Fleet Aftersales Manager

4 months ago

Pretoria, South Africa Ford Motor Company Full time

Key objectives for the Aftersales Manager are:

- Optimization of cross-functional processes, particularly in Vehicle Off Road Management, managing the KPI's of the Direct Sales channel.
- Drive Vehicle Offroad (VOR) to achieve an average time offroad < 9 days.
- Responsible for ensuring after-sales processes are optimized with responsible business acumen and technical skills to ensure consistently high levels of customer satisfaction and service in line with company objectives.
- The Aftersales Manager will be responsible for customer engagement initiatives including, but not limited to, quarterly and monthly interactions as well as facilitating quarterly Nuts and Bolts meetings and monthly Tech Talks with fleet customers.
- The role extends to arranging and overseeing monthly/quarterly aftersales meetings with dealers and customers ensuring, and actively following through on feedback.
- This multifaceted responsibility requires a results-driven individual with strong technical skills and exceptional communication abilities to lead our aftersales growth and retention strategy.
- Fully competent with vehicle diagnostics and technical repair process of vehicles.
- Degree or National Diploma in a relevant field
- 3+ years’ experience within the motor industry and / or automotive dealership environment in a business consulting or operational role is necessary.
- Experience in an automotive aftermarket parts and service environment, OE FCSD environment and/or OE dealer field role will be a definitive advantage.
- Vehicle diagnostics and technical problem-solving experience necessary.
- PTS, FDRS, OWS, DealerView, PANDA & SAP experience beneficial.
- Dealership operations and workshop experience an advantage.

Retention:

- Lead the execution of the company's customer retention, growth, and value proposition goals through the effective activation of the Direct Sales channel after-sales strategy and annual KPIs.
- Support the maintenance of initiatives to improve customer convenience and experience through sustainable cost of ownership initiatives.
- Facilitating Nuts and Bolts meetings and Tech Talks with fleet customers.
- Support after-sales engagements, meetings, and events with fleet and direct sales channel customers including arranging and overseeing monthly/quarterly aftersales meetings with dealers and fleet customers.
- Act as a bridge between fleet customers, dealers, FCSD capability teams and internal stakeholders to optimize cross-functional processes aligned with growth and retention strategies in direct sales and after-sales.
- Meetings with customers and dealers are scheduled as needed to build relationships as part of customer retention and growth initiatives.
- Collect and share information to fleet customers that impacts fleet aftersales operational and technical initiatives.

Vehicle Off Road:

- Ensure Fleet VOR KPI's are met.
- Support system and process development to ensure optimal up time management of the Fleet VOR car park.
- Assist Dealers and customers on parts, AWA/CLP/repair fixes through FSE and ZM support on VOR/Rapid Hub/CRC initiatives.
- Advance off-road vehicles in daily review of open/aging issues alongside cross-functional teams to escalate and resolve diagnostic aging issues by providing technical repair insights and highlighting any associated risks to resolution.
- Manage daily activities on inbound generic mailbox to manage VOR, Parts and Goodwill enquiries.
- Drive and deliver on Cost of ownership initiatives engaging with Warranty, Parts, and technical skill teams.
- Conduct regular collaborations with cross-functional skill teams to drive key initiatives, track process gaps to completion, and conduct continuous improvement efforts.
- Analyse VOR information to help dealers and after-sales initiatives maximize business opportunities and efficiencies to close process gaps.

Technical Skills:

- Fully competent with vehicle diagnostics and technical repair process of vehicles.
- PTS, FDRS, OWS, DealerView, PANDA & SAP experience beneficial.

Competencies:

- Results-driven individual with strong interpersonal and communication skills.
- Able to work under tight deadlines, in a pressurized environment, and manage unstructured challenges.
- Conflict resolution skills and resourcefulness in diplomatic problem-solving.
- Process-oriented with a disciplined, enquiring, and analytical approach to problem-solving.

General Attributes:

- Independent individual with strong organizational skills and business acumen.
- Team player who breaks silos and pushes boundaries.
- High competency in Microsoft Excel and PowerPoint, including strong presentation skills.

Meticulous attention to detail with strong verbal communication

  • Aftersales Manager for Emerging Markets

    6 days ago

    Pretoria, Gauteng, South Africa Flink Recruitment Full time

    **Job Overview**UD Trucks is renowned for its pioneering technologies and products within the commercial automotive industry. As an Aftersales Manager for the African regions, you will be challenged to deliver value to the organization by taking care of African countries.Key responsibilities and duties include supporting and implementing parts marketing...

  • Fleet Manager

    5 months ago

    Pretoria, South Africa Prime African Security Full time

    **Fleet Manager** **Contractual Arrangement**: Fixed-term appointment **Full Job Description** Prime African Security is looking for a Fleet Manager for our office based in Hatfield, Pretoria. **The primary objective of the role is as follows**: Responsible for ensuring the effective running of the fleet nationally by ensuring the maximum number of...

  • Fleet Operations Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Gap Consulting Full time

    Job Title: Fleet Operations ManagerJob Summary: We are seeking a highly experienced Fleet Operations Manager to join our team at Gap Consulting. The successful candidate will have a proven track record of managing a large logistics fleet and will be responsible for ensuring the smooth operation of our transportation network.Key Responsibilities:Manage a...

  • Fleet Operations Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Set Consulting Full time

    Fleet Operations ManagerAt Set Consulting, we are seeking a highly skilled Fleet Operations Manager to oversee the management, maintenance, and operation of our fleet of vehicles. As a key member of our team, you will be responsible for ensuring the optimal utilization of our fleet, while also ensuring compliance with regulatory and safety requirements.Key...

  • Fleet Operations Manager

    3 weeks ago

    Pretoria, Gauteng, South Africa Set Consulting Full time

    Fleet Operations ManagerA Fleet Operations Manager at Set Consulting is responsible for overseeing the management, maintenance, and operation of a fleet of vehicles within the organization. Their duties include:Fleet ManagementOversee the day-to-day operations of the vehicle fleet, including scheduling, vehicle assignment, and ensuring optimal...

  • Fleet Operations Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Gap Consulting Full time

    Job Title: Fleet ControllerWe are seeking a highly experienced Fleet Controller to join our team at Gap Consulting.Key Responsibilities:Manage a large logistics fleet of over 120 vehicles, ensuring optimal performance and efficiency.Develop and implement strategies to improve fleet utilization, reduce costs, and enhance customer satisfaction.Collaborate with...

  • Fleet Operations Manager

    2 days ago

    Pretoria, Gauteng, South Africa Set Consulting Full time

    Fleet Operations ManagerAt Set Consulting, we are seeking a highly skilled Fleet Operations Manager to oversee the management, maintenance, and operation of our vehicle fleet.Key Responsibilities:Fleet Management: Oversee the day-to-day operations of the vehicle fleet, including scheduling, vehicle assignment, and ensuring optimal utilization.Maintenance and...

  • Vehicle Fleet Manager

    2 months ago

    Pretoria, Gauteng, South Africa SET Recruitment Consultants Full time

    Job Summary:We are seeking a highly skilled Vehicle Fleet Manager to join our team at SET Recruitment Consultants. As a key member of our operations team, you will be responsible for overseeing the management, maintenance, and operation of our fleet of vehicles.Key Responsibilities:Fleet Management: Oversee the day-to-day operations of the vehicle fleet,...

  • Fleet Operations Manager

    1 month ago

    Pretoria, Gauteng, South Africa Set Consulting Full time

    Job Title: Vehicle CoordinatorAt Set Consulting, we are seeking a highly skilled and organized Vehicle Coordinator to join our team. The successful candidate will be responsible for overseeing the management, maintenance, and operation of our fleet of vehicles.Key Responsibilities:Fleet Management: Oversee the day-to-day operations of the vehicle fleet,...

  • Fleet Operations Manager

    2 months ago

    Pretoria, Gauteng, South Africa Flair TM Full time

    Fleet Controller Job DescriptionWe are seeking an experienced Fleet Controller with a strong background in broking, specifically in tipper trucks or tautliners. In this role, you will help expand our client base, onboard subcontractors, and manage freight broking services.Key Responsibilities:Secure and manage new clients and subcontractors.Handle freight...

  • Fleet Operations Manager

    1 month ago

    Pretoria, Gauteng, South Africa Flair TM Full time

    Fleet Controller Job DescriptionWe are seeking an experienced Fleet Controller with a strong background in broking, specifically in tipper trucks or tautliners. In this role, you will play a key part in expanding our client base, onboarding subcontractors, and managing freight broking services.Key Responsibilities:Secure and manage new clients and...

  • Fleet Operations Manager

    4 weeks ago

    Pretoria, Gauteng, South Africa Flair TM Full time

    Key Responsibilities:Secure and manage new client relationships and subcontractor partnerships.Coordinate freight broking services for tipper trucks and tautliners, ensuring timely and cost-effective solutions.Obtain quotes and book freight services through a network of trusted subcontractors.Coordinate consignment pickups and deliveries, ensuring seamless...

  • Fleet Operations Manager

    4 weeks ago

    Pretoria, Gauteng, South Africa Flair TM Full time

    About the RoleWe are seeking an experienced Fleet Controller to join our team at Flair TM. As a key member of our logistics team, you will be responsible for expanding our client base, onboarding subcontractors, and managing freight broking services.Key Responsibilities:Secure and manage new clients and subcontractors to drive business growth.Handle freight...

  • Sales Manager

    3 weeks ago

    Pretoria, South Africa MPOWER Full time

    **Job Overview** The Commercial Fleet Sales Manager is responsible for driving sales growth and customer engagement within the commercial fleet sector. This role involves managing a team, developing strategic sales plans, and maintaining strong relationships with key clients, ensuring high levels of customer satisfaction and retention. **Qualifications and...

  • Fleet Operations Manager

    2 months ago

    Pretoria, Gauteng, South Africa Flair TM Full time

    Key Responsibilities:Secure and manage new clients and vendors.Handle freight broking for tipper trucks or tautliners.Obtain quotes and book freight services through vendors.Coordinate consignment pickups and deliveries.Ensure timely, undamaged deliveries and client satisfaction.Requirements:Education: Matric (required); Fleet Management/Logistics...

  • Fleet Controller

    2 months ago

    Pretoria, South Africa Flair TM Full time

    We are seeking an experienced Fleet Controller with a strong background in broking, specifically in tipper trucks or tautliners. In this role, you will help expand our client base, onboard subcontractors, and manage freight broking services.Key Responsibilities:Secure and manage new clients and subcontractors.Handle freight broking for tipper trucks or...

  • Regional Fleet Manager

    5 months ago

    Pretoria, South Africa Fidelity Services Group Full time

    **POSITION**: Regional Fleet Manager **REPORTS TO**:Senior Manager, Fleet (Regional Fleet Manager) **SUBORDINATES**:Fleet administrator and fleet co-ordinator **MAIN PURPOSE OF JOB**:The incumbent will be responsible for ensuring the effective running of the fleet within the region by ensuring the maximum number of serviced and reliable vehicles is...

  • Fleet Operations Manager

    1 month ago

    Pretoria, Gauteng, South Africa Flair TM Full time

    Key Responsibilities:Secure and manage new client relationships and subcontractor partnerships.Coordinate freight broking services for tipper trucks and tautliners, ensuring timely and cost-effective solutions.Obtain quotes and book freight services through established networks of subcontractors.Oversee consignment pickups and deliveries, guaranteeing timely...

  • Fleet Operations Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Flair TM Full time

    Key Responsibilities:Secure and manage new client relationships and subcontractors to ensure seamless logistics operations.Coordinate freight broking services for tipper trucks and tautliners, negotiating quotes and booking services through subcontractors.Oversee consignment pickups and deliveries, ensuring timely and undamaged delivery of goods to...

  • Sales Manager

    3 weeks ago

    Pretoria, South Africa MPOWER Full time

    Job Overview The Commercial Fleet Sales Manager is responsible for driving sales growth and customer engagement within the commercial fleet sector. This role involves managing a team, developing strategic sales plans, and maintaining strong relationships with key clients, ensuring high levels of customer satisfaction and retention. Qualifications and...