Assistant Housekeeping Manager

4 months ago

Camps Bay, South Africa The Twelve Apostles Hotel and Spa Full time

**Assistant Housekeeping Manager**

**Job Purpose**:
To support and assist the Head Housekeeper in the smooth running of the day-to-day operation of the Housekeeping department ensuring rooms are prepared and serviced daily in accordance with Red Carnation standards, ensuring our guests experience is perfect and that rooms are maintained over the long term in accordance with the Hotel’s Annual Rooms Care Program; while ensuring that cost are minimised without compromising quality and that labour is used as efficiently as possible.

**Organisational Positioning**:

- **Department**:Housekeeping
- **Reporting to**:Head Housekeeper
- **Location**:The Twelve Apostles Hotel Premises

**Minimum Experience and Qualifications Required**:

- Grade 12 (NQF 4)
- 5 years Housekeeping experience in 4/5* Hotel, of which at least 3 years must be in a supervisory role or senior.
- Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
- Working knowledge of a Property Management System
- Highly presentable
- Excellent command of the English language with solid verbal and written communication skills
- Must be able to work flexible hours including late shifts, week-ends and public holidays
- Financial acumen with proven exposure to the financial year-end procedure
- Proven experience with stock taking and stock control processes
- Proven guest experience development and management

**Advantageous Experience and Qualifications Desired**:

- Relevant Hospitality Diploma (NQF 6)
- Exposure to Opera
- Fluency in Xhosa and/or Afrikaans

**Key Performance Objectives**:
To be a Red Carnation Hotel Ambassador by:

- Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
- Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
- Ensuring that you a familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
- Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
- Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
- being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
- To actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
- To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service.

To manage the Housekeeping Team in according with Red Carnation Hotel Management principles by:

- Ensuring constant floor presence during peak operational times; interacting with both staff and guests in a constructive manner, fostering positive relationships; and by taking personal responsibility for every guest and staff situation, seeing it through to its solution.
- Ensuring that all 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner with the aim of nurturing a positive and honest relationship with employees with the goal of achieving the highest performance of excellence out of your team and high levels of staff retention.
- Recommending updates to hotel policies and procedures, in order to maintain high standards and provide the best possible service to guests, and implement improvements where required.

To manage the day-to-day operations of the Housekeeping department by:

- Spot-checking 60% of all arrival rooms on a daily basis ensuring that they are cleaned in accordance with RCH standards including all VIP arrival rooms.
- Performing a daily walk-about with the night staff and public area cleaners every morning at 07:00, following up on night cleaning tasks and ensuring an effective handover to day cleaning staff.
- Running the Housekeeping morning meeting, together with the Head Housekeeper, ensuring that staff are fully briefed of the housekeeping requirements for the day.
- Updating all housekeeping staff timesheets within three days of clock-in.
- To be able to control stock and will be part of our monthly stock take
- To be able to do room checks and have an eye for attention to detail
- Be able to multitask.
- To be able to implement new procedures to better the department

To manage and control housekeeping stock by:

- Coordinating the linen and operating equipment stock-takes and oversee the supervisory team during the stock-take process.
- Controlling the various housekeeping storerooms ensuring t

  • Executive Housekeeper

    6 months ago

    Camps Bay, South Africa Tych Business Solutions Full time

    To manage and control all Housekeeping standards laid down by the Company, maximizing revenue and profits to agreed budgetary limits for Residential. Ensure that all Company policies and procedures are implemented and maintained. Continuous staff training and development. Housekeeping modules to be developed, implemented and maintained. Maintain high service...

  • Executive Housekeeper

    6 months ago

    Camps Bay, South Africa Tych Business Solutions Full time

    **Job ID**: 67553**Date Posted**: Posted 5 hours ago**Location**: Camps Bay**Job Title**: EXECUTIVE HOUSEKEEPER - CAMPS BAY - WESTERN CAPE **SUMMARY** To manage and control all Housekeeping standards laid down by the Company, maximizing revenue and profits to agreed budgetary limits for Residential. Ensure that all Company policies and procedures are...

  • Executive Housekeeper

    6 months ago

    Camps Bay, South Africa Career Custodians Full time

    Village N Life is a leading Tourism and Hospitality company based in the beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you. **Main purpose of the position**: To manage and control all Housekeeping standards laid down by the company,...

  • Executive Housekeeper

    6 months ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading Tourism and Hospitality company based in the beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you. **Main purpose of the position**: To manage and control all Housekeeping standards laid down by the company,...

  • Executive Housekeeper

    1 month ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits. **Who We're...

  • Executive Housekeeper

    7 months ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading Tourism and Hospitality company based in the beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you. Our leading luxury property seeks an experienced and detail orientated Executive Housekeeper to join our...

  • Executive Housekeeper

    6 months ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading Tourism and Hospitality company based in the beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you. Main purpose of the position: To manage and control all Housekeeping standards laid down by the company,...

  • Executive Housekeeper

    6 months ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading Tourism and Hospitality company based in the beautiful Camps Bay. If you thrive on a company culture that focuses on growing their staff through career development and excellent incentive programs, then this is the company for you. Camps Bay Retreat, our exclusive boutique hotel, seeks an Executive Housekeeper to lead their...

  • Executive Housekeeper

    2 months ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    To manage and control all Housekeeping standards laid down by the Company, maximizing revenue and profits to agreed budgetary limits for Residential. Ensure that all Company policies and procedures are implemented and maintained. Continuous staff training and development. Housekeeping modules to be developed, implemented and maintained. Maintain high service...

  • Housekeeping Supervisor

    7 months ago

    Camps Bay, South Africa Tych Business Solutions Full time

    **Housekeeping Supervisor** To manage and control all Housekeeping standards laid down by the Company, maximizing revenue and profits to agreed budgetary limits for Residential. Ensure that all Company policies and procedures are implemented and maintained. Continuous staff training and development. Housekeeping modules to be developed, implemented and...

  • Head Housekeeper

    6 months ago

    Camps Bay, South Africa The Twelve Apostles Hotel and Spa Full time

    Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times - Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers - Ensuring that you a familiar with, and adhere to, the...

  • Executive Housekeeper

    7 months ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading Tourism and Hospitality company based in the beautiful Camps Bay. If you thrive on a company culture that focuses on growing their staff through career development and excellent incentive programs, then this is the company for you. Camps Bay Retreat, our luxury boutique hotel seeks an Executive Housekeeper to lead their...

  • Executive Housekeeper

    3 months ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    **Introduction** **Executive Housekeeper - Boutique Hotel - Camps Bay** Join a growing and exciting Luxury brand with lots of room for upward career mobility. We are seeking an Executive Housekeeper to ensure standards of cleanliness, hygiene and tidiness are maintained throughout the property and to manage the housekeeping and department efficiently to...

  • Executive Housekeeper, Boutique Hotel

    8 months ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    Join a growing and exciting Luxury brand with lots of room for upward career mobility We are seeking an Executive Housekeeper to ensure standards of cleanliness, hygiene and tidiness are maintained throughout the property and to manage the housekeeping and department efficiently to maintain standards and control costs. MAIN DUTIES AND RESPONSIBILITIES - To...

  • Executive / Head Housekeeper - Camps Bay

    6 months ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    Luxury Hotel in Camps Bay is looking for an Executive / Head Housekeeper to ensure the smooth running of the day-to-day operation of the Housekeeping department ensuring rooms are prepared and service daily in accordance with brand standards and that rooms are maintained over the long term in accordance with the Hotel’s Annual Rooms Care Program; while...

  • Private Housekeeper

    2 months ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    **Private Housekeeper - Luxury Residence - Camps Bay** **Description** - High-Level Cleaning: Perform daily cleaning tasks with precision, ensuring that all areas of the residence, including bedrooms, bathrooms, kitchens, and living spaces, are kept immaculate at all times. - Physical Fitness: Handle physically demanding tasks, such as lifting and moving...

  • Housekeeping Supervisor

    6 months ago

    Bantry Bay, South Africa HotelJobs.co.za Full time

    Hotel in Bantry Bay is looking for a is looking for a Housekeeping Supervisor to assist on a day-to-day basis with all the responsibilities of the Housekeeping Department. **Responsibilities**: - Ensure that the day-to-day operations of the housekeeping department are carried out according to the standards of the company and as specified by senior...

  • Rooms Division Manager

    6 months ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading tourism and hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their staff through career development and staff incentives, this is the company for you. The Bay Hotel in Camps Bay seeks a seasoned Rooms Division Manager. **Minimum requirements**: - Matric - Hospitality...

  • Rooms Division Manager

    6 months ago

    Camps Bay, South Africa Tych Business Solutions Full time

    **Job ID**: 67563**Date Posted**: Posted 23 hours ago**Location**: Camps Bay**Job Title**: ROOMS DIVISION MANAGER - CAMPS BAY - WESTERN CAPE The Client is a leading tourism and hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their staff through career development and staff incentives, this is the...

  • Rooms Division Manager

    6 months ago

    Camps Bay, South Africa Tych Business Solutions Full time

    Our client is a leading tourism and hospitality company based in beautiful Camps Bay are currently looking for 2 experienced Rooms Division Managers for two of their 5* properties. If you thrive on a company culture that focuses on growing their staff through career development and staff incentives, this is the company for you. **Responsibilities...