic leadership and operational oversight to ensure that the team has the sales tools, resources and processes needed to...

  • National Sales Manager

    4 months ago

    Johannesburg, South Africa PSM Personnel Full time

    National Sales Manager (Operations) Sales ~ Commercial Johannesburg North-Gauteng Qualification and Experience - A relevant tertiary degree (B.Com) and a proven track record of +10 years in an FMCG company managing a team with the sales function, including cross-functional experience within sales functions as well as Management and Negotiation of Contract...

  • Workshop Manager

    4 months ago

    Johannesburg, South Africa The Sales Barn Full time

    Lead and Manage the Auto Workshop supporting both internal and external customers with technical, product advice and problem solving. - Create and manage standard operations with workshop. - Warranty assessments and build ups. - Training and assessments to create a “Best in Class” knowledgeable sales team. **EXPERIENCE** - 5 years min. experience in a...

  • Pharma Sales Representative

    4 months ago

    Johannesburg, South Africa The Sales Barn Full time

    Our client, in the Pharmaceuticals Industry is looking for a results-driven Sales Representative with excellent interpersonal skills to actively seek out and engage customer prospects. The position covers Gauteng North. - Selling scheduled products and services using solid arguments to prospective customers - Performing cost-benefit analyses of existing and...

  • Sales Operations Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa IntelliStaff Full time

    Sector: Manufacturing IndustryExperience Requirement: Minimum of 5 years in a sales management role within the manufacturing sector.Key Responsibilities:Oversee the sales department to drive growth in the sales portfolio aligned with the company's strategic objectives.Formulate and implement effective sales strategies through detailed tactical...

  • Sales Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa IWG plc Full time

    About the RoleWe are seeking a highly skilled and experienced Community Sales Manager to join our team at IWG plc. As a Community Sales Manager, you will be responsible for the smooth running of our business centre, focusing on exceptional customer service and driving sales and revenue growth.Key ResponsibilitiesManage the day-to-day operations of the...

  • Sales Fulfilment Operations Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa CallForce Full time

    Job SummaryAs a Sales Fulfilment Lead at CallForce, you will oversee the day-to-day Sales Fulfilment Operations, managing and scheduling the Sales Fulfilment Team to improve the sales to activation ratio. You will work closely with stakeholders to enhance delivery times and overall activations.Key ResponsibilitiesCollaborate with the Operations Team to...

  • Sales Fulfilment Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa CallForce Full time

    {"Job Title": "Sales Fulfilment Team Lead", "Job Summary": "As a Sales Fulfilment Team Lead at CallForce, you will oversee the day-to-day Sales Fulfilment Operations, managing and scheduling the SFF team to improve the sales to activation ratio. You will work closely with the Operations Team to ensure orders are captured correctly, accurately, and...

  • Head of Middle Office Operations

    4 months ago

    Johannesburg, South Africa Investment Manager firm Full time

    **Job Title: Head of Middle Office Operations** **Job Overview**: As the Head of Middle Office Operations at an Investment Manager firm, you will lead a critical function that serves as the linchpin between the front office Investment team, Institutional and Retail Client Services teams, System Development team, and the firm's outsourced Fund...

  • Sales Fulfilment Operations Manager

    1 week ago

    Johannesburg, Gauteng, South Africa CallForce Full time

    Job Title: Team LeaderCallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Our vision is to bring significant contribution to the South African GBS industry objective of creating new jobs servicing offshore markets by 2030 and give the talented youth of South...

  • Sales Rep

    4 months ago

    Johannesburg South, South Africa The Sales Barn Full time

    Our client, in the Packaging & Labelling Industry, is looking for a Sales Rep in their Jhb office. The position requires previous experience in this industry and in external sales positions. The salary on offer is R25k per month + comm. Deliverables - Create and implement a sales strategy that makes sure you meet personal sales goals, as well as those...

  • Regional Sales Operations Manager

    1 month ago

    Johannesburg, South Africa Engen Full time

    **Purpose of the Job**: To optimise brand standards and profitability of service stations within a geographical area through the development of regional business plans thereby executing the Retail strategy at regional level. **Who You Are**: - You possess strong interpersonal and communication skills, along with exceptional problem-solving and analytical...

  • Head of Sales Operations

    5 months ago

    Johannesburg, South Africa Boardroom Appointments Full time

    **Key purpose**: The primary objective of Sales Operations and Enablement Management is to operationally manage a team of functional individual contributors in enabling the sales force with relevant and valuable sales tools, processes, methods, training, and sales compensation. This individual will provide support to internal stakeholders across Middle East...

  • Wholesale Sales Representative

    4 months ago

    Johannesburg, South Africa Effective Sales and Merchandising Full time

    An exciting position has become available for a Sales Rep in the Wholesale Industry. We are looking for an individual with at least 2-3 years’ experience in selling in the Wholesale Industry with experience in Dispo Maintenance. **Minimum Requirements**: - Grade 12 - Diploma in Sales and Marketing/ NQF 4 Certificate in Marketing (Advantage) - 2 - 3...