Contact Centre Manager

Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff...

Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff...

MatricDiploma in Business Management or equivalent2-4 years' experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corrective quality assurance actionsAssist Training Officer and Contact Centre Manager with identifying...

MatricDiploma Business Administration or Resource Management 5 years' workforce management experience in a Contact Centre / Call CentrePlanning shift and ensuring agent capacityDetermine resource and space requirements for all teams on various campaignsMonitor shift patterns Analyse real time workload requirementsShift work 24 hour Contact Centre  

RESPONSIBILITIES: ●     Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications, welcoming and assisting Customers (Walk-In and General Visitors) , in accordance with manual; ●     Dealing with outbound calls in terms of an escalated query in terms of applications outside timeframe (e.g. 14 working...

**Job Functions**: - Answer incoming calls courteously within SLA - Manage all cases professionally and efficiently within the correct time frames - Provide personalised customer service by responding to the needs of the client - Ensure that all calls are captured on the relevant system (Dreamtec) - Clear knowledge and understanding of our corporate...

Looking for a job to challenge your excellent customer service skills? Look no further..... We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the...

Overview **Reference** CC-H/O **Salary** ZAR0 - ZAR0/month **Job Location**: - South Africa - Johannesburg Metro - Sandton **Job Type** Permanent **Posted** Wednesday, June 07, 2023 **Closing date** 30 Jun 2023 23:59 **Planet Fitness** Planet Fitness is the largest privately-owned Health and Wellness company with over 26 years of a strong stand...

**Main purpose of the job** **A critical lever to delivering an exception end to end customer experience. Responsible for managing the daily operations within the Customer Service Contact Centre, with regards to omni-channel practices. Create a customer centric organization that delivers the required performance whilst being committed to delivering a great...

**POSITION PURPOSE** Responsible for providing excellent and effective client service on the Concept and Dashboard system and any other systems that Broll Property Management may use or acquire. **ESSENTIAL FUNCTIONS AND BASIC DUTIES** **1. Assumes responsibility for providing effective inbound and outbound services.** c. Research required information...

Our client is currently recruiting for a Network Operations Centre Manager. This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 12month fixed term contract. Location: Bryanston, Johannesburg Working Module: Hybrid ROLE PURPOSE To perform Network Operations...

Our client is currently recruiting for a Network Operations Centre Manager. This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 12month fixed term contract.Location: Bryanston, JohannesburgWorking Module: HybridROLE PURPOSETo perform Network Operations Centre (NOC)...

Overview **Reference** PFCCA **Salary** ZAR/month **Job Location**: - South Africa - Johannesburg Metro - Sandton **Job Type** Permanent **Posted** Friday, April 12, 2024 **Closing date** 26 Apr 2024 23:59 Planet Fitness Planet Fitness is the largest privately owned Health and Wellness company, having more than 26 years of offering our services...

Overview **Reference** PFCCA **Salary** ZAR/month **Job Location**: - South Africa - Johannesburg Metro - Sandton **Job Type** Permanent **Posted** Tuesday, May 14, 2024 **Closing date** 24 May 2024 23:59 Planet Fitness Planet Fitness is the largest privately owned Health and Wellness company, having more than 26 years of offering our services within...

**Business Unit**:Discovery Life**Function**:Client Service**Date**:13-Apr-2023- Discovery Life Outbound Call Centre Consultant (Fixed Term Contract)- About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose,...

Our client has an opportunity available for a Data Centre Technician based in Sandton.Requirements:Qualification or related qualification in Facilities Management, Property Management, Project Management or Operations Management.Matric certificate.Valid South African driver’s license.3 years relevant experience in Hospitality, Customer Facing Service and...

FunctieomschrijvingThe Data Center Technician (DCT) responsibility is the maintenance of all Data Centre Facilities and management of 3rd party vendors ensuring a 24/7 service offering within Internet Solutions Data Centers .The DCT provides a service to clients to ensure that their IT infrastructure and systems remain operational through proactively...

2023-06-06 - 2023-06-13 - Permanent - JHB002809 - Property- Gauteng, Sandton - R 350000 - R 450000 Annually Cost To Company- Inspection of buildings, management and control of service - and maintenance contractors, management and control of tenant installations and execution of building relevant activities as predetermined by Property Manager and Centre...

MatricQualification in training or educationHR ND advantage3 years' experience designing and implementing employee development programmes in a Contact Centre / Call Centre environment Monitor and facilitate training programmesUpdate and prepare training materialFacilitate training Assist employees to enhance their skillsShift work 24 hour contact centre

The main purpose of this position is to handle the inspection of buildings, management and control of service - and maintenance contractors, management and control of tenant installations and execution of building relevant activities as predetermined by Property Manager and Centre Manager. **REQUIREMENTS**: - A minimum of 3 years’ experience in...