Customer Service Advisor German Speaking

1 day ago


Cape Town, South Africa EQ8 Recruit Full time

German Speaking Agents
- Travel Experience Department
- Translation

**JOB SUMMARY**
Providing German speaking members of the Lifestyle Benefits pass with support and customer service orientation. regarding products, policies and procedures.

**ABOUT OUR CLIENT**
Our client is a world leader in products for frequent and discerning travellers with a globally recognized portfolio of brands. They provide Priority Pass, airport VIP lounge programs and International Airline Passenger services for frequent flyers and other lifestyle benefits to clients internationally.

**THE SUCCESSFUL APPLICANT**:

- Dealing with clients telephonically - above average telephonic communication skills
- Ability and willingness to work weekends and shifts as and when required
- Proven exposure to flexibility and easily adaptable to pressurized environments and change
- Proven customer service orientation and problem-solving ability in previous roles/career
- Must have applied foreign language in a corporate environment
- Ability to multitask

**JOB DESCRIPTION**:

- Taking inbound calls in a professional manner
- Handling and overcoming objections in a professional and effective manner
- Adhering to targets
- Making outbound calls to an international customer base
- Executing effective sales techniques
- Working towards resolution time periods, quality standards and targets
- Manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures.

**REMUNERATION PACKAGE**
A market related salary based on the level of responsibility for this role is on offer.



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