Customer Success Consultant

2 months ago

Cape Town, South Africa Kalibrate Full time

We are the technology company whose software platforms provides microlocal

insight so organizations can make location critical business decisions with

confidence. We exist to help organizations make better decisions - so they can identify

opportunities, understand risk, invest smarter, boost profits, and outperform the

competition. With the power of sophisticated data science, machine learning, and AI, we

analyse countless data sources to identify the information that matters - enabling

our customers to truly know their market and answer their most critical business

questions. We want to support a world without guesswork - where every organization has

access to the insights that drive economic growth and shape successful

communities, today and tomorrow. The Kalibrate team work across the globe, tirelessly supporting 300+ customers in

70+ countries.

**Role**
- We are seeking a hybrid Customer Success/Consultant with a minimum of 5

years experience to join our team of highly experienced customer success

to our fuel network planning clients as well as delivering support to our

existing portfolio of clients to enable them to maximize the value of their

solution. The role will be based in EMEA, ideally in Africa.

**Profile**
- Deliver complex retail fuels consultancy and advisory services to clients, with

onsite delivery to clients as required
- Lead client discovery sessions, analyze data, oversee project-specific work,

prepare presentation materials and present findings in collaboration with the

Principal Consultant.
- Work with the rest of the consulting team to refine and evolve our consulting

offering to ensure it remains relevant and value-add to our clients
- Support Sales and Solutions Engineering in the design of ad-hoc consultancy

projects as needed, including developing innovative solutions to client

questions.
- Take ownership of a client portfolio of fuel network planning clients, working

with them to maximize the value of their solution, enhance customer

satisfaction and help sales secure renewal business.
- Provide a point of escalation for clients for Support and work with relevant

internal teams to ensure the client is represented internally within the

company
- Own client KPIs such as RAG statuses, NPS scores and maintain customer data

within internal systems to ensure full visibility of customer health by the wider Kalibrate Team.
- Provide SME insight into Product, Marketing and other internal teams to

support the further development and evolution of offerings to clients.

**Requirements**:

- Bachelor's degree or equivalent experience
- 5+ years experience in fuel retail network planning
- Strong analytical skills with the ability to interpret data and generate

actionable insights.
- Experience in leading strategic reviews of business units and presenting to C
- suite level
- Ability to synthethize, understand and communicate complex data in easy to

understand deliverables
- Excellent organizational and multitasking abilities.
- Strong communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced, dynamic environment with

colleagues around the world. Some out of hours work may be required.
- Some travel will be required as part of this role.

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