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Customer Service Engineer
3 months ago
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Apply now for the position of Service Customer Engineer, based in Johannesburg, South Africa
Your role:
•Complete a broad scope of technical tasks on XP and or AX modalities to ensure maximum uptime and customer satisfaction
•Contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories
•Contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and implementation
•Support all service processes and ensure optimal performance & efficiency in all process activities related to your area of responsibility
•Participate in training courses, including self-study, computer courses and on the job training. Participate in skills development and knowledge transfer within the customer service Team.
•Communicate and accept all operative advice from the Customer Care Centre (CCC) and Technical Support Engineer (TSE) and ensure optimal performance in all process activities related to your area of responsibility
•Escalate incidents according to the defined parameters and inform the CCC on all escalation issues. Communicate all escalation issues and report any customer complaints with proper documentation to the line manager and CCC.
•Ensure the proper use of tool & test equipment and maintain Good Document Practice (GDP).
•Comply to national, local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthineers
•All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account
Your expertise:
•Diploma in Clinical Engineering or similar technical qualification
•Knowledge on Healthcare sector with over 10 years' experience in the repair and maintenance of Digital Imaging equipment XP and or AX
•Knowledge of US products will be advantageous
•You must have experience on conducting Quality Assurance (QA) tests
•Deep professional know-how and experience in field of expertise.
•This role provides support mainly for the South Africa region. You will be occasionally required to support other countries within the SADC region
•You need to have a valid passport
•You need to have a valid South African drivers license
•You must not have restrictions to travel within SADC and abroad
•You must be able to work overtime during week and weekends as well as on public holidays.
•You must be available on short notice to travel country wide and to SADC countries based on operational requirements.
•You must be able to support on long term projects as well as travel outside of the region to assist nationally.
Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work:
As an equal opportunity employer, we welcome applications from individuals with disabilities.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.
To all recruitment agencies:
Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.
