Sales Operations Manager

3 months ago

Johannesburg, South Africa Time4Biz Full time

**SALES OPERATIONS MANAGER**

**Duties and Responsibilities**
- Design efficient workflow structures, incorporating internal standard operating procedures (SOP’s),sound risk management practices, internal standards of quality and service excellence, as well as agreed turn-around times
- Lead a team of 13subordinatesincluding an Assistant Manager
- Checking of new Commercial business against client instruction, department SOP’s, and agreed Treaty Limits
- Activating new Commercial Insurance policies
- ADHOC activations on personal lines
- Oversight of all Personal Lines sales administrative functions
- Management of unpaid premiums, cancellations, reissue, wording, and annexure reports for Commercial. Backup for personal lines
- Monthly, quarterly and YTD sales statistics (new sales-all products, and commission reports)
- Quality Assurance Audit reports
- System testing when changes are implemented
- Create new reports for the Sales Administrative duties for sales department Sales Register and SharePoint
- Create Manuals for department processes and functions. Update Sales department SOP’s for commercial lines
- Efficiencies and processes. Cerul commercial quoting priority
- Department efficiencies, including system development/ enhancement projects
- Employee management
- Unpacking strategy and supporting sales team.
- Supporting HOD in terms of achieving key company strategy and goals.
- Broker cancellations. Oversee new agency process. Oversee current structure Enhanced reporting

**Skills**
- Empowering others-communicating clear direction, delegating responsibility and authority,building up competenceand confidence in others
- Holding others and self, accountable for delivery on agreed targets and standards of service
- Ability to think ahead, manage time, and make appropriate decisions when setting goals andpriorities forselfand team
- Ability to take initiative by responding to situations pro-actively and timeously
- Committed to continuous self-development
- Effective communication skills-sharing and openly receiving information, and adjusting one’s styleand content tothe audience and context
- Effective Relationship Management skills
- Ability to collaborate with multiple parties inside and outside the company
- Ability to persuade, negotiate and influence positively and assertively
- Ability to build and assert trust
- Abilityto analyse problems/ opportunities and information in a logical and structured manager, andmake sound decisions even in the face of ambiguity
- Living customer centricity
- Drive to consistently achieve excellence in all performance output-Results oriented
- Ability to think creatively and innovatively
- Ability to adapt to adapt quickly and positively to changing circumstances
- Must project tenacity, confidence, optimism, and leadership

**Qualifications and Requirements**
- Matric
- NQF 4 or higher certificate in Short-Term Insurance
- RE 5 (Representative Exam)
- Must provide evidence of FAIS Fit & Proper status (DOFA)
- Related BCOM degree-highly advantageous
- Further training or qualification in Management or Leadership-highly advantageous
- Must be able to lead a team
- Minimum of 10 years’ relevant work experience within the Short-Term Insurance Sales sphere
- At least 5 years related experience in a Managerial/ supervisory capacity, with specific focus on operations management and employee management
- Experience dealing with Brokers, including brokers with Binder/Outsource Agreements
- Knowledge and understanding of current market trends within the industry, external factors that could impact the business, as well as a sound understanding of competitor product offerings

**PLEASE NOTE

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