German Speaking Customer Service Advisor

14 hours ago


Cape Town, South Africa Black Pen Recruitment Full time

**German Speaking Customer Service Advisor**

Do you speak German? Do you love helping people solve problems?

Then we have the opportunity fo you

Our Client is a global BPO provider, specialising in technical consultancy, business process management and customer experience across a range of digital, social and traditional voice channels. With its global headquarters in Europe and Cape Town, focusing on transformational outsourcing is now looking for Customer Service Consultants to join their team in Cape Town.

They are looking to hire **German Speaking Customer Service Advisor **to join their team in **Cape Town**.

As a **German Speaking Customer Service Advisor**, you will manage all customer queries and requests in line with quality standards in order to ensure a positive customer experience that leads to customer satisfaction and retention.

We want applicants who are enthusiastic and motivated, people who are willing to go the extra mile to exceed our customer’s expectations and strive for performance excellence. If you’re a fast learner, quick thinker and people’s person, this could be your next big step into a career of growth, fulfillment and endless opportunities.

**Type**: Full-Time
**Salary and Benefits**: R18,269 pm

**Working Hours**: 09h00 - 23h00 (rotational shifts between these hours) Monday - Sunday

**Requirements**:**
Requirements**:

- Fluency in German spoken language
- Matric (Essential)
- Minimum 6 months’ experience in a contact centre or customer service environment
- Excellent command of English language - verbal and written communication skills
- Good typing, analytical and time management skills
- Ability to work shifts
- Strong work ethic and ability to adapt to the fast pace of the business
- Clear credit and criminal records

**Duties**:

- Managing and responding to incoming calls
- Following outlined processes and liaise with relevant departments when required
- Remaining up to date on campaign initiatives projects
- Ensuring company and department objectives are met
- Proactively seeking ways to improve product knowledge and better understand the target market



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