Rooms Division Manager

5 months ago

Camps Bay, South Africa HotelJobs.co.za Full time

Village N Life is a leading tourism and hospitality company based in beautiful Camps Bay.

If you thrive on a company culture that focuses on growing their staff through career development and staff incentives, this is the company for you.

The Bay Hotel in Camps Bay seeks a seasoned Rooms Division Manager.

**Minimum requirements**:

- Matric
- Hospitality qualification (advantageous)
- OPERA experience
- 2-3 years in a similar position in a 4/5 star environment

**Duties**

**Operations**
- Minimum 2 duty manager shifts per month to ensure full understanding of operations
- Assist in maintenance, front office and housekeeping departments as per operational requirements
- Summarise guest feedback from various online platforms (Tripadvisor etc)
- Ensure only approved suppliers are used
- Updating of supplier list
- Filling the gap between operations and facilities
- Anticipate needs of 'repeat' guests and regularly update / review the VIP structure

**Training and Development**
- Ensure hotel/operations induction manual is up to date and introduced to all new staff
- Operational modules are developed as part of your staff training
- Monthly tests are issued to staff
- Ensure regular on-the-job training is taking place in your departments

**Recruitment**
- Ensure the correct recruitment process is followed for all new recruits and internal promotions / transfers within the company
- Act as liaison with the dedicated recruitment consultants in the company

**Standards, Policies and Procedures**
- Ensure the purchase order process is followed at all times
- Ensure the dress code procedures for the department is in place
- Ensure fair and equitable discipline is applied
- Maintain staff files
- Ensure leave planner policies are followed
- Ensure housekeeping operational, transactional and permanent files are maintained
- Housekeeping policies and procedures are adhered to
- Correct office procedures by all Rooms Division departments
- Assist in winter planning
- Recognise operational challenges and assist with research and solutions
- Assist in compiling interior surveys
- Arrange appliance maintenance, service and repairs
- Assist in compiling house files
- Compiling appliance manuals
- Updating of master inventory costs
- Assist in creating hotel operational modules
- Placing orders
- Asses, communicate and provide feedback on products and specifications

**Financial**
- Ensure weekly revenue reporting are completed
- Submit project management to financial controller / manager on a weekly basis
- Involved with business planning and revenue management and forecasting

**Statutory**
- Ensure all staff under your control is knowledgeable about health and safety procedures
- Be familiar with the health and safety measures of the property
- Report any non-compliance

**Human resources**
- Hold and/or attend monthly departmental meetings with your departments
- Ensure dress code is up to standard
- Staff files are kept up to date
- Leave and ESS management
- Holding regular performance appraisals with senior staff, identifying areas for development and training needs
- Staff locker monitoring and inventory
- Chairing of disciplinary enquiries

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