German Speaking Customer Advisor

1 day ago


Cape Town, South Africa Black Pen Recruitment Full time

**German Speaking Customer Advisor**

Our Client is a global BPO provider, specialising in technical consultancy, business process management and customer experience across a range of digital, social and traditional voice channels. With its global headquarters in
**Europe** and
**Cape Town**, focusing on transformational outsourcing

**Job Type**:On Site | Full-time

**Salary is**
**R18 269**
**.**

**Requirements**:
Fluent in GermanMatric (Grade 12 or Equivalent qualification)Computer literacy at intermediate levelNo criminal recordExperience in Customer Services / Call CentreDemonstrated ability to resolve customer complaints and offer alternative solutions

**Responsibilities**-
Create customer confidence and develop the appropriate solutions to increase customer satisfactionActively support the improvement of our customer serviceProcessing and taking ownership of all incoming and outgoing contacts in a multimedia environmentProcessing pertinent information into relevant databasesCustomer relationship building & managementProblem solving tasks during shiftHandling and taking full responsibility for customer related queriesMake outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.Performing extra tasks given by managers / shift supervisors as required

**Do we spark your interest? Then send us your CV today**

**We are looking forward to hearing from you**

**—-**

**Blackpen Recruitment** is a global recruitment agency that targets European, African and American Markets with headquarters based in
**Malta** and
**Cape Town**.



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