Contact Centre Manager

Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff...

Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre Experience in the Travel and or Tourism industry advantageous Experience in managing and working with budgets. Experience in starting up new call centers (International Campaigns)  Ability to manage multiple call centre campaigns (all International) Strong...

MatricDiploma in Business Management or equivalent2-4 years' experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corrective quality assurance actionsAssist Training Officer and Contact Centre Manager with identifying...

MatricDiploma Business Administration or Resource Management 5 years' workforce management experience in a Contact Centre / Call CentrePlanning shift and ensuring agent capacityDetermine resource and space requirements for all teams on various campaignsMonitor shift patterns Analyse real time workload requirementsShift work 24 hour Contact Centre  

Purpose: Duties and Responsibilities but not limited: - Perform daily quality assessments for advisors, on all platforms, to ensure compliance to processes and procedures. - Investigate complaints and immediately address failures. - Handover any training requirement picked up from QA sessions to the trainer to action with clear improvement areas and...

RESPONSIBILITIES: ●     Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications, welcoming and assisting Customers (Walk-In and General Visitors) , in accordance with manual; ●     Dealing with outbound calls in terms of an escalated query in terms of applications outside timeframe (e.g. 14 working...

**Main Job Function**: In this role, you will be responsible for overseeing the day-to-day operations of our Call Centre, ensuring efficient and effective customer service delivery. If you are a results-oriented leader with a passion for excellence, this is an exciting opportunity to make a significant impact. **Minimum requirements**: - Demonstrated...

Description Requirements Grade 12 or equivalent Proficiency in relevant computer applications  1- 3 years of experience in call centre environment Knowledge of customer service practices and principles Pay attention to detail Be diligent, timely and professional Strong listening, verbal and written communication skills  Work Level Junior Job...

Looking for a Call Centre Manager with a minimim of 2-3 years management experience. Minimum requirements 3 years Contact centre experience Must have dealt with International Clients (UK, Europe, Australia or USA) Post matric qualification would be advantageous **Salary**: R30,000.00 - R55,000.00 per month Application Question(s): - Have you worked in...

**What are we looking for?** Raizcorp Sandton is looking for a highly professional and experienced Learning Centre Manager with a strong background in the effective management of a learning centre within the professional services, learning, training or coaching industries. You must have a real passion for the development of entrepreneurs coupled with a...

One of our Prestigious International Client is seeking your expertise in customer service!!! - 1-2 years contact centre experience preferable within banking or financial industry. - Valid Matric/NQF equivalent qualification. - Resides at Alexandra **ONLY**. - Must be criminal and fraud clear. - Must be computer literate. - Ability to work night shifts...

It is a **Contact Centre rotational shift environment** where you will be communicating with customers on social media platforms for instance on Facebook, Instagram, and primarily on live chats. You will also be taking Inbound/Outbound client calls as required. The working hours are from **7am to 11pm** and you will be required to work rotational shifts...

**Direct Reporting Line**: Head: Student Experience **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

Our client is currently recruiting for a Network Operations Centre Manager. This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 12month fixed term contract.Location: Bryanston, JohannesburgWorking Module: HybridROLE PURPOSETo perform Network Operations Centre (NOC)...

Our client is currently recruiting for a Network Operations Centre Manager. This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 12month fixed term contract. Location: Bryanston, Johannesburg Working Module: Hybrid ROLE PURPOSE To perform Network Operations...

**Call Centre Agent Job Duties**: - Complaint resolution rate in line with company policy and guidelines - Call quality, ensuring that the guest is provided with the best services in each interaction. - All unresolved complaints should be escalated, followed up and feedback provided to the guest in line with the escalation process. - Provide accurate and...

Our client has an opportunity available for a Data Centre Technician based in Sandton.Requirements:Qualification or related qualification in Facilities Management, Property Management, Project Management or Operations Management.Matric certificate.Valid South African driver’s license.3 years relevant experience in Hospitality, Customer Facing Service and...

2023-04-05 - 2023-04-30 - Permanent - JHB002751 - Property- Gauteng, Sandton - R 35000 - R 45000 Monthly Cost To Company- The main purpose of this position is to manage a portfolio of buildings - full function from A-Z. Must have previous Property Management experience. - REQUIREMENTS: - Minimum 5 years experience in the property/ centre management...

Willow House Tutor Centre is looking for experienced and passionate individuals to join our team! **PLEASE DO NOT APPLY IF YOU DO NOT MEET MIN REQUIREMENTS** Minimum Application Requirements: - Mathematics - Physical Science - Engineering Graphic Design - Computer Application Technology - Geography Necessary skills - Administrative skills - Team player -...

FunctieomschrijvingThe Data Center Technician (DCT) responsibility is the maintenance of all Data Centre Facilities and management of 3rd party vendors ensuring a 24/7 service offering within Internet Solutions Data Centers .The DCT provides a service to clients to ensure that their IT infrastructure and systems remain operational through proactively...