Hospital Manager

3 days ago


Somerset West, South Africa Faircape Group Full time

**Job Description & Specification - Long Term Facility Hospital Manager**

Faircape Health provides the full continuum of care at six world-class healthcare facilities located on-site at six luxury, retirement villages.

We are looking for a **Hospital Manager** to join our Heritage Manor team whose core role will be to oversee the general administration of the facility.

Responsible for the daily operations of the facility, including the coordination of all operations by ensuring that staff management, administrative and customer service requirements are delivered efficiently and effectively. Assisting in the development and management, including risk management.

**Duties will include, but are not limited to**:
Operational and Administrative Responsibilities:
Oversee the efficient operations at the facility
- Review of admissions, transfers, extensions, and discharges when requested to comment on both quality and efficient delivery of service
- Oversee, review and update of administration policies and procedures
- Effective relationship management with doctors, physios, OT and service providers, patients and staff to ensure that the facility maintains an excellent reputation and to ensure optimum occupancy
- Liaise with other medical professionals to ensure excellent relationships are maintained and fostered
- Systems are implemented, maintained and managed to increase income
- Manage the Multi-Disciplinary team meetings
- Maintain compliance protocols
- Investigation and Incident Reporting
- Managing the logging and following up of maintenance issues
- Ensure the facility is in line with the latest legislative requirements

Customer Care:

- Customer service levels are continually monitored and managed to ensure a world class customer experience
- Ensure overall service delivery adheres with the company standards.
- Ensure the facility remains a safe caring environment for all patients, visitors and staff.
- Oversee, review, update and implement policies and procedures formulated to ensure all patient feedback is managed and used to improve customer service

Staff Management:

- Recruitment of staff: Conduct interview, select, appointment and induction process for Nursing and Administrative employees, in support with HR department.
- Performance: Conduct probation evaluations and performance evaluations as prescribed by the company.
- Conduct and manage disciplinary actions (Warnings, Work Performance Plans, Disciplinary Hearings) at the facility.
- Ensure staff training and development plans are managed, implemented, and administered.
- Monitor and ensure staffing levels are correct
- Participate in continued education and training for staff

Marketing:

- Liaise with role players to promote the facility
- Ensure excellent knowledge of the company and the facility’s services offered
- Discuss goals and objectives with Multi-Disciplinary Team and Senior management

Reporting:

- Prepare reports in line with management requirements

Skills and Attributes
- Logical, critical thinking and problem solving abilities
- Dependability, good professional judgement and strong character
- Proactive
- Resourceful
- Good understanding of the private healthcare industry and its challenges
- Computer proficiency
- Excellent leadership and decision-making skills
- Exceptional stakeholder engagement skills and ability
- Excellent Interpersonal skills
- Ability to multitask and work efficiently under pressure
- Good understanding of marketing strategies
- Highly motivated, energetic
- Excellent organizational and time management skill
- Basic understanding of or the ability to learn specialization fields

Specific Requirements:

- Clear health record
- Clear criminal record
- Clear credit record
- Contactable references
- Vaccinated against covid-19 or prepared to be vaccinated prior to commencing job
- Proven leadership and general business management experience within a healthcare environment,
- Relevant tertiary qualification in Business Management is advantageous

Salary from R60,000 Cost to Company per month depending on experience and qualifications.



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