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Junior Computer Technician
3 months ago
Duties/Pligte
- Logging all service requests;
- Ensuring that all details are diligently captured and policies are followed according to the correct processes;
- Ensuring that logged requests are updated timeously and diligently;
- Logging all service desk interactions;
- Redirecting logged queries to the correct resources;
- Dealing with queries about learning and general network connectivity issues;
- Assisting with access to resources and material from SU portals;
- Being aware of and creating awareness about protecting personal information;
- Keeping up to date with the latest cyber security threats;
- Familiarity with ECP, POPI and GDPR policies.
- Teken alle versoeke by die dienstoonbank aan;
- Verseker dat alle besonderhede deeglik vasgelê word en dat die beleide volgens die regte prosesse gevolg word;
- Verseker dat aangemelde versoeke betyds en noukeurig opgedateer word;
- Die vermoë om op e-pos en telefoniese navrae te kan reageer;
- Herlei aangemelde navrae en versoeke na die regte hulpbronne;
- Hanteer vrae oor leer
- en algemene netwerkverbindingskwessies;
- Hulpverlening met toegang tot hulpbronne en materiaal vanaf US-portale;
- Wees bewus van en skep bewustheid oor die beskerming van persoonlike inligting;
- Bly op hoogte van die nuutste kuberveiligheidsbedreigings;
- Vertroud met ECP-, POPI- en GDPR-beleide.
Job Requirements/Pos Vereistes
- Matric certificate;
- At least one year's experience in a customer-related field or a part-time studies in a related field (IT, education, or customer relations);
- A basic understanding of computers and networks;
- The ability to solve computer-related problems independently and practically;
- The ability to function in a team, as well as independently, in a self-motivated and confident manner;
- Empowering team members and users and streamlining workflow by sharing knowledge and solutions;
- Effective time management skills and the ability to prioritise scheduled and unscheduled tasks;
- The ability to perform well under stress in a dynamic environment;
- Willingness and availability to perform stand-by tasks after hours for additional remuneration;
- A valid driver's licence;
- Strong written and verbal communication skills;
- Self-motivated, independent, detail-oriented, and a responsible team-player;
- Ability to deal with and support various priorities.
- Excellent teamwork and interpersonal skills;
- Ability to handle various clients and team members with confidence.
- Matrieksertifikaat;
- Minstens een jaar se ervaring in 'n kliëntverwante veld of deeltydse studies in 'n verwante veld (IT, onderwys, of kliënteverhoudinge);
- 'n Basiese begrip van rekenaars en netwerke;
- Die vermoë om rekenaarverwante probleme onafhanklik en prakties op te los;
- Die vermoë om op 'n selfgemotiveerde en selfversekerde manier in 'n span, sowel as onafhanklik, te funksioneer;
- Bemagtig spanlede en gebruikers en vereenvoudig die werkvloei deur kennis en oplossings te deel;
- Doeltreffende tydsbestuursvaardighede en die vermoë om geskeduleerde en onbeplande take te prioritiseer;
- Die vermoë om goed onder druk in 'n dinamiese omgewing te presteer;
- Bereidwilligheid en beskikbaarheid om na-ure bystandstake te verrig vir ekstra vergoeding;
- 'n Geldige rybewys;
- Sterk skriftelike en mondelinge kommunikasievaardighede;
- Kandidaat moet 'n selfgemotiveerde, onafhanklike, detailgerigte, verantwoordelike span-speler wees.
- Die vermoë om verskillende prioriteite te hanteer en te ondersteun;
- Uitstekende spanwerk en interpersoonlike vaardighede;
- Die vermoë om verskillende kliënte en spanlede met selfvertroue te hanteer.
Recommendation/Aanbeveling Experience with a ticketing system would be advantageous;
The ability to quickly adapt to a changing environment;
The ability to learn new concepts and software;
Understanding of workflow principles.
Ervaring met 'n versoekestelsel sal voordelig wees;
Die vermoë om vinnig aan te pas by 'n veranderende omgewing;
Die vermoë om nuwe konsepte en programmatuur aan te leer;
Begrip van werkvloei-beginsels.
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