Head Housekeeper
2 weeks ago
Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
- Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
- Ensuring that you a familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
- Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
- Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
- Being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
- To actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
- To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service
To manage the Housekeeping Team in according with Red Carnation Hotel Management principles by:
- Ensuring constant floor presence during peak operational times; interacting with both staff and guests in a constructive manner, fostering positive relationships; and by taking personal responsibility for every guest and staff situation, seeing it through to its solution.
- Ensuring that all 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner with the aim of nurturing a positive and honest relationship with employees with the goal of achieving the highest performance of excellence out of your team and high levels of staff retention.
- Recommending updates to hotel policies and procedures, in order to maintain high standards and provide the best possible service to guests, and implement improvements where required.
To manage the day-to-day operations of the Housekeeping department by:
- Ensuring that the Hotel is aesthetically pleasing as per the owner’s standard
- Ensuring that every room is ready for guest use so that they can be sold at short-notice or inspected by guests
- Spot-checking 60% of all arrival rooms on a daily basis ensuring that they are cleaned in accordance with RCH standards including all VIP arrival rooms.
- Performing a daily walk-about with the night staff and public area cleaners every morning at 07:00, following up on night cleaning tasks and ensuring an effective handover to day cleaning staff.
- Running the housekeeping morning meeting, ensuring that staff are fully briefed of the housekeeping requirements for the day.
- Ensuring that all public areas and food and beverage carpets, furniture, windows and wooden floors are clean and in a good state of repair
To manage and control housekeeping stock by:
- Ensuring that all guest supplies are ordered and stock levels are always sufficient
- Monitoring the wear and tear of soft furnishings, furniture, equipment, fabric, curtains etc and where necessary ensure that they are repaired / replaced.
- Ensuring that the wear and tear of carpets are closely monitored and communicated with Phillip Fourie; and where necessary replaced
- Ensuring that our attic stock of linen and furniture is itemised and that you have a detailed report of what is in storage at all times
- Ensuring optimum quality and value from suppliers by maintaining good relationships with them; maintaining and checking contracts and managing expenses through regular price / service comparisons
- Ensuring that monthly and quarterly stock takes are completed timeously and accurately and that all variances are properly investigated and resolved
- Ensuring that stock control and staff uniform is managed properly.
To complete the administrative functions of the department by:
- Contributing to the compiling of the annual rooms budget and the monthly rooms forecast.
- Ensuring that employee time sheets are up to date within 3 days.
- Ensuring that staff rosters are completed by Thursday for the following week.
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