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Customer Tool Services- Learner

4 weeks ago

Midrand, South Africa HILTI Full time

**What's the role?**:
The Tool Service Center Learner is part of the customer service team for Hilti South Africa and is responsible for offering an exceptional level of customer service and at all times, specifically focusing on queries and customer issues related to Hilti’s tool repair service.

This is an entry level job that prepares you for a future sales career path with Hilti.

**Who is Hilti?**:
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.

With over 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

**What does the role involve?**:
In addition, you will be required to process all outbound calls to customers including the communication of warranty voidance cases and following up on customer complaints.

In this role, you will identify opportunities to add customers to the service agreement contracts to drive optimization of the repair process and provide service differentiation to our customers. You will be the central point of contact for customers by interfacing with a wide range on internal stakeholders from different departments such as Sales, Logistics, Finance and Regional Process Experts. This role will require you to use analytical skills to perform root cause analysis and develop proposals & solutions to enhance the customer experience.

Year upon year we are recognized as one of the top 'Great Place to Work' employers globally

**What do we offer?**:
You would be joining a company ranked as a Top Employer, making Hilti a great place to work. We’ll give you the necessary resources you need to excel in your role, including one-on-one coaching, and a complete support network to help you day to day. We’ll offer you opportunities to move around the business - to work abroad, experience different job functions and tackle different markets.

Hilti will put their trust in you, giving you ample opportunity and freedom to grow and develop. What we want in return is someone who will not only go the extra mile, but also be the right culture fit, someone who will embrace change, and someone with the talent to move the business forward in their field of work. Additionally, we offer you a competitive salary as part of our employee value proposition.

**What you need is**:

- Matric
- Strong computer literacy
- Excellent interpersonal and negotiation skills
- Strong communications skills with proficiency in English - written and verbal
- High commitment to customer satisfaction
- Strong analytical and problem-solving skills
- Self-motivated, highly energetic, outgoing character
- Willingness and ambition to develop and explore different areas of the business

**Why you should apply**:
Year upon year we are recognized as one of the top 'Great Place to Work' employers globally. And when you meet us you'll understand why. We have a diverse team of different backgrounds and experiences - success at Hilti is down to teamwork and ability.

Job advert closing date: 20 March 2023

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