Executive Housekeeper

4 weeks ago

Camps Bay, South Africa HotelJobs.co.za Full time

Village N Life is a leading Tourism and Hospitality company based in the beautiful Camps Bay.

If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.

Our leading luxury property seeks an experienced and detail orientated Executive Housekeeper to join our dynamic team.

Main purpose of the position:
To manage and control all Housekeeping standards laid down by the company, maximising revenue and profits to agreed budgetary limits. Ensure that all company polices and procedures are implemented and maintained. Continuous staff training and development. Housekeeping modules to be developed, implemented and maintain. Maintain high service levels to ensure highest guest satisfaction.

Qualification and Experience
- Applicable tertiary qualification in Hospitality/ Tourism
- Minimum of 3 year's experience in the same or similar position
- Proficiency in MS office
- OPERA or similar PMS experience

Duties
- Manage the Housekeeping department efficiently in accordance with company policies and procedures
- Coordinate all activities, duties and tasks with other departments to ensure that services are provided in an efficient and timely manner
- To ensure effective liaison between Reservations, Reservations, Front office, Housekeeping and maintenance
- Investigate complaints about services and equipment, and take corrective action
- Inspect and evaluate the physical conditions of facilities to determine the type of work to be done
- Responsible for the overall cleanliness of rooms and public areas
- Executive and supervisor to send daily maintenance issues not resolved, by the end of the day, to project leader, host manager, facilities manager
- Ensuring guest property left behind is logged and stored in a secure location for lost property, and inform host manager
- Ensure all rooms/units are serviced timeously
- Maintenance of departmental records and reports
- staff canteens inventory maintained
- Ensure leave planners and policies are followed
- Ensure departmental induction manual is up to date and introduced to all new staff
- Prepare and submit annual budgetary information and updates as required by the Financial Manager

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