Sales Fulfilment Operations Manager

6 days ago


Johannesburg, Gauteng, South Africa CallForce Full time
Job Title: Team Leader

CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Our vision is to bring significant contribution to the South African GBS industry objective of creating new jobs servicing offshore markets by 2030 and give the talented youth of South Africa an opportunity to gain skills and experience to launch purposeful career opportunities.

Job Summary

As the Sales Fulfilment Lead, you will be responsible for overseeing the day-to-day Sales fulfilment Operations. This includes managing and scheduling the SFF team in both JHB and KZN to improve the sales to activation ratio. Manage the relationship with the various stakeholders to improve the delivery times & overall activations. Quick thinker who takes a hand-on approach to problem-solving.

Always looking for more efficient, cost-effective ways of getting things done while keeping in line with our strategic anchors and values.

Key Responsibilities
  • Work directly with the Operations Team to manage the team.
  • Provide adequate supervision, coaching and training to employees to ensure orders are captured correctly, accurately, and efficiently.
  • Ensure completion of team schedules and workflow assignments.
  • Closely manage all the different reasons for sales not activated.
  • Manage relationships with key stakeholders e.g. warehouse, courier, logistics team, SFF.
  • Ensure that the team is aligned to increase sales to activation ratio above 80%
  • Continuous optimization of current processes.
  • Provide regular feedback to Operations team on the obstacles and issues around rejected sales and help bridge this gap.
Requirements and Qualifications
  • Grade 12 / Matric
  • 2+ years or experience in a customer service role
  • 1 – 3 years previous sales experience / relevant experience in this specific role.
  • Excellent excel skills

Salary: R12 000 – R15 000

Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.



  • Johannesburg, Gauteng, South Africa CallForce Full time

    Job SummaryAs a Sales Fulfilment Lead at CallForce, you will oversee the day-to-day Sales Fulfilment Operations, managing and scheduling the Sales Fulfilment Team to improve the sales to activation ratio. You will work closely with stakeholders to enhance delivery times and overall activations.Key ResponsibilitiesCollaborate with the Operations Team to...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    {"Job Title": "Sales Fulfilment Team Lead", "Job Summary": "As a Sales Fulfilment Team Lead at CallForce, you will oversee the day-to-day Sales Fulfilment Operations, managing and scheduling the SFF team to improve the sales to activation ratio. You will work closely with the Operations Team to ensure orders are captured correctly, accurately, and...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    Sales Fulfilment SupervisorBecome a vital part of our team at CallForce, a leading BPO service provider dedicated to delivering customized contact centre solutions on a global scale. We are committed to driving growth in the South African GBS sector by creating employment opportunities for the youth and nurturing essential skills for promising...


  • Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

    Job Title: Store Sales Operations ManagerWe are seeking a highly motivated and experienced Sales Operations Manager to join our team at Kontak Recruitment. As a Sales Operations Manager, you will be responsible for leading our sales teams in their daily operations, providing support to achieve sales targets, and promoting and selling mobile products, Fibre,...


  • Johannesburg, Gauteng, South Africa yassir Full time

    About YassirYassir is a leading super App in the Maghreb region, revolutionizing the way daily services are provided. With operations in 45 cities across Algeria, Morocco, and Tunisia, and recent expansions into France, Canada, and Sub-Saharan Africa, we are changing the game.We offer on-demand services such as ride-hailing and last-mile delivery, building...


  • Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

    Job DescriptionJob Title: Warehouse SupervisorCompany: Kontak RecruitmentJob Type: PermanentLocation: Johannesburg, GautengIndustry: Logistics and Supply ChainAbout Us: Kontak Recruitment is a leading recruitment agency specializing in niche fields, including logistics and supply chain management.Job Summary: We are seeking a highly skilled and experienced...


  • Johannesburg, Gauteng, South Africa IntelliStaff Full time

    Sector: Manufacturing IndustryExperience Requirement: Minimum of 5 years in a sales management role within the manufacturing sector.Key Responsibilities:Oversee the sales department to drive growth in the sales portfolio aligned with the company's strategic objectives.Formulate and implement effective sales strategies through detailed tactical...


  • Johannesburg, Gauteng, South Africa IWG plc Full time

    About the RoleWe are seeking a highly skilled and experienced Community Sales Manager to join our team at IWG plc. As a Community Sales Manager, you will be responsible for the smooth running of our business centre, focusing on exceptional customer service and driving sales and revenue growth.Key ResponsibilitiesManage the day-to-day operations of the...


  • Johannesburg, Gauteng, South Africa 60degrees Full time

    Job Overview Financial Division Manager Opportunity What you will be doing: Our esteemed client in the Manufacturing sector is in search of a Financial Division Manager to supervise divisional systems and processes while executing strategic actions for the business unit. Key Responsibilities: You will be responsible for managing the...


  • Johannesburg, Gauteng, South Africa Persona Staff Full time

    Warehouse Manager Job Description **Key Responsibilities:** * Oversee the receipt, storage, and dispatch of inventory, ensuring accurate stock control and timely order fulfillment. * Coordinate logistics operations, including shipping, customs clearance, and route planning to optimize efficiency and reduce costs. * Supervise and manage warehouse staff,...


  • Johannesburg, Gauteng, South Africa HR Genie Full time

    HR Genie is seeking a qualified candidate for the position of National After Sales Manager.Key Responsibilities:Oversee the functionality of after sales teams, including Parts and Service, to ensure achievement of established objectives.Generate comprehensive reports for management detailing all after sales initiatives.Enhance and streamline support and...


  • Johannesburg, Gauteng, South Africa HR Genie Full time

    HR Genie is seeking a qualified candidate for the position of National After Sales Manager.Key Responsibilities:Oversee the functionality of after sales divisions (Parts and Service) to ensure that established objectives are achieved.Prepare and present reports to senior management detailing all after sales initiatives.Enhance and streamline support and...


  • Johannesburg, Gauteng, South Africa RPO Recruitment Full time

    Warehouse Supervisor OpportunityRPO Recruitment is seeking a skilled Warehouse Supervisor to oversee the day-to-day operations of our client's warehouse in the transport and logistics industry.Key ResponsibilitiesSupervise and manage a team of warehouse staff, ensuring efficient and effective operationsImplement and enforce standard operating procedures to...

  • Digital Sales Manager

    3 weeks ago


    Johannesburg, Gauteng, South Africa Ad Talent Africa Full time

    About UsAd Talent Africa is a leading provider of social automation and chatbot experiences to global brands. We deliver innovative solutions across multiple platforms, including Twitter, Facebook Messenger, Instagram, WhatsApp, Spotify, and Pinterest.Job OverviewWe are seeking a highly motivated and experienced Account Growth Specialist to join our team. As...


  • Johannesburg, Gauteng, South Africa SYSPRO Full time

    Sales Operations SpecialistThe Sales Operations Specialist role at SYSPRO is a critical position that plays a key part in driving revenue and cost optimization. This role is responsible for analyzing and improving global sales processes and tools to influence the strategic framework set out by the business.Key Responsibilities:Ensure global sales...


  • Johannesburg, Gauteng, South Africa Toyota South Africa Motors Full time

    Job DescriptionJob Title: Sales Operations Assistant ManagerJob Summary:The Sales Operations Assistant Manager will provide administrative support to the KINTO regional sales team to ensure an effective sales process nationally. This will be achieved by actively optimizing dealer and internal sales functions, to ensure we achieve an efficient dealer sales...


  • Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

    About the RoleWe are seeking a highly skilled and experienced Sales Operations Manager to lead our store sales teams in North Gauteng and Surroundings. As a key member of our team, you will be responsible for driving business growth, ensuring operational compliance, and promoting Fibre products.Key ResponsibilitiesManage and direct sales teams in their daily...


  • Johannesburg, Gauteng, South Africa Oxyon Human Capital Solutions Full time

    Job SummaryOxyon Human Capital Solutions is seeking a highly skilled and experienced Warehouse Operations Manager to join our team. As a key member of our logistics department, you will be responsible for ensuring the efficient and effective management of our warehouse operations.Key ResponsibilitiesReceiving and Inspection: Receive and inspect inbound...


  • Johannesburg, Gauteng, South Africa Finding Personnel (Pty) Ltd Full time

    {"Job Title": "Executive Director of Sales and Operations", "Job Summary": "We are seeking an experienced Executive Director of Sales and Operations to lead our manufacturing company's sales and operational efforts. The successful candidate will be responsible for developing and implementing sales strategies to drive growth in local and international...

  • Operations Manager

    3 weeks ago


    Johannesburg, Gauteng, South Africa Strategic Personnel Full time

    Job Summary:Strategic Personnel is seeking an experienced and results-driven Operations Manager to lead our Outbound Sales Call Centre team. As a key member of our leadership team, you will be responsible for implementing divisional strategy, policies, and procedures to achieve revenue targets, quality, and compliance.Key Responsibilities:Meet and exceed...