Online & Outbound Call Center Channel Manager:
2 weeks ago
iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
We are looking for an Online & Outbound Call Center Manager.
**Purpose of the role**:
You will be responsible for building and growing the SMB and Education business, on iStore Online and via OBCC channels. This involves executing SMB and Education sales & marketing strategies and tactical plans, providing support and training and ensuring the achievement of revenue and unit sales targets within these channels.
Developing the OBCC channel to sell SMB and education products & services. Drive iStore Online & OBCC channel success and contribute to iStore Business’ growth in the Online & OBCC SMB space.
You will be responsible for managing budgets and forecasting sales, as well as coordinating with iStore online teams and other departments within the company to ensure that the SMB/Education online / OBCC channel is running smoothly and efficiently.
**Requirements**:
Min 3 years’ experience in a Channel Manager or BDM for online and/or outbound call centre (OBCC) role.
Min 5 years’ e-commerce, digital marketing or online sales experience in the Technology / ICT / telecoms industry.
Excellent online sales, channel / BDM management, and administrative skills.
Demonstrated experience and knowledge in business-to-business. (B2B) online and outbound call centre (OBCC) sales including negotiating and securing B2B deals through these channels.
Proven track record in dealing with Small & Medium Businesses in a digital and call centre environment. Experience and know-how to stimulate and grow business sales in a strong consumer online environment/industry.
**Key Competencies**:
- Excellent people skills and promote teamwork amongst internal colleagues and iStores.
- Good industry and product knowledge
- Proactive and self-motivated
- Think outside the box
- Strategic perspective and problem solving skills
- Show strong leadership and take ownership
- Attention to detail oriented
- Ability to effectively manage Internal stakeholders
- Value Based Selling Skills
- Solution Selling Skills
- Consultative Selling Skills
-
Outbound Call Center Agent
Found in: Talent ZA C2 - 3 weeks ago
Sandton, South Africa Ann Swann Personnel (Pty) Ltd Full timeYou will be responsible for conducting outbound calls to engage with prospective clients, ask qualifying questions to determine their interest level, and transfer interested leads to sales consultants. This role requires excellent communication skills, professionalism, and the ability to effectively navigate conversations to generate quality leadsKey...
-
Outbound Call Center Agent
Found in: Talent ZA 2A C2 - 3 weeks ago
Sandton, South Africa Ann Swann Personnel Full timeKey Responsibilities:Initiate outbound calls to prospective clients who have shown interest in the company's products through social media advertisements.Engage with clients in a friendly and professional manner, building rapport and trust.Conduct a needs assessment by asking qualifying questions to determine the client's level of interest and potential fit...
-
Omni Channel Call Centre Agent
4 days ago
Sandton, South Africa Afrizan People Intelligence Full timeIt is a **Contact Centre rotational shift environment** where you will be communicating with customers on social media platforms for instance on Facebook, Instagram, and primarily on live chats. You will also be taking Inbound/Outbound client calls as required. The working hours are from **7am to 11pm** and you will be required to work rotational shifts...
-
Channel Administrator
3 days ago
Sandton, South Africa The Capital Hotels and Apartments Full timeThe Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...
-
Call Centre Agent
Found in: Adzuna ZA B C2 - 2 weeks ago
Sandton, South Africa Adzuna ZA B C2 Full timePlanet Fitness Planet Fitness is the largest privately owned Health and Wellness company, having more than 26 years of offering our services within South Africa.With further expansion, we currently have the role of Call Centre Agent. Purpose of the job: Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and...
-
Specialist Analyst
6 days ago
Sandton, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Highly...
-
Omni Channel Call Centre Agent
6 days ago
Sandton, South Africa Afrizan Full timeOur client in the Multimedia industry is looking for Graduates with no work experience to join their dynamic team. We are specifically looking for Marketing, Communications, Public Relations and various BA qualifications to join our Omni Channel Call Centre. - Strong communication skills with the ability to discuss any issues with a wide variety of...
-
Outbound Telesales Consultant
6 days ago
Sandton, South Africa Ikusasa Recruitment Group Full time**WE ARE HIRING** - OUTBOUND TELESALES AGENTS **ROLE** Tele sales Agents with strong selling skills to sell long term insurances **Requirements**: Good communication skills 9 months selling insurances Achieve monthly production and phone targets Skills in opening and closing calls, objection handling Matric No Criminal record **Salary**: R4,500.00...
-
Office Assistant and Lead Generator
5 days ago
Sandton, South Africa RJPersonnel Full time2years Build rapport with business owners, educate them on offering and booking appointments, demos online Following quality guidelines to make sure quality criteria is hit Assisting with admin and general office needs Answering phone inbound and being a brand ambassador Hitting daily, weekly targets **Qualifications and Experience**: Experience in cold...
-
Call Center Consultant
6 days ago
Sandton, South Africa Ikusasa Recruitment Group Full timeWe looking for 25 Telesales Agents to sell long term insurances Basic R 4500-00 plus uncapped commision plus monthly incentives **Requirements**: Matric 9 months selling selling insurances No Debarments No Criminal records **Salary**: R4,500.00 per month **Experience**: - Cold calling insurances: 1 year (preferred)
-
Contact Centre Manager
Found in: Talent ZA C2 - 3 weeks ago
Sandton, South Africa Telebest Full timeGrade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff...
-
Contact Centre Manager
Found in: Whatjobs ZA C2 - 1 week ago
Sandton, South Africa Telebest Full timeGrade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre Experience in the Travel and or Tourism industry advantageous Experience in managing and working with budgets. Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International) Strong...
-
Contact Centre Manager
Found in: Talent ZA 2A C2 - 3 weeks ago
Sandton, South Africa Telebest Full timeGrade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff...
-
Consumer Sales Specialist
3 days ago
Sandton, South Africa Coloplast Full time**Location**: Sandton, ZA **Job Family**: Consumer **Country/Region**: South Africa Consumer Sales Specialist (Call-centre) Coloplast South Africa has an exciting opportunity for a Consumer Sales Specialist to join a brand-new team within the Consumer Care department. The Consumer Sales team will be responsible for “selling while caring” by fully...
-
Call Centre Manager
3 days ago
Sandton, South Africa Bluespec Holdings Full time**Main Job Function**: In this role, you will be responsible for overseeing the day-to-day operations of our Call Centre, ensuring efficient and effective customer service delivery. If you are a results-oriented leader with a passion for excellence, this is an exciting opportunity to make a significant impact. **Minimum requirements**: - Demonstrated...
-
Call Centre Manager
2 days ago
Sandton, South Africa Evolution Recruitment Full timeLooking for a Call Centre Manager with a minimim of 2-3 years management experience. Minimum requirements 3 years Contact centre experience Must have dealt with International Clients (UK, Europe, Australia or USA) Post matric qualification would be advantageous **Salary**: R30,000.00 - R55,000.00 per month Application Question(s): - Have you worked in...
-
Group Revenue Manager
3 days ago
Sandton, South Africa HotelJobs.co.za Full time**Key Performance Areas** - Manage and maintain group and transient inventory controls. - Develop, monitor, and adjust sales and pricing strategies. - Provide critical analysis of strategies, room’s statistics and demand factors. - Conduct competitive and demand analysis. - Maintain distribution channel data integrity. - Participate and prepare rolling...
-
Client Care Advisor
5 days ago
Sandton, South Africa Guardrisk Full time**Introduction** To service business partners and clients coming into the Admed front office, primarily in the inbound and outbound call centre and secondly, where capacity constraints require, in the mailbox coordinating and the data capturing areas. **Role Purpose** To service business partners and clients coming into the Admed front office, primarily...
-
Consumer Sales Specialist
Found in: Talent ZA C2 - 3 weeks ago
Sandton, South Africa Coloplast Full timeConsumer Sales Specialist (Call-centre) Coloplast South Africa has an exciting opportunity for a Consumer Sales Specialist to join a brand-new team within the Consumer Care department. The Consumer Sales team will be responsible for “selling while caring” by fully understanding Consumers’ needs, challenges, lifestyle goals and expertly recommending...
-
Senior Administrative Assistant
5 days ago
Sandton, South Africa Oxymed SA Full time**Position Type**: Full-time **Location**: Sandton, Johannesburg. **Gross Salary**: R15,000 - R20,000 per month **Responsibilities**: - Conduct administrative tasks such as quoting, invoicing, and managing ticket systems efficiently. - Inbound and Outbound calls booking repairs and services for oxygen machines - Booking couriers - Interact professionally...